What should be my first step to start a loan mod with ASC- should I just call the customer service #...should I ask to speak to loss mitigation or the ART dept? I'm not sure who the investor is and if they participate in HAMP, but I will ask and if they say no to HAMP I will request an inhouse mod. Do I need to ask for a mod package to be sent or do I have to send a hardship letter and get a negotiator first? Thanks!







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