Need Help with Modification

atccsmk

LoanSafe Member
Nov 11, 2009
5
0
1
Back in 2011 my mortgage was modified and ended up with a balloon payment. That has come due. I have been battling with Fay Serving to get a modification on the balloon balance with no luck. They say Citi would rather foreclose and is not entertaining any new mortgage activity at this time. Due to issues with a failed business in 2009 and an uncleared document from SBA coupled with Covid, a modification is the only way I can keep the house. We will not be able to get the SBA issue solved for another 9 mos [est] at which point they willl have evicted me. I have always paid on time, have great credit and can afford to continue paying.

Where do I go from here? Citi has no customer service people anymore.

HELP!
 

Moe Bedard

Call 1-800-779-4547
Staff member
Loan Safe Mortgage
Aug 10, 2007
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Southern California
www.loansafe.org
Hello and thanks for sharing your plight.

I find it very interesting that we are amidst a mortgage and real estate crisis but there is very little news or information about how mortgage servicers are going to assist borrowers with loan workouts and modifications.

What do you mean that Citi has no customer service anymore? There is no customer service department or representatives who assist borrowers?

Maybe try NACA?
 

atccsmk

LoanSafe Member
Nov 11, 2009
5
0
1
No, it is a series of phone prompts that leads you to a PO Box. Pointless.

Who is NACA?