Lender Information to Apply for a Loan Modification or Loan Workout

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Moe Bedard

Call 1-800-779-4547
Staff member
Loan Safe Mortgage
Aug 10, 2007
26,854
467
1,000
49
Southern California
www.loansafe.org
This is the most complete list of lender loss mitigation contact information on the internet. It is sorted in alphabetical order. If you have some information on your lender or different contact info that I am not privy too or I have a wrong number or web address then please let me know so we can all help each other.

The first step to stop foreclosure is to contact your lender and try and obtain a reasonable loan workout pr repayment plan. The quicker you get the ball rolling, the better chance you have of striking a deal with your lender, so you can save your home and your credit ;) Please start making calls, get educated and have all your ducks in a row. The hardest call is the first. It only gets easier after that.

More than 50% of foreclosures would be avoided if people contacted their lender. So be proactive and aggressively pursue all options you have because you do have quiate a few tools you can utilize to mitigate as much loss to you, your credit and your family. If your are short on time and you cannot do it on your own, then please seek help from a Non-Profit HUD approved Housing Counselor, an attorney or a legit for profit that can handle the calls and paperwork for you.

Time is ticking and it goes by fast when you're behind the infamous 8 ball. As Nike would say, "Just Do It!"

This post will be a work in progress and I plan to make it the most complete FREE list on the internet. Please feel free to post this on your website or blog but you must have a link with the anchor text stop foreclosure. Just email me and let me know where it will be on your website.

Lender/Servicer Loss Mitigation Phone Numbers & Contact Information
Last updated 1/04/2007 with Countrwide and Option One


ABM AMRO Mortgage (800) 783-8900
Web: https://www.mortgage.com/C3/application.bus

Accredited Home Lenders(877) 683-4466

AMC Mortgage Services (Also handles loans originated by Ameriquest and Argent) (800) 211-6926
1600 McConnor Parkway
Schaumburg, IL 60173
Web: https://www.myamcloan.com/malwebapp/begin.do

American Home Mortgage Corp.(877) 304-3100*

Ameriquest Mortgage (Debt collection -- see AMC Mortgage Services) (800) 211-6926

Aurora Loan Services (Debt collection) (800) 550-0508
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]By Overnight Mail:[/FONT]
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]601 5th Avenue[/FONT]
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]Scottsbluff, NE 69361[/FONT]
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]Attn: Customer Service [/FONT]
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]By Regular Mail:[/FONT]
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]P.O. Box 1706[/FONT]
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]Scottsbluff, NE 69363[/FONT]
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]E-mail: [/FONT][FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif][email protected][/FONT]
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]Web: [/FONT][FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]https://www.alservices.com/Consumer/UI/SSL/Authentication/Login.aspx?ReturnUrl=%2fConsumer%2fUI%2fSSL%2fServ icing%2fDefault.aspx[/FONT]


Avelo Mortgage LLC (866) 992-8356*

Bank of America (800) 846-2222

Bank of the West:

Residential Mortgage:
please call us at 1 (800) 545-8180, TDD 1 (800) 243-3468.
Home Equity Loan or Home Equity Line of Credit:
please call us at 1 (800) 653-0347, Option 6.

We may also be able to provide assistance with other Bank of the West products:
Consumer Credit Cards and Goldline: 1 (800) 653-0362.
Consumer Auto, RV, Marine Loans: 1 (800) 653-0347, Option 3.
Consumer Auto Lease: 1 (800) 653-0347, Option 5.

BB&T Mortgage (800) 827-3722*

AmTrust Bank (fka Ohio Savings Bank) (888) 696-4444

Beneficial (800) 333-5848

Central Pacific Bank (800) 342-8422*

Charter One (800) 234-6002

Chase (800) 548-7912
Loss Mitigation (877) 838-1882 ext 52195.
The Number you will be directed to after you give your loan number: (866) 665-7629 (business hours are 11AM-8PM M-TH, 8AM-12PM F)
Chase Home Finance (800) 848-9136 (customer service) (858) 605-2181 (delinquency customer service)
Chase Home Finance-New Jersey (800) 446-8939*Chevy Chase Bank (800) 933-9100*
Web: https://chaseonline.chase.com/chaseonline/logon/sso_logon.jsp?fromLoc=ALL&LOB=COLLogon

For SUBPRIME ONLY (877) 838-1882 ext 52195.
The Number you will be directed to after you give your loan number:
(866) 665-7629 (business hours are 11AM-8PM M-TH, 8AM-12PM F)
--- Subprime Letter of Authorizations Fax: 1-877-287-7559.
---Subprime Workout Packages Fax: 1-888-219-7813.

For Prime Loans: 1800-446-8939
Prime Letter of Authorization & w/o packages Fax: 614-422-7259

Chase Home Finance (800) 848-9136 (customer service)
(858) 605-2181 (delinquency customer service)
Chase Home Finance-New Jersey(800) 446-8939*

Chase Manhattan Mortgage
(800) 446-8939 (Ohio Servicing Center)
(800) 526-0072 (Florida Servicing Center)
(800) 527-3040 x533 (Florida Servicing Center)

Chevy Chase Bank (800) 933-9100
Web: https://www.chevychasebank.com/htm/payment.html (Payment Addresses)

Citi Financial & Citi Mortgage Special Homeowner Outreach Phone Number

Email address:
[email protected]

Phone Number:
1-866-255-3901


Countrywide (800) 262-4218
https://customers.countrywide.com/secure/FHAStart_login254.asp

Here is some contact info I have for Countrywide. Keep in mind these numbers and address may only be good if you live in CA.

Mailing address: (Send all your certified complaint letters, etc. here.)

Contrywide Mortgage
400 Countrywide Way SV-HRD
Simi Valley, CA 93065

Toll free direct number to Workout Dept. in Lancaster, CA:
866-806-8692 (extension 8692 if your negotiator is M. A. Hernandez)

Direct number to Workout Dept. in Lancaster, CA:
661-951-5100
(not toll free but gets you right in)

Ditech (800) 852-0656 (800) 449-8582

Downey Financial Corp. (800) 824-6902, ext. 6696

Deutsche Bank National Call Number on Mortgage Statement

EMC 800-723-3004
P.O. Box 141358
Irving, TX 75014-1358
Web: https://www.emcmortgageservicing.com/ccn/ccnsecurity.asp

EverBank (800) 669-7724 ext. 4730

Equity One (Debt collection) (866) 361-3460

First Horizon Home Loans (800) 489-2966*

Fifth Third Bank (800) 375-1745 Option 3

First Merit Bank (888) 728-9931

Flagstar Bank (800) 968-7700, ext. 9780

Fremont Investment & Loan (866) 484-0291

GMAC Mortgage (800) 850-4622

GreenPoint Mortgage Funding (800) 784-5566, ext. 5383*

Green Tree (877) 816-9125

Homecomings Financial (800) 850-4622*

HomeEq Mortgage Servicing ( Debt collection) (866) 822-1471

Amy Fleitas
Executive Offices (Loan Servicing)
1-319-236-4766 (in her letter she states this is her direct number) she also provides
1-800-206-2901 ext. 2364766 (they must have alot of ext.)

Loss Mitigation area
Lauren Koos 1-214-874-6138

another address:
PO Box 205
Waterloo, IA 50704-0205
also:
3451 Hammond Avenue
Waterloo, IA 50704

Household Finance (A HSBC Co.) (800) 333-5848

Household Mortgage (800) 333-4489

HSBC Mortgage (800) 338-6441
Default Resolution Team (if long term problem)
2929 Walden Avenue
Depew, NY 14043
(888) 648-3124 Loss Mit
(732) 352-7519 Fax
Web:http://us.hsbc.com/personal/mortgage/existing/difficulties.asp

Huntington National Bank (800) 323-4695

Indymac Bank (877) 736-5556
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]C/O Loan Resolution Department[/FONT]
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]P.O Box 7014[/FONT]
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]Pasadena, CA 91107[/FONT]
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif](Monday - Friday 6:15am-7:15pm. (Pacific Time))[/FONT]
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]Web: [/FONT][FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]https://www.indymacbank.com/contactus/loanResolution.asp[/FONT]

Irwin Mortgage (888) 218-1988
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]P.O Box 7014[/FONT]
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]Pasadena, CA 91107[/FONT]
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]Web: https://www.irwinmortgage.com/wps/portal/!ut/p/cxml/04_Sj9SPykssy0xPLMnMz0vM0Y_QjzKLN4g3sdAvyHZUBAAqwx 9c[/FONT]
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]E-mail: [email protected][/FONT]

James B. Nutter & Company (800) 315-7334

Key Bank (800) 422-2442

LaSalle National Bank (800) 783-8900

Litton Loan Servicing (800) 999-8501 or (800) 548-8665
Fax (713) 966-8820
4828 Loop Central Drive
Houston, Texas 77081-2226
Web: https://www.littonloan.com/index.asp

Loss Mitigation Department Hours:
Monday Eastern: 9 a.m. - 7 p.m. Central:8 a.m. - 6 p.m. Mountain:7 a.m. - 5 p.m. Pacific:6 a.m. - 4 p.m.
Tuesday-Thursday Eastern:9 a.m. - 9 p.m. Central:8 a.m. - 8 p.m. Mountain:7 a.m. - 7 p.m. Pacific:6 a.m. - 6 p.m.
Friday Eastern:10 a.m. - 6 p.m. Central:9 a.m. - 5 p.m. Mountain:8 a.m. - 4 p.m. Pacific:7 a.m. - 3 p.m.
Default Counseling Department representatives are also available most weekends on Saturday from 8 a.m. to 12 p.m. and Sunday from 10 a.m. to 2 p.m. (CST).

Midland Mortgage (800) 552-3000 or (800) 654-4566
Web: https://www.mymidlandmortgage.com/MyMortgage/Login/Login.asp

Mortgage Lenders Network (800) 691-0129
E-mail: [email protected]
Web: http://www.mlnusa.com/customers/info_credithelp.asp

Mortgage Electronic Registration Systems (888) 679-6377

National City (800) 367-9305, Ext. 53221 or (800) 523-8654
Attention: Homeowner's Assistance
3232 Newmark Dr.
Miamisburg, Ohio 45342
(8AM-10:30PM ET, Monday - Thursday)
(8AM-5PM ET, Friday)
(8AM-Noon, Saturday)
Web: http://www.nationalcitymortgage.com/service_assistance.asp

Nationwide Advantage Mortgage Company (800) 356-3442, ext. 6002*

NationStar Mortgage (888) 850-9398* Press 0 for operator

New Century Financial Now Carrington Mortgage Services (800) 790-9502 or (877) 206-9904
(6:00 a.m. to 7:00 p.m. Pacific Time, Monday - Thursday)
(6:00 a.m. to 6:00 p.m. Pacific Time, Friday)
Web: https://myloan.newcentury.com/webapps/servicing/myloans/index.do

NovaStar Mortgage Loan Resolution Department (888) 743-0774 Non-English: (888) 743-0774, ext. 4523

Ocwen Federal Bank (800) 746-2936 or (877) 596-8560
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]Web: [/FONT][FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]http://www.ocwencustomers.com/csc_fa.cfm[/FONT]

Attention: Financial Information
12650 Ingenuity Drive
Orlando, Florida 32826
or
Ocwen Financial Corporation
1661 Worthington Rd., Suite 100
West Palm Beach, Florida 33409
Phone: 877-226-2936

For serving Ocwen with legal process, please send to their registered agent:
Corporation Service Company
2711 Centerville Road, Suite 400
Wilmington, DE 19808
Phone: 561-682-8000, x8386

Option One (866) 711-1962 or (888) 275-2648
Web: http://www.oomc.com/servicing/servicing_baifaqs.asp

Option One Mortgage
Home Retention Contact Center
6501 Irvine Center Drive
Mail Stop BAT
Irvine, CA 92618
US Phone number 1-800-704-0800 or 800-505-3706


PHH Mortgage (Formerly Cendant) (800) 257-0460
For borrowers facing possible delinquency: (800) 330-0423*
For borrowers in the foreclosure process: (800) 750-2518
Web:https://www.phhmortgage.com/sso/mq/login.jsp?TYPE=33554433&REALMOID=06-9153316d-cf4d-4425-a5d7-c0b20a7b098d&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGE NTNAME=phhmort-stb&TARGET=$SM$https%3a%2f%2fwww%2ephhmortgage%2ec om%2fhome%2flandscape%3fjpid%3dLogIn%26loginmode%3 dregistered&SMSESSION=NO

ResMae Mortgage Corp.(877) 473-7623, ext. 5944

Saxon (800) 665-7367

Select Portfolio Servicing (888) 818-6032
Fax: (801) 293-3936
Loan Resolution Department
P.O. Box 65250
Salt Lake City, UT 84165-0250
(Monday - Thursday 10:00 a.m. - 10:00 p.m. EST)
(Friday 10:00 a.m. - 7:00 p.m. EST)
(Saturday 9:00 a.m. - 1:00 p.m. EST)
Web: http://www.spservicing.com/services/customer/loanresolution.htm

SkyBank (800) 290-3359

Sun Trust Mortgage (800) 634-7928
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]PO Box 26149[/FONT]
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]Richmond, VA 23260-6149[/FONT]
[FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]Mail Code RVW 3003[/FONT][FONT=Trebuchet MS,Verdana,Arial,Helvetica,sans-serif]Web: https://www.suntrustmortgage.com/generalquestions.asp#[/FONT]

Third Federal Savings (888) 844-7333

US Bank (800) 365-7900

Wachovia Bank of Delaware (866) 642-8608
Fax too 210-509-1144 --- Attn Loan Counseling

Call back 24 hrs to make sure they have received the request call back # 888 345 1352 x 32648

Process takes 15-20 days. Also they advise to call after the new year because they say there will be new programs available to people to modify, etc.

Washington Mutual (866) 926-8937 or (888) 453-3102 or (800) 478-0036 or (800) 254-3677

Waterfirld Mortgage (800) 957-7245
Fax: (260) 459-5390
c/o Loss Mitigation Dept.
7500 W. Jefferson Blvd.
Fort Wayne, IN 46804
(7 am – 10 pm EST Monday – Thursday)
(7 am – 9 pm EST Fridays)
(8 am – 2 pm EST Saturdays)
E-Mail: [email protected]
Web: http://www.waterfield.com/scripts/cgiip.exe/WService=wfg/pub/borrowerservices/delqasst

Wells Fargo (877) 216-8448 or (866) 261-5642 or (800)766-0987 or (800) 678-7986 for payment assistance
Borrower Counseling Services
Monday - Friday 8:00 a.m. - 9:00 p.m., CT
Saturday 9:00 a.m. - 2:00 p.m., CT
Web: https://www.wellsfargo.com/mortgage/account/

Wendover Financial Services Corporation (800) 934-1081 or (800) 436-1022
Web: http://www.wendover.com/borrowers.html

Wilshire Credit Corporation (888) 502-0100
P.O. Box 8517
Portland, OR 97207-8517
From 6 a.m. to 5 p.m. (Pacific time) Monday through Friday
Web: http://www.wfsg.com/borrower/borrower.aspx


*No direct line to the loss mitigation or loan modification department. But I am working on it ;)

Loan Modification & Loan Workout Applications

Chase Loan Modification Application

Option One Loan Modification Application

HSBC Online Loan Modification Application


Private Contacts ;)

Wendy Knafelc at Washington Mutual Loss Mitigation: (904) 732-8425 -- [email protected]
__________________
 

Moe Bedard

Call 1-800-779-4547
Staff member
Loan Safe Mortgage
Aug 10, 2007
26,854
467
1,000
49
Southern California
www.loansafe.org
No problem Bob :) and I encourage anyone to add to the list and I will make it the best on the web.
 

Moe Bedard

Call 1-800-779-4547
Staff member
Loan Safe Mortgage
Aug 10, 2007
26,854
467
1,000
49
Southern California
www.loansafe.org
The illusive Countrywide app:rolleyes: I'm workin on it and will have it posted shortly.
 
A

AGordon

Guest
Moe---I am thrilled you started a site like this. I have been preaching for lenders to help borrowers note modify all over and I am happy to offer my services to you users as well.
Be a Hero - Give FREE Time To A Distressed Borrower and Help Them Save Their Home thru Note Modification (link taken out till verified)

I am a high-volume LO but I have been doing free calls for anyone who needs help to assist them through this complicated and confusing process.

Great work!!

Aaron
 

Moe Bedard

Call 1-800-779-4547
Staff member
Loan Safe Mortgage
Aug 10, 2007
26,854
467
1,000
49
Southern California
www.loansafe.org
Thanks so much Aaron!

Sorry but I do not allow advertising of foreclosure prevention services on the forum yet. If you want to email me or call and discuss what it is you do and have been successful with then great.

If you would like to post your advice for free then go for it. Please give to the community fellow Active Rainer ;)
 
A

AGordon

Guest
Moe--- Its not a professional service at all. And I am not promoting myself as someone to call at all. I have just been providing some free help when I get the call from a distressed home owner as I think all lenders should today.
 

Moe Bedard

Call 1-800-779-4547
Staff member
Loan Safe Mortgage
Aug 10, 2007
26,854
467
1,000
49
Southern California
www.loansafe.org
OK, fair enough Aaron. Just please post your phone number and post helpful info. I need help around here and if you can post helpful stuff and let me get to know you, then I'll be cool with that.:D You seem sincere. I just want to make sure that this forum gets a bunch of idiots promoting their services. I'm not saying you are, but there are a lot of those out there.

Have a great night!
 
A

AGordon

Guest
Moe---

You can see some of my concerns on the subject at my Active Rain blog. I am happy to help any way I can.
 

Moe Bedard

Call 1-800-779-4547
Staff member
Loan Safe Mortgage
Aug 10, 2007
26,854
467
1,000
49
Southern California
www.loansafe.org
Great Aaron! Call me tomorrow. I would like to talk with you about what's going on in Las Vegas and what "we" can do to help.
 

Drowningindebt

LoanSafe Member
Oct 9, 2007
7
0
0
Chase Home Financial Numbers

Main Number: 800-548-7912.
Loss Mitigation:877-838-1882 ext 52195.
The Number I was directed to after I gave them my loan number: 866-665-7629 (business hours are 11AM-8PM M-TH, 8AM-12PM F).

These folks will take info, forward to the ARM Reset Team who take more info and forward to a team in San Diego who will negotate (or not) new terms.
 

Moe Bedard

Call 1-800-779-4547
Staff member
Loan Safe Mortgage
Aug 10, 2007
26,854
467
1,000
49
Southern California
www.loansafe.org
Awesome! That's what I like to see. We need to share this information, so everyone can benefit. Just a good phone number is HUGE in getting to the right department and person.

Thanks for the contribution and welcome to the community!:D
 

Moe Bedard

Call 1-800-779-4547
Staff member
Loan Safe Mortgage
Aug 10, 2007
26,854
467
1,000
49
Southern California
www.loansafe.org
Thanks Serenity! No they are not in business and I am not exactly sure who is handling the servicing for them.
 

Moe Bedard

Call 1-800-779-4547
Staff member
Loan Safe Mortgage
Aug 10, 2007
26,854
467
1,000
49
Southern California
www.loansafe.org
Great thanks for the info!
 

den79

LoanSafe Member
Jan 4, 2008
7
0
0
Hi,
Thanks for posting the phone numbers to the loss mitigation departments. I've been calling Countrywide for 5 weeks and was given a few different "direct" phone numbers for different departments after finally finding out that my file sat in the wrong department for 4 weeks.
Every time I call one of the "direct" numbers I get bounced back into the normal system and get transferred around, but the above (800-262-4218) got me through to a live person quickly (It could also be because my payment hasn't cleared yet and the system thinks I'm delinquent).
I spoke with countrywide this morning and wanted to post because I've been reading all these threads about people waiting for negotiators to call them back and having their negotiator switched numerous times. I put in requests twice in the past few weeks for a negotiator to call me back and the reps on the phone even set up specific times that the negotiators would call. Guess what...no one called.
I spoke to a representative this morning who seemed very knowledgeable and I told him the situation. He told me that the negotiators will NOT call you back unless they are missing information from you. He said that reps in other departments should not even be telling people that they will receive a call. He said that in the old system they called people back, but they have changed it due to volume. He also said to expect that your loan will have 4 to 5 negotiators and every time it switches it will probably add a week to your application time line. He updated all my info and said he had everything from me and that there was nothing I could do but wait. It stinks, but I'd rather know that no one is going to call me back than sit here and wait by the phone.
 

pbbobkanobi

Successful Homeowner Still Fighting HSBC
Sep 7, 2007
119
1
0
www.myspace.com
Here is some contact info I have for Countrywide. Keep in mind these numbers and address may only be good if you live in CA.

Mailing address: (Send all your certified complaint letters, etc. here.)

Contrywide Mortgage
400 Countrywide Way SV-HRD
Simi Valley, CA 93065


Toll free direct number to Workout Dept. in Lancaster, CA:
866-806-8692 (extension 8692 if your negotiator is M. A. Hernandez)

Direct number to Workout Dept. in Lancaster, CA:
661-951-5100
(not toll free but gets you right in)

Hope this info helps someone......Keep Fighting!!
 

Moe Bedard

Call 1-800-779-4547
Staff member
Loan Safe Mortgage
Aug 10, 2007
26,854
467
1,000
49
Southern California
www.loansafe.org
Great thanks. I'm going to copy and past it in my oiriginal thread. It will DEFINITELY help!