Lender Information to Apply for a Loan Modification or Loan Workout

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elpjohnson

Successful Homeowner / Loan Safe Guide
Dec 17, 2007
1,028
7
0
Gold Country, Northern California
Option One mailing address for the Home Retention Department

Option One Mortgage
Home Retention Contact Center
6501 Irvine Center Drive
Mail Stop BAT
Irvine, CA 92618

US Phone number 1-800-704-0800
 

Moe Bedard

Call 1-800-779-4547
Staff member
Loan Safe Mortgage
Aug 10, 2007
26,854
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Southern California
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Great! I'm adding it now, thanks for the contribution.
 

hollywood007

LoanSafe Member
Jan 21, 2008
9
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0
Here is an update for your chase information: Chase is very picky on which dept you call into, and if you fax to the wrong one your files will wait in limbo forever.
Chase:
Loss Mitigation-
For SUBPRIME ONLY (877) 838-1882 ext 52195.
The Number you will be directed to after you give your loan number:
(866) 665-7629 (business hours are 11AM-8PM M-TH, 8AM-12PM F)
--- Subprime Letter of Authorizations Fax: 1-877-287-7559.
---Subprime Workout Packages Fax: 1-888-219-7813.

For Prime Loans: 1800-446-8939
Prime Letter of Authorization & w/o packages Fax: 614-422-7259

Chase Home Finance (800) 848-9136 (customer service)
(858) 605-2181 (delinquency customer service)
Chase Home Finance-New Jersey(800) 446-8939*
 

Moe Bedard

Call 1-800-779-4547
Staff member
Loan Safe Mortgage
Aug 10, 2007
26,854
467
1,000
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Southern California
www.loansafe.org
Yes, hanks Hollywood, will add it now.
 

Moe Bedard

Call 1-800-779-4547
Staff member
Loan Safe Mortgage
Aug 10, 2007
26,854
467
1,000
49
Southern California
www.loansafe.org
Hi Hollywood,
Are you in the middle of a modification with Chase or do you work for Chase? I am in the middle of a modification and I have a totally different set of numbers..........just wondering........
 

hollywood007

LoanSafe Member
Jan 21, 2008
9
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0
yes i am in the middle of negotiations with them. so far i have not been very impressed with how they do things. They absolutley make you wait 5 days before they even talk to you if you are not the borrower. i am help some friends out on there problem. That wait time is ridiculous considering wells fargo services a porfollio that stomps chases in the mud and they will talk to you in 3 days or sooner if you get the right CS agent to look for it for you.

anyway, as for those number i posted they are acurate up to date and go to the office in san diego .
but im sure there are more out there. lol
 

Moe Bedard

Call 1-800-779-4547
Staff member
Loan Safe Mortgage
Aug 10, 2007
26,854
467
1,000
49
Southern California
www.loansafe.org
Oh o.k. that explains it................I am in Colorado and my loan modification is going through the Texas office, hence the different numbers.
I am sorry that you are not having as good of an experience as I am having with Chase. I had my step son fax a letter immediately putting me on the loan for communication purpose and I am the only one they speak with. I call the supervisor that is taking care of my mod and leave a message and he calls back the same day....
Good luck in helping your friends with the mod.......I hope we are both successful!!
Keep us posted on your progress!
 

hollywood007

LoanSafe Member
Jan 21, 2008
9
0
0
thank you , appently i will need it.
as for the numbers, they have offices all over, so i am sure there are plently that we dont know.. haha
i hear that the San diego office is one of the biggest for loss mit, but i dont know, i just heard that.
as far as what offices have what numbers, i dont know, there are a lot of offices.
from my experiance it apprears that are only a few workout fax and contact number and only a few LOA contact and fax numbers.
 

svanca

LoanSafe Member
Jan 30, 2008
23
0
0
Newark, CA
Emc

The number I usually call for EMC is 866-418-5901 (Imminent Default). The one on your list is to Customer Service.
 

christine22

LoanSafe Member
Feb 14, 2008
3
0
0
not sure if right spot
we are paying 10.95 with option one they say we do not qualify for home modification bc we are too bad off but we havent missed a payment at all never been late...i went through our expenses and they said we are too much of a hardship...again we havent been late ever...our mtge is set to go up again may 1st. not sure by what but i can tell you we cant afford....we do not qualify under any of these relief acts...dont know what to do
we would sell then rent but probably wont get enough to pay realtor fees and enough to move into a rental....so what if any advice does anyone have
 

Moe Bedard

Call 1-800-779-4547
Staff member
Loan Safe Mortgage
Aug 10, 2007
26,854
467
1,000
49
Southern California
www.loansafe.org
Hi Christin22,

Welcome to the forum and thanks for joining..........

Could you please start your own thread in the Tell Us Your Story section of the forum and tell your story in detail so that we may take a look and help anyway that we can.
We need all the information about your loan:
What state are you in?
What is the loan amount and current value on your property?
What type of loan is it?
Is it an Option Arm?
One loan or two?
Are you late on payments?
Did the interest rate adjust and to what?
 

den79

LoanSafe Member
Jan 4, 2008
7
0
0
Hi,
Thanks so much for this information It was such a help!
I had major problems with my modification and after 4 months of dealing with the "Workout dept" at Countrywide I was able to speak to my Negotiator directly. Here's How:

When I called the 800 number for Countrywide I asked the rep who my new negotiator was and he told me her name and the extension she was at. When I hung up I called the phone number you posted above (661-951-5100). It prompts you for a 4 digit extension. I dialed it and got connected to my negotiator immediately. She wasn't happy I was calling but my modification was completed shortly after.
 

Moe Bedard

Call 1-800-779-4547
Staff member
Loan Safe Mortgage
Aug 10, 2007
26,854
467
1,000
49
Southern California
www.loansafe.org
Thats great news and great insider "tricks" right there. Awesome stuff.
 

penniandmondo

LoanSafe Member
Feb 7, 2008
38
0
0
On Aegis Funding:
Aegis Wholesale Corp
9990 Richmond Ave.
Suite 271
Houston, Tx 77042
Richard Thompson was the founder of this company in 1993, but I don't think he still is. Aegis out of Jacksonville Fl, license expired in July 1,2005. This is one month after they funded our preditory loan. The broker went out of business shortly afterward, they were out of Tampa. All phones to broker disconnected.

This company(Aegis) is now part-owned by a private-equity firm.
Cerberus (three headed dog that guards the gates of hell) actually posted on their web site.

Cerberus Capital: Hedge fund were they sell part of your mortgage in $25,000 shares, then bundle them up and sell them to someone else who is unknowing
Management, LP. So, do we really know who really as our mortgages?
299 Park Ave.
NY. NY 10171

Chairman: John W. Snow

Wilshire Credit Corp: Owned by Merrill Lynch
Loan Servicing Administration
Brian Barbeau
Phone: 888-502-0100
Fax: 503-952-7476

This company is difficult to deal with because they only service the loan, they don"t fund it, and as far as I can found out they are owned by Merrill Lynch.
 

sbgradinnb

LoanSafe Member
Apr 28, 2008
9
0
0
Why dont the banks/lenders make it easier to contact them to go through this process? I mean they do have an incentive to mitigate losses in some cases. You would think that they would have a streamline process where they are able to pick out the best borrowers for loan modification.
 

Moe Bedard

Call 1-800-779-4547
Staff member
Loan Safe Mortgage
Aug 10, 2007
26,854
467
1,000
49
Southern California
www.loansafe.org
Because the bottom line is that they want their money...........so their first defense is to always put you in touch with the Collection Dept. so they can scare you into squeezing money out of you first.........
 

sbgradinnb

LoanSafe Member
Apr 28, 2008
9
0
0
Ok, but after being redirected from the collection dept to the loss mit dept. just seems that people get the run around. If the bank was trying to recover some losses wouldnt they be on top of it? Instead, showing resistance......
 

Moe Bedard

Call 1-800-779-4547
Staff member
Loan Safe Mortgage
Aug 10, 2007
26,854
467
1,000
49
Southern California
www.loansafe.org
O.k................since you didn't go to the Tell Us Your Story section and post your story................

Are you having problems with a certain lender? Is there something that we might be able to help you with?


I hate to say this, but half the time you aren't being directed to the Loss Mitigation Dept. either they just transer you from Customer Service to Collections..........unless you run into a forum like ours that can direct you otherwise.........

The reality is that if someone is in default and can't really afford the mortgage.........their isn't anything that the Loss Mitigation Dept. can do..........
 

HappyHome

LoanSafe Member
Apr 16, 2008
118
0
0
Richmond, VA
[FONT="Book Antiqu[/B][/I][/FONT]

Hi Moe just thought I would mention that the HSBC web is not the actual MTG site needed.. not sure about the numbers yet and if I get a Good Site addy will pass along as well. thanks~ and got the VA Law you sent as well thanks agian for all your Help!
Goodnight, Tracyann