We were on a three month Hamp trial, started in June, comepleted the payments as scheduled. Around August 10 received letter from ASC Wells said we were were denied HAMP because all documentation wasn't received in time. called them for specifics was told they didn't receive our 2009 tax return in time frame required, we had an extention and didn't even file until september 2. I was told the negotiator said not to re-consider us for Hamp in the notes.? they never requested the 2009 return during the trial period.
Our HUD counselor called them for us Thursday they were refusing to acknowledge they made an mistake for disqualifying us for not submitting our 2009 return in time, and just said they would refer it to the attorney. We are at wits end, now realize I should have been more proactive but only found this forum yesterday. How do we get this trustee sale date postponed, counselor doesn't believe they followed guidelines,but she says they wouldn't budge, telling her, they had all the documentation referred it to the attorney who is the one authorized to postpone the sale? are they lying to us? Is there any thing we can do? thanks to all, nice to know were not alone.