I couldn't edit my last post in time.
While I appreciate the offer Nicole, know I cannot respond via email because it would compromise my anonymity in this forum.<br> <br>
However, I will write to the address on the back of the statements as instructed by the OCC and the Credit Card Agreement that clearly states our rights are only protected if I do so (in writing at the address provided).<br><br>I am really frustrated while the first day I called, the account manager I spoke with (marie) agreed there must be a mistake, two days later, I attempted followup with three different account managers; One hung up on me.. the second, said my calling wouldn't change the answer and said "this conversation is over" when I pointed out that it was the lower interest balance they were diverting all our payments to, and in the evening, the third account manager I spoke with denied we were being double billed on the higher APR interest and refused to let me walk her through the statements.
This is an example what the statements look like:
First page:
Previous balance: $2, 574.91
new purchases:0.00
Payments 139.00
Credits, fees(net) 0.00
interest charge(net) 35.49
New balance:2,471.40
Seems straightforward.. the numbers all add up but the second page shows
interest charge caclulation: $850.03 at 26.99 interest 18.86 expiration date N/A
1,700.40 at 11.99 interest 16.63 expiration date until paid off.
The following month, the $850.03 grew to $869.10. What happened to the 18.86 portion of the 35.49 paid I asked... I was told it was diverted and rolled onto the principle of the 11.9% balance. The $18.86 interest due on the 26.99% balance gets rolled in the next month, resulting in more interest... And it's been going on for TWO years. The balance on the 26.99% is now over $900. The original balance was $613.00 in 2009. Why bother reporting it on the first page as if it were paid when it was diverted? I call it a fraudulent shell game, because I am now being told I am stuck with it. Hopefully, when I write it be made right, but I think all three of the account managers I talked to (other than Marie) need to be fired for refusing to let me speak to a real manager. (especially the one who hung up on me).
