I started my modification in 04-2012 with WELLS FARGO. I received a letter on 06-25-12 that stated, I no longer wanted to continue with modification. I called my HPS, no answer left message. The next day I received another letter which, that I was denied no reason specified on letter received. However I called my HPS and I asked her about both letter. She stated the the first one was a mistake but, I was denied do to surplus income. One of the paystubs I submitted to them had more income because, I had worked 3 hrs over time and they based my gross income with that one. Also on my hardship letter I stated that, since the father of my children had moved out of the house, my family had been helping me out. I was never asked how much I was been helping with. She stated that I could request a review which, I immediatly did. I faxed over current paystubs and another hardship letter. I waited couple of days, and called to inquire if my fax was received. I spoke with customer srvs rep. she informed me that my fax was received, and that she would send an email to my HPS to review my documents. She stated that I would get a call if anything else was needed from me. I called several times after that to speak with HPS, left her many messages. Never received call back. I called again did not leave a message for my HPS, instead I spoke wtih customer srvs rep. She asked me if I had requested to cancel my request, I could not believe was she was asking me. I replied to her that I had never requested to cancel anything. She stated that it must be a misunderstanding. She also informed that a mod takes 6 steps and I was on the 2nd step. I explained to her that I have never been able to speak with my HPS, that I had left her about 10 messages and never received a call back. She said she would email the supervisor about my complaint. Well, that did not work still no call. I called again yesterday 07-31-12, of course voice mail. did not leave her a message. I spoke with CSR and asked to speak with my HPS supervisor. Finally was able to speak with CSR supervisor, I told her my story. OMG unbelievable, she asked If I had requested to cancel my request because, this is the reason my case was on hold. She transfered me to a HPS, Hillary very nice. She told me what docs I needed to fax, She gave me my HPS direct number. She said my case should be process quickly, since it was put aside due to misunderstanding. She also asked me to call my HPS tomorrow to inquire about my fax. I called this morning Wednesday 08-01-12 to her direct number and guess what not answer. I spoke another HPS who infomed my that my fax was received and, she would email my HPS to left her know my docs where received. And should get my case ready for review by under writing dept. I should hear from them in about 10 days. I dont know what or who to believe anymore. I also sent a email to Jennifer Boothe from the OOP on 07-26-12, have not heard from her either.