NACA
NACA, Neighborhood Assistance Corporation of America is the most widely used non-profit by members of LoanSafe.org who are seeking a loan modification.
We have been noticing more dissatisfied members with NACA as of late and they inform us that they are committed to helping homeowners. They have a huge demand for their services and they need your help in identifying problems and issues.
If you are unsatisfied with them or their staff or they are not returning calls or emails in an expedient manner, please call their Membership Services Center at 1-888-302-NACA (1-888-302-6222).
To file an online complaint: NACA Member Online Feedback
NACA is one of the nation’s largest non-profit’s with 31 offices throughout the country. Led by Bruce Marks, CEO, they continue to grow and help thousands of homeowners.
They are a very effective organization in helping struggling homeowners obtain loan modifications and have made a huge impact in this mortgage crisis.
The NACA programs continue to provide real solutions for homeowners by having special “loan restructure” agreements in place with many of the top mortgage servicing companies. From what their website says, ” If they are unable to come to an agreement with your mortgage servicer, then they are given the opportunity to go directly to the investor who holds the loan.
This organization only works with homeowners on their primary residences. If you have a second home or multiple properties, then they can’t help you with those loan modifications.
You will need to attend a workshop that will outline the loan modification process and give you an the knowledge you need in order to achieve an affordable home loan through NACA. If you do not live in s state where there is a local office, please don’t worry because you can submit your information online. More on that later.
After you attend one of their workshops, you will then schedule and an appointment with a housing counselor either by phone or in person. Please note that you will have to provide all of your required documentation to your counselor for your file to be submitted to your mortgage servicer.
You will need to have ready certain documents in order to apply with NACA and you can also do this online or fax to make things easy.
You will need the following:
a) Income verification for most recent available 30 days. For self-employed, six months of income verification.
b) Monthly Mortgage Statement (most recent available)
c) Tax Returns Authorization (Form 4506T). (Click here to print)
The following documents would be helpful in further assisting you. You should submit them if possible
a) Property Tax Bill (most recent available)
b) Homeowners Insurance Bill (most recent available)
The most effective and fastest way to assist you is to submit the documents into your electronic file by any of the following three options:
a) Personalized fax cover sheet that has your Member ID and faxing to
1-877-Fax-NACA (1-877-329-6222) (Click here to get the fax cover sheet);
b) Personalized email;
c) Your computer (Click here to upload documents).
Once you have these documents, go online and visit this link:
https://www.naca.com/refinance/refinanceMemberInformation.jsp
Here you will go through a ten step process to become a member.
Contact Numbers:
If you have any questions or concerns you need to contact them at 1-888-404-6222
Call, Toll-free 1-888-302-NACA Or, write
NACA Home Save
3607 Washington Street
Jamaica Plain MA 02130
Email address: homesave@naca.com
Membership Services Center at 1-888-302-NACA 1-888-302-6222
Website Links:
HomeSave Program – https://www.naca.com/program/homesaveProgram.jsp?language=null
To see if NACA is in your state or county, click here.
https://www.naca.com/offices/serviceArea.jsp?menu=ab