Chase Hello


LoanSafe Member
Aug 11, 2016
We have a sold out HELOC with Chase, part of which was used to pay off an original mortgage for pmi. We have been paying for many years and now won't be able to afford the higher payments. They offered to settle with us in the past, when we were still paying, but we didn't have the money. We can settle with them now, but had to stop paying, to get any response. Now they offered a trial payment plan, which may not include a balance modification. We just want to settle and be done with it. We are in AZ. Should we accept the TPP and see if their modification will reduce balance, or not respond at all?

Moe Bedard

Call 1-800-779-4547
Staff member
Loan Safe Mortgage
Aug 10, 2007
Southern California
They will most likely not reduce the balance with a modification. If you were to ask to settle, then they would know why you purposely defaulted which you do not want. You want them to think you just cannot pay. The best bet is to probably just ignore them until they come back wanting to settle, but that is not a guarantee.