Here is an updated alphabetical list of all the major U.S. mortgage servicer phone numbers for 2016. Please feel free to add to the list below because it helps everyone!

ABM AMRO Mortgage

(800) 783-8900
Web: https://www.mortgage.com/C3/application.bus

Accredited Home Lenders

(877) 683-4466

AMC Mortgage Services (Also handles loans originated by Ameriquest and Argent)

(800) 211-6926
1600 McConnor Parkway
Schaumburg, IL 60173
Web:

American Home Mortgage Corp.

(877) 304-3100

Ameriquest Mortgage (Debt collection — see AMC Mortgage Services)

(800) 211-6926

Aurora Loan Services (Debt collection)

(800) 550-0508
By Overnight Mail:
601 5th Avenue
Scottsbluff, NE 69361
Attn: Customer Service
By Regular Mail:
P.O. Box 1706
Scottsbluff, NE 69363
E-mail: ccnmail@alservices.com
Web: https://www.alservices.com/Consumer/UI/SSL/Authentication/Login.aspx?ReturnUrl=%2fConsumer%2fUI%2fSSL%2fServ icing%2fDefault.aspx

Avelo Mortgage LLC

(866) 992-8356

Bank of America

(800) 846-2222

Bank of America Corporate Center

100 N. Tryon St.
Charlotte, NC 28255
Main Number for Loss Mitigation – 704-386-5681
Fax: 1-704-386-6699

LoanSafe Number for Members: 1.800.846.2222

Home Retention Team in the Loss Mitigation Dept; 716-635-7255

Number is for loss mitigation on second mortgages: 800 936 6362

HELOC Loss Mit Dept: 800-621-1044

Settle your loan mod/settle your account: 800-936-6362

Loan Mod Fax: 336-805-9566 (They are located in the corp office in N. Carolina)

Permanent Loan Modification Paperwork Mailing Address:

BAC Home Loans Servicing, LP
Attn: Home Retention Division
100 Beecham Drive Suite 104
Pittsburgh PA 15205

Or

BAC Home Loans Servicing, LP
390 Interlocken Crescent, Suite 310
Broomfield CO 80021

This address is for a subcontractor (Home Retention Services, Inc. – aka: Stewart Title) that’s handling some of the trial period loan modifications:

Home Retention Group
9700 Bissonnet Street
Suite 1500
Houston, TX 77036

BB&T Mortgage

(800) 827-3722*

AmTrust Bank (AKA Ohio Savings Bank)

(888) 696-4444

Beneficial

(800) 333-5848

Central Pacific Bank

(800) 342-8422

Charter One

(800) 234-6002

Chase

(800) 446-8939
Chase Home Finance (800) 848-9136 (customer service) (858) 605-2181 (delinquency customer service)
Chase Home Finance-New Jersey(800) 446-8939*Chevy Chase Bank(800) 933-9100*
Web: https://chaseonline.chase.com/chaseonline/logon/sso_logon.jsp?fromLoc=ALL&LOB=COLLogon

Chase Manhattan Mortgage

(800) 446-8939 (Ohio Servicing Center)
(800) 526-0072 (Florida Servicing Center)
(800) 527-3040 x533 (Florida Servicing Center) Chevy Chase Bank (800) 933-9100
Web: https://www.chevychasebank.com/htm/payment.html

Citi Financial Mortgage

(800) 753-3673

Citimortgage

1-866-915-9417 Option 4

Special LoanSafe emails

homeownerhelp@citi.com

homeownersupport@citi.com

Countrywide (Now owned by Bank of America)

(800) 262-4218
Loss Mitigation Dept: (866) 880-1232
Short Sale Department Fax: (888) 491-4947
Authorization Fax: (805) 520-5019
Authorization Fax2: (800) 658-0395
Bankruptcy Dept: (800) 669-5224
Escalation Dept: (866) 265-3512
Home Retention: (888) 325-6428
https://customers.countrywide.com/se…t_login254.asp

Ditech

(800) 852-0656 (800) 449-8582

Downey Financial Corp.

(800) 824-6902, ext. 6696

Deutsche Bank National Call Number on Mortgage Statement

EMC

800-723-3004
General Info: 800-723-3004
Fax: 917-849-2677
P.O. Box 141358
Irving, TX 75014-1358
Web: https://www.emcmortgageservicing.com/ccn/ccnsecurity.asp

EverBank

(800) 669-7724 ext. 4730

Equity One (Debt collection)

(866) 361-3460

First Franklin Bank

Customer Service: (800) 346-6437
Loan Services: (800) 745-1787
Auth fax: (724) 957-9032
LM Fax: (412) 499-3400
Payoff Fax: (412) 918-7327
Resolution Dept: (800) 622-5035

First Horizon Home Loans

(800) 489-2966

Fifth Third Bank

(800) 375-1745 Option 3

First Merit Bank

(888) 728-9931

Flagstar Bank

(800) 968-7700, ext. 9780

Fremont Investment & Loan

(866) 484-0291

GMAC Mortgage

(800) 850-4622
General info: (866) 725-0782
Fax: (866) 709-4744
LM Dept: (800) 850-4622
Recovery Dept. fax: (866) 216-8432
Customer Service: (800) 766-4622

GreenPoint Mortgage Funding

(800) 784-5566, ext. 5383*

Green Tree

(877) 816-9125
General Info: (800) 643-0202
Fax: (866) 673-3022
Loss Mitigation Fax: (877) 612-2422
Recovery Dept: (877) 567-3434

Homecomings Financial

(800) 850-4622*

HomeEq Mortgage Servicing ( Debt collection)

(866) 822-1471

Household Finance (A HSBC Co.)

(800) 333-5848

Household Mortgage -(Is now called HSBC Mortgage Services)

(800) 365-6730

HSBC Mortgage Corp.

(800) 338-6441
General info: 800-333-7023
Fax: (866) 657-6621
SS Dept: (800) 365-6730 x44408
SS Dept Fax: (866) 860-8826
LM Dept: (888) 648-3129
LM Fax: (732) 352-7519

Default Resolution Team (if long term problem)
2929 Walden Avenue
Depew, NY 14043
Web:http://us.hsbc.com/personal/mortgage HSBC Mortgage (800) 338-6441
Default Resolution Team (if long term problem)
2929 Walden Avenue
Depew, NY 14043
(888) 648-3124 Loss Mit
(732) 352-7519 Fax
Web: http://us.hsbc.com/personal/mortgage/existing/difficulties.asp

Huntington National Bank

(800) 323-4695

Indymac Bank

(877) 736-5556
General Info: (877) 736-5556
Fax: (269) 353-2474
Fax auth: (626) 535-4084
LM Fax: (626) 583-1370
Loan Resolution Dept: (877) 908-4357
Foreclosure Servicing: (866) 706-8647
Loan Care Dept: (800) 410-9609
C/O Loan Resolution Department
P.O Box 7014
Pasadena, CA 91107
(Monday – Friday 6:15am-7:15pm. (Pacific Time))
Web: https://www.indymacbank.com/contactus/loanResolution.asp

Irwin Mortgage

(888) 218-1988
P.O Box 7014
Pasadena, CA 91107
Web: https://www.irwinmortgage.com/wps/portal/!ut/p/cxml/04_Sj9SPykssy0xPLMnMz0vM0Y_QjzKLN4g3sdAvyHZUBAAqwx 9c
E-mail: deliquency.prevention@irwinmortgage.com

James B. Nutter & Company

(800) 315-7334

Key Bank

(800) 422-2442

LaSalle National Bank

(800) 783-8900

Litton Loan Servicing

(800) 999-8501 or (800) 548-8665
Fax (713) 966-8820
General Info: (800) 999-8501
LM Fax: (972) 653-6322
LM Fax2: (972) 653-3333
Short Sale Dept: (800) 999-8501 x8540

4828 Loop Central Drive
Houston, Texas 77081-2226
Web: https://www.littonloan.com/index.asp

Loss Mitigation Department Hours:
Monday Eastern: 9 a.m. – 7 p.m. Central:8 a.m. – 6 p.m. Mountain:7 a.m. – 5 p.m. Pacific:6 a.m. – 4 p.m.
Tuesday-Thursday Eastern:9 a.m. – 9 p.m. Central:8 a.m. – 8 p.m. Mountain:7 a.m. – 7 p.m. Pacific:6 a.m. – 6 p.m.
Friday Eastern:10 a.m. – 6 p.m. Central:9 a.m. – 5 p.m. Mountain:8 a.m. – 4 p.m. Pacific:7 a.m. – 3 p.m.
Default Counseling Department representatives are also available most weekends on Saturday from 8 a.m. to 12 p.m. and Sunday from 10 a.m. to 2 p.m. (CST).

M&I Bank (Marshall and Ilsley)

PO BOX 3203
Milwaukee WI 53201

Midland Mortgage

(800) 552-3000 or (800) 654-4566
Web: https://www.mymidlandmortgage.com/MyMortgage/Login/Login.asp

Mortgage Lenders Network

(800) 691-0129
E-mail: customerservice@mlnusa.com
Web: http://www.mlnusa.com/customers/info_credithelp.asp

Mortgage Electronic Registration Systems (MERS)

(888) 679-6377

National City

(800) 367-9305, Ext. 53221 or (800) 523-8654
Attention: Homeowner’s Assistance
3232 Newmark Dr.
Miamisburg, Ohio 45342
(8AM-10:30PM ET, Monday – Thursday)
(8AM-5PM ET, Friday)
(8AM-Noon, Saturday)
Web: http://www.nationalcitymortgage.com/service_assistance.asp

Nationwide Advantage Mortgage Company

(800) 356-3442, ext. 6002*

NationStar Mortgage

(888) 850-9398* Press 0 for operator

New Century Financial Now Carrington Mortgage Services

(800) 790-9502 or (877) 206-9904
(6:00 a.m. to 7:00 p.m. Pacific Time, Monday – Thursday)
(6:00 a.m. to 6:00 p.m. Pacific Time, Friday)
Web: https://myloan.newcentury.com/webapps/servicing/myloans/index.do

NovaStar Mortgage Loan Resolution Department

(888) 743-0774 Non-English: (888) 743-0774, ext. 4523

Ocwen Federal Bank

(800) 746-2936 or (877) 596-8560
LM Dept: (800) 746-2936
LM Dept: (866) 355-6034
LM Dept: (877) 596-8580
LM Fax: (407) 737-5693
Collateral (SS) Dept fax: (407) 737-5071
Web: http://www.ocwencustomers.com/csc_fa.cfm

Attention: Financial Information
12650 Ingenuity Drive
Orlando, Florida 32826
or
Ocwen Financial Corporation
1661 Worthington Rd., Suite 100
West Palm Beach, Florida 33409
Phone: 877-226-2936For serving Ocwen with legal process, please send to their registered agent:
Corporation Service Company
2711 Centerville Road, Suite 400
Wilmington, DE 19808
Phone: 561-682-8000, x8386

Option One

(866) 711-1962 or (888) 275-2648
Web: http://www.oomc.com/servicing/servicing_baifaqs.asp

PHH Mortgage (Formerly Cendant)

(800) 257-0460
For borrowers facing possible delinquency: (800) 330-0423*
For borrowers in the foreclosure process: (800) 750-2518
Web: https://www.phhmortgage.com/

Popular Mortgage Servicing, Inc.

(800) 383-2292

Regions Bank

General info: (800) 734-4667
Loss Mitigation Dept: (205) 560-5421
Loss Mitigation Dept 2: (866) 298-1113
Mortgage Dept: (800) 986-2462
2nd Mortgage Dept: (800) 231-7493
Loss Mitigation Fax: (205) 560-5421

Residential Credit Solutions

General Info: (800) 737-1192
LM Fax: (323) 210-4595

ResMae Mortgage Corp.

(877) 473-7623, ext. 5944

Saxon

(800) 665-7367
General info: (888) 325-3502
Authorization Fax: (817) 665-7970
Authorization Fax 2: (817) 665-8181
Loss Mitigation Fax: (888) 240-1885

Select Portfolio Servicing

(888) 818-6032
Fax: (801) 293-3936
Loan Resolution Department
P.O. Box 65250
Salt Lake City, UT 84165-0250
(Monday – Thursday 10:00 a.m. – 10:00 p.m. EST)
(Friday 10:00 a.m. – 7:00 p.m. EST)
(Saturday 9:00 a.m. – 1:00 p.m. EST)
Web: http://www.spservicing.com/services/customer/loanresolution.htm

Specialized Loan Servicing

1-800-315-4SLS (4757)
Monday-Friday from 6:00 AM to 6:00 PM, MT

SkyBank

(800) 290-3359

Sun Trust Mortgage

(800) 634-7928
General info: (800) 443-1032
LM Dept: (800) 634-7928 option 5 then x 58791
Auth Fax: (804) 291-0134
LM Fax: (804) 675-7399
PO Box 26149
Richmond, VA 23260-6149
Mail Code RVW 3003
Web: https://www.suntrustmortgage.com/generalquestions.asp#

Third Federal Savings

(888) 844-7333

Titanium, Inc.

General Info: (877) 500-4472
Fax: (877) 500-4480

US Bank

(800) 365-7900
General Info: (800) 240-7890
Customer Service: (800) 365-7900
LM Dept: (800) 337-1193, (877) 490-7827
LM Fax: (866) 350-5156
Short Sale Dept: (888) 780-3997
Collections Dept: (886) 456-2622
Authorization Fax: (216) 475-7340
Short Sale Packet fax: (503) 401-8887

Wachovia (Wells Fargo)

(866) 642-8608
General Info: (866) 642-9405
Fax: (866) 260-3962
LM Dept: (877) 213-7063
Home Equity Short Sale Dept: (877) 455-6091
Home Equity Short Sale Dept fax: (866) 729-9592

Washington Mutual (Chase)

(866) 926-8937
(800) 478-0036
(800) 254-3677

Waterfield Mortgage

(800) 957-7245
Fax: (260) 459-5390
c/o Loss Mitigation Dept.
7500 W. Jefferson Blvd.
Fort Wayne, IN 46804
(7 am – 10 pm EST Monday – Thursday)
(7 am – 9 pm EST Fridays)
(8 am – 2 pm EST Saturdays)
E-Mail: saveyourhome@waterfield.com
Web: http://www.waterfield.com/scripts/cgiip.exe/WService=wfg/pub/borrowerservices/delqasst

Wells Fargo

(877) 216-8448 or (866) 261-5642 or (800)766-0987 or (800) 678-7986 for payment assistance
Borrower Counseling Services
Monday – Friday 8:00 a.m. – 9:00 p.m., CT
Saturday 9:00 a.m. – 2:00 p.m., CT
Web: https://www.wellsfargo.com/mortgage/account/

Fax: (866) 359-1975
LM Dept: (866) 903-1053
LM Fax: (866) 837-9108
LM Fax: (866) 590-8910
Home Equity Loan Dept: (866) 275-9138
Home Equity Loan Dept2: (888) 219-8014
Home Equity Short Sale Dept: (866) 970-7821
Home Equity Short Sale Dept Fax: (866) 593-3578
Mortgage Payoff Dept: (800) 288-3212
Home Equity Payoff Dept: (866) 810-1424
Payoff Dept Fax: (866) 238-6874
Auth Fax: (866) 917-1877
SS Packet Fax: (866) 969-0103

Wells Fargo Financial

General Info: (800) 970-7821
Mortgage Dept: (800) 734-4028
Short Sale Dept: (800) 275-9254
Short Sale Dept Fax: (800) 588-9157
Card Services (HELOC): (866) 223-1851
Card Services (HELOC) Fax: (800) 851-7519

Wendover Financial Services Corporation

(800) 934-1081
(800) 436-1022
General Info: (866) 234-8271
Fax: (866) 359-1975
Loss Mitigation Dept: (800) 850-4622

Wilshire Credit Corporation

(888) 502-0100
P.O. Box 8517
Portland, OR 97207-8517
From 6 a.m. to 5 p.m. (Pacific time) Monday through Friday
Web: http://www.wfsg.com/borrower/borrower.aspx

Moe Bedard
My name is Maurice "Moe" Bedard. I am the founder of America's #1 Mortgage Forum, LoanSafe.org. My online work has been featured in the New York Times, LA Times, Fox Business, and many other media publications.