We had a 2nd mortgage with Citi that was charged off and settled with over 8 years ago. In 2015 we had a flooding incident in our basement where my records were kept and this settlement documentation was destroyed and the bank we were dealing with at the time has since closed.
We are refinancing our 1st mortgage and 7 days before closing they found a 2nd mortgage lien from Citi. This 2nd mortgage lien isn’t listed with the county property records and was dropped from our credit reports at settlement.
Our refinance mortgage rep sent a lien release and Citi came back and said it’s not paid. We were given a phone number for Citi customer service. The settlement was through Alliance and makers me think that they didn’t notify Citi. I’m almost afraid to call to find out in case they want the original amount before settlement which was around $14,000. Any advice? Has anyone experienced this?
We are refinancing our 1st mortgage and 7 days before closing they found a 2nd mortgage lien from Citi. This 2nd mortgage lien isn’t listed with the county property records and was dropped from our credit reports at settlement.
Our refinance mortgage rep sent a lien release and Citi came back and said it’s not paid. We were given a phone number for Citi customer service. The settlement was through Alliance and makers me think that they didn’t notify Citi. I’m almost afraid to call to find out in case they want the original amount before settlement which was around $14,000. Any advice? Has anyone experienced this?