Contact information

alston1421

LoanSafe Member
Nov 18, 2010
105
2
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Reston, VA
For anyone that has an EMC serviced loan under Chase (EMC is a part of Chase), you may find this contact to EMC's Home Lending Executive office helpful: 800-695-7695, x7377. The x7377 is a pool extension directly to the home lending executive office; its answered during business hours Mon-Fri.

I escalated my modification application 2 days ago after getting the run around for 18 months. After contacting Chase's CEO Jamie Dimon and the Chase executive office via e-mail, my case was forwarded to a specific contact in the executive office above in less than 2 days.
 

kat99

LoanSafe Member
Aug 14, 2010
99
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N/A
Can someone please post an example of a Chase rep email address? For example, is it something like [email protected] or might it have a "dot" or underscore in between first and last name? This would be very helpful for those of us not receiving return phone calls. thanks.
 

daneam

Senior Member
Jul 27, 2010
560
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It is in another thread for contact infos. It is easier to use google to search the threads on this site by subject


Dave Lowman 1-636-735-2121, Chase CEO

executive office 800 242 7399.


Jamie Dimon Chairman & Ceo
Phone: 212-270-1111
Fax : 212-270-1121
E-Mail Address: [email protected]mchase.com

Charlie Scharf CEO Retail Financial Services
Phone: 212-270-5447
Fax: 212-270-5448
E-Mail Address: [email protected]

Gerald A. Smith CEO Credit Card Services
Phone: 302-282-3100
Fax: 302-282-3939
E-Mail Address: [email protected]

Marc Sheinbaum CEO-Retail Auto and Education Finance
Phone: 516-745-3838
Fax: 516-745-4040
E-Mail Address: [email protected]

David B. Lowman CEO Home Lending
Phone: 636-735-2121
Fax: 314-256-2800
E-Mail Address: [email protected]
 

alston1421

LoanSafe Member
Nov 18, 2010
105
2
0
Reston, VA
kat99, I'm not sure there is always the same format for every Chase email address. My contact in their executive office is of the format [email protected]

It seems other Chase employees have emails ending in chase.com

Of course I'm wondering if ultimately the email gets to the employee either way; that is if you use chase.com or jpmorgan.com

Sorry I can't be more helpful.
 

LuLu9

LoanSafe Member
Jan 4, 2011
51
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0
Caldwell, Thanks for the info....Believe it or not, I got an email response back from Mr. Kelly tonight (within a few hours of sending it). Thanks AGAIN!!!
 

davidg

LoanSafe Member
Jan 20, 2009
47
0
6
Does anyone have the best address to send correspondence? I send 3 letters to Chase Home Finance,
P.O.Box 93764, Cleveland, OH 44113. One was delivered. The others were not per the post office. The
reason "forwarding expired." All were sent CMRR. Thanks.
 

Cat Damiano

Mortgage Wars
Sep 10, 2007
10,541
39
48
Colorado
www.loansafe.org
Hi davidg,


Chase Home Finance LLC
3415 Vision Dr
Columbus, OH 43219-6009
 

dodoebird

LoanSafe Member
Oct 2, 2012
32
0
0
Does anyone know the contact information for the Mortgage Release Department at Chase? This is where I need to send my Hardship Letter to and the idiot who I spoke with this morning gave me the number despite me telling him I can't write it down at the moment. I know the fax number is something like 866-???-41??
 

Cat Damiano

Mortgage Wars
Sep 10, 2007
10,541
39
48
Colorado
www.loansafe.org
Does anyone know the contact information for the Mortgage Release Department at Chase? This is where I need to send my Hardship Letter to and the idiot who I spoke with this morning gave me the number despite me telling him I can't write it down at the moment. I know the fax number is something like 866-???-41??
Is this for a HELOC?
 

dodoebird

LoanSafe Member
Oct 2, 2012
32
0
0
Looks like the number I may have been given is one I've sent letters to before: 1-866-220-4130. This goes to Chase Fulfillment Center.
 

dodoebird

LoanSafe Member
Oct 2, 2012
32
0
0
Cat Domiano

Honestly I have no idea what a HELOC is so I'm going to say no. We have only First mortgage with PMI.
 

Cat Damiano

Mortgage Wars
Sep 10, 2007
10,541
39
48
Colorado
www.loansafe.org
Cat Domiano

Honestly I have no idea what a HELOC is so I'm going to say no. We have only First mortgage with PMI.
A HELOC is a home equity line of credit, a second lien on the property. I was just wanting to find out why you were faxing a hardship letter to a lien release dept. If it is a first mortgage and you do not have a second lien, what is the reason that you are trying to send the hardship letter to that department?
 
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dodoebird

LoanSafe Member
Oct 2, 2012
32
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0
I'm trying for a DIL. My first attempt had Chase start a mortgage modification which we never asked for. I was told by our case specialist (or whatever they call em) Alana Bartholomew that our modification file has been closed and that our file would be transfered to the Mortgage Release Department for consideration on the DIL. Today I was told by Chase collections guy that I would have to fax in a new Hardship Letter with a new date because Chase would not accept the old one for the new file.
 

Cat Damiano

Mortgage Wars
Sep 10, 2007
10,541
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48
Colorado
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I'm trying for a DIL. My first attempt had Chase start a mortgage modification which we never asked for. I was told by our case specialist (or whatever they call em) Alana Bartholomew that our modification file has been closed and that our file would be transfered to the Mortgage Release Department for consideration on the DIL. Today I was told by Chase collections guy that I would have to fax in a new Hardship Letter with a new date because Chase would not accept the old one for the new file.

A DIL would not go through collections, it goes through the loss mitigation dept. The following link will take you to the FAQs about the process of a DIL with Chase and how to go about trying to obtain one;

https://www.chase.com/chf/mortgage/hrm_deedinlieu_faqs
 

Really Now

LoanSafe Member
May 13, 2012
1
0
0
I have a question about payment of property taxes while being considered for a DIL. The link described by Cat in the previous email has Chase's faqs for DILs and says:
[h=3]"Do property taxes need to be paid during the deed in lieu process?[/h] Yes. If your property taxes are not paid through an escrow account as part of your loan payment, you should continue to pay your property taxes as scheduled."

My property taxes are due this coming Monday (Dec 10th) and that same day, I get my first shot as discussing the reality of obtaining a DIL before years end with a "Chase negotiator" who will have supposedly been assigned by then. IF there is no chance of completing a DIL before years end and teh expiration of teh Mortgage Debt Reduction Act, I have no incentive to continue with a DIL. I have a $50k or more tax bill to pay if I don't get all this done by December 31st. Feeling hopeless but trying anyway. I don't want to do anything to hold up a potential DIL by Dec 31st so wondering if I should go ahead and pay property taxes. If the DIL isn'g granted and finished by Dec 31st, paying property taxes is just handing Chase another $2k.

Anyone know if you can get a DIL done without paying property taxes and the ramifications to the DIL process of not paying them?
 

Cat Damiano

Mortgage Wars
Sep 10, 2007
10,541
39
48
Colorado
www.loansafe.org
I have a question about payment of property taxes while being considered for a DIL. The link described by Cat in the previous email has Chase's faqs for DILs and says:
"Do property taxes need to be paid during the deed in lieu process?

Yes. If your property taxes are not paid through an escrow account as part of your loan payment, you should continue to pay your property taxes as scheduled."

My property taxes are due this coming Monday (Dec 10th) and that same day, I get my first shot as discussing the reality of obtaining a DIL before years end with a "Chase negotiator" who will have supposedly been assigned by then. IF there is no chance of completing a DIL before years end and teh expiration of teh Mortgage Debt Reduction Act, I have no incentive to continue with a DIL. I have a $50k or more tax bill to pay if I don't get all this done by December 31st. Feeling hopeless but trying anyway. I don't want to do anything to hold up a potential DIL by Dec 31st so wondering if I should go ahead and pay property taxes. If the DIL isn'g granted and finished by Dec 31st, paying property taxes is just handing Chase another $2k.

Anyone know if you can get a DIL done without paying property taxes and the ramifications to the DIL process of not paying them?
What they are referencing would be the potential for a tax lien being placed on the property which would render the title unclear. There is a process to get to that point which you may want to check with your county that you pay your taxes to. There would be late fees first so you should have time to at least begin the process to see if your property is eligible and then go from there.
 

JerryG

LoanSafe Member
Aug 21, 2012
11
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0
My experience with the executive team wasn't great. When I e-mailed Jamie Dimon, I got a very quick phone call from a lady on the exec team. She made it sound like she would personally make sure everything worked out. She assigned me to a member of the team who then disappeared before I could contact him, as I was reassigned to another. They sent me a letter saying my file would be escalated. I thought that would be a good thing, but they escalated it to a quicker denial. Overall, I've been assigned to 5 members of the exec team, none of which have actually helped at all. Seems to me, the best results come when you walk into the Home Modification Center with a suitcase full of papers. It was a 100 mile drive to the south side of Cleveland, but then they couldn't say they didn't receive the fax or they lost the paperwork. I think it helps when they can put a human face on what they're doing.
 

Cat Damiano

Mortgage Wars
Sep 10, 2007
10,541
39
48
Colorado
www.loansafe.org
My experience with the executive team wasn't great. When I e-mailed Jamie Dimon, I got a very quick phone call from a lady on the exec team. She made it sound like she would personally make sure everything worked out. She assigned me to a member of the team who then disappeared before I could contact him, as I was reassigned to another. They sent me a letter saying my file would be escalated. I thought that would be a good thing, but they escalated it to a quicker denial. Overall, I've been assigned to 5 members of the exec team, none of which have actually helped at all. Seems to me, the best results come when you walk into the Home Modification Center with a suitcase full of papers. It was a 100 mile drive to the south side of Cleveland, but then they couldn't say they didn't receive the fax or they lost the paperwork. I think it helps when they can put a human face on what they're doing.
I agree, Jerry, it is definitely worth the drive to not have to deal with the disappearing docs act. I had a two hour ride to my nearest one, the only one in the state, lol. Have you received the modification?