ok wanted to add some thoughts to this.
the kraftykrab observations about the trial mod docs are correct the trial docs don't give you exact terms as the mod is there to be made permanent upon making all three payments on time.
the terms are projections in their system to derive the payment they do have the projected balance 4 months after the first trial period plan payment and this is not proprietary, but you must ask your single point of contact for the projected balance, remaining months (term), and if any balloon or deferred or forgiven amounts.
the trial period plan is to prove the borrower can handle the payments since the borrower is in distress and is asking for assistance to bring payments affordable, not the loan balance.
this is step one of two step process which you show that you can handle the payments.
they have a right to not be forced to forgive principal nor past due payments nor escrow advances made on your behalf.
caliber ignoring your requests and giving you a trial period plan that is $160 lower than your existing paymetns without you applying does indicate your investor is fannie mae or freddie mac perhaps and this is a streamline mod that is at 4.625% rate over 480 month fixed term.
the fact they have given you several different investor names does indicate an issue with the ownership of the Note, but that has nothing to do with the fact the borrower signed the Note whether it was predatory or not is a separate matter.
the way they see it is you signed the Note, you owe on it, and since they are trying to collect on it and nobody else is, they will use their resources to collect on it since you don't have a right to pick who your investor is, but do have the right to let them know the servicer is not looking out for their best interests (if those interests align with the homeowner's).
or the trial period plan could be from a previous set of income docs they have in your case from a co-borrower or authorized third party and they are now trying to be in compliance by offering you what they should have offered many months back at the previous servicer.
from our vantage point where we see a diverse array of loan mod types and terms, we agree its not transparent, but this is because they are debt collectors and borrowers are asking not to pay back what they agreed to pay back when they signed the note.
I wrote this article:
"Nationstar Mortgage Loans Transferred from Bank of America Causing Hardship"
that shows that its important not to take what they tell you for granted and to keep checking the facts, the amounts owed and the other specifics of each and every case.
its important to know who your investor is, and its important to get a mod.
it becomes more important to know who the investor is when denied a mod or delayed a mod or you are given a mod that is un-affordable for the life of the loan.
don't let caliber off the hook or chase too until you are satisfied, but do make sure you are effectively communicating what you want to get answers for and are able to be specific.
certify the mail as well if you have to.
