Just caught the Chase Operator LYING to a "friend" of mine!!!

Martae007

LoanSafe Member
May 9, 2009
375
2
18
Re: Twelve states currently require that BOTH or ALL parties to be notified of the recording. These states are:

  • California...

What about notification of Sale date??
 

Hodgini66

LoanSafe Member
May 21, 2009
83
0
6
Orange County, CA
OMG...I wish I had recorded one of my calls to Chase.... What makes you think you can walk in here with your little divorce decree in your hand, Sweety, and keep your house?

You just have to find humor in these situations...even if it's later on. We will live through this if we can keep our sanity and sense of humor.

ROFL.... I remember those calls, they actually gave me very good sporting practice, toughened my skin.

In the beginning, they frustrated me a bit. After a while, I started to laugh at them while on the phone.

One guy said: "What kind of a man are you, if you think you can stay in a house with out paying for it?"
I said: "The kind of guy who enjoys these kind of phone calls."


We're going to foreclose on your house!
Please do. You'd be doing me a favor.
Now is there some way I can help accelerate the process?

What's even more funny is when YOU can remember their names and their demeanor but they can't remember you. Then the REAL fun begins, you learn how to push their "collection agent" buttons!

Yes, "Loss Mitigation Specialist" literally means "collection agent", but I wouldn't exactly call them specialists. I think Chase's hiring requirements include low IQ's, no morals and previous (bad) acting experience.

As for Youtube recordings!?? WAY TO GO!!!

LMAO!!! I should have been doing that all along!!!

Try this one on them the next time they call:

WARNING! The following may may slightly offend some people but it's not much worse than the language & tactics I've heard Chase people say over the phone.
 

Hodgini66

LoanSafe Member
May 21, 2009
83
0
6
Orange County, CA
litehouse - I'mt hinking we don't even say we "would like to" record. Just say "and fyi, this is also being recorded so I can keep a record of our calls." If they don't say anything - is that implied consent?
I'm no laywer but my friend is... I asked him about this topic. Essentially, without consent, in California your recordings are primarily NOT admissible in a court of law, nor can they be considered a binding (oral) contract.

Other than that, the recordings could easily be considered "open season" for revealing the truth, entertainment purposes, etc. such as for this thread's author's purpose (posting on YouTube).

Last comment: As long as you do not say anything defamatory, slanderous or patently false about the other party AND bleep out their name(s), you SHOULD be in the clear (but again, I'm no laywer).
 

tc4gold

Banned
Apr 9, 2009
97
0
0
In regard to taping. This is what I have used.

When they tell you they are taping I say thank you and I will be taping the conversation also. They refuse, I then tell them I will not allow them to tape me. They get all mad and say their attorney won't allow them to taped, I say my attorney won't allow me to be taped but you may communicate with me in writing

I have also tried this trick. When they give you the speel of this call may be monitored for quality control etc. just repeat back word for word what they say. They almost never pick up on it and then you can legally tape them as they have not told you that you can't
 

Sean74

LoanSafe Member
Aug 4, 2010
1
0
0
I totally agree with this statement. The left hand doesnt't know what the right hand is doing. I have submitted all documentation supporting my payments. They still refuse to accept this information. I am in the state of Tennessee and have received a letter today stating that foreclosure proceedings are in process. I am a hardworking citizen and pay my bills on time. They claim they haven't received six months of payments. However, since Chase has not reported my payments, my credit score has dropped tremendously. If you have any additional input about how I can resolve this issue, please respond. Thanks again
 

SinkOrSwim

LoanSafe Member
Jul 1, 2010
64
0
0
Sacramento area, CA
Most, if not all, Chase 800 numbers are routed to the Phillipines. Every time. This is why 'the left hand doesn't know what the right is doing.' And this, I believe, is why the caller on this YouTube is getting the runaround he is. Their mail correspondence, paperwork filing, reviewing, etc, is handled stateside ~ but when it comes to ANY phone calls with Chase.... you're taking a trip to the Phillipines. Every time. In fact, I can't for the life of me find a number to call that lands me stateside. The only ones with a US area code are fax numbers.

If someone knows anything different, please let me know. :rolleyes:
 

bairds03

LoanSafe Member
Mar 6, 2010
20
0
0
ok this number usually gets me someone in the us...877-419-6490, doesnt always work,just hang up and call back hope for the best
 

CalNative1942

LoanSafe Member
Aug 12, 2010
2
0
0
We have been on the loan modification "merry-go-round" for 12 months. I have been calling for status every week, (and thats a lot of calls). And, with every call there is a different story, but I will go through that in a different thread.
The one thing you here when you call is "this call may be recorded for quality assurance purposes". For my next call before I give any information to the representative, I am going to make the same statement to them, and, ask them if that is acceptable.
It will be interesting to see what their response will be, and if the call will continue.
I will keep you posted on the outcome.
 

calilady

LoanSafe Member
Nov 11, 2010
3
0
0
They say... "This conversation is being recorded for training and quality purposes..." blah-blah.. We've heard that line so many times, it's like we don't even hear it anymore. So what you try is to play the same "blah" game with them on the other end. Make it a non-issue that you're recording. Just repeat the same phrase, maybe they won't hear it like most people don't hear it. Say it with a flat intonation but not robotic. Don't draw any attention to it. Or - say it so fast, they completely miss it at the end of a statement, "Hey, I'm Joe Somebody calling from Somewhere about my mortgage, and oh, by the way, I'm recording this conversation. Can you hook me up with Banker Crooks and Liars?"
 

TomEason

LoanSafe Guide
Jun 18, 2009
12,390
84
48
SF Bay Area CA
They say... "This conversation is being recorded for training and quality purposes..." blah-blah.. We've heard that line so many times, it's like we don't even hear it anymore. So what you try is to play the same "blah" game with them on the other end. Make it a non-issue that you're recording. Just repeat the same phrase, maybe they won't hear it like most people don't hear it. Say it with a flat intonation but not robotic. Don't draw any attention to it. Or - say it so fast, they completely miss it at the end of a statement, "Hey, I'm Joe Somebody calling from Somewhere about my mortgage, and oh, by the way, I'm recording this conversation. Can you hook me up with Banker Crooks and Liars?"
I have a feeling may forum readers already record calls, with or without permission. Although the recordings can usually not be used as evidence in litigation, they can be useful for the borrower keeping a detailed record of all contacts with the loan servicer.
 

TomEason

LoanSafe Guide
Jun 18, 2009
12,390
84
48
SF Bay Area CA
They say... "This conversation is being recorded for training and quality purposes..." blah-blah.. We've heard that line so many times, it's like we don't even hear it anymore. So what you try is to play the same "blah" game with them on the other end. Make it a non-issue that you're recording. Just repeat the same phrase, maybe they won't hear it like most people don't hear it. Say it with a flat intonation but not robotic. Don't draw any attention to it. Or - say it so fast, they completely miss it at the end of a statement, "Hey, I'm Joe Somebody calling from Somewhere about my mortgage, and oh, by the way, I'm recording this conversation. Can you hook me up with Banker Crooks and Liars?"
I'm following up my earlier post with this caveat. Depending on your state law, recording without permission is often illegal, with potential criminal penalties.
 

calilady

LoanSafe Member
Nov 11, 2010
3
0
0
I'm following up my earlier post with this caveat. Depending on your state law, recording without permission is often illegal, with potential criminal penalties.
It is definitely illegal in my state to record a conversation without informing the other party.