Our Wells Fargo epic saga

[podge8]

First of all, thank you to everyone on this forum for all of the valuable information we have received in regards to a loan modification we have been trying to get from Wells Fargo since March. Our household income fell dramatically when my husband lost his job last year. He has since found work, but at a third of his old salary. We sent in everything requested of us to Wells Fargo. We were told for months that we were approved for a modification and our paperwork would be on the way. But in August, after having sent out new paperwork for HAMP (which we had thought we were being considered for all along, but weren't) we were denied because it was not in the investor's guidelines. Whatever that means. Then we find out that $95 has been charged to our account for an appraisal, even after we'd been denied a modification!

I then found this site, and e-mailed the Executive Offices in Des Moines. (I will post the letter we sent after this post, as it really got the attention of the executives!) We were assigned an Executive Mortgage Specialist, and then we also got a call from our assigned negotiator himself! From what I've read here, WF never lets you talk to the negotiator! He told us that an executive had personally asked him to take care of our case. We then find out that the numbers used to deny us were way off. They said we had a $2500 deficit every month! Ridiculous! We get a copy of the financials they used for us. $171/month in child care and alimony? We don't have kids. $375/month for dry cleaning? My parents own three dry cleaners. I NEVER have to pay for dry cleaning. They basically pulled numbers from thin air and made them up! The negotiator told us that working with him, there would be no more mistakes.

Within two weeks, he had told us we were approved for a modification, lowering our interest rate 1% for five years, and that is all they could do. We would also have to do a three month trial. He said the trial was required by our investor, which is a lie because WF has wide latitude in modifying loans, according to the pooling and servicing agreement that governs our loan. We get the agreement to sign, and it is a mess! The dates are backwards (saying we have 0 payments due from Nov. 2009 to Oct. 2009), saying we are delinquent even though we are not (it was a struggle, but we are current), and stating that after a successful trial, we would be "considered" for a modification. This we cannot accept. We cannot accept getting our credit ruined only to be "considered" for a modification and then denied, like I've read happened to so many here.

I'll also post the letter I drafted in response to the forbearance agreement. I'd like to get people's feedback. I kind of feel we have nothing left to lose! We're done with this greedy company!

So in closing, some tips on getting Wells Fargo's attention:

1. Complain to everyone that will listen. Not just the WF executive team and everyone's name you can find there, but your congressperson, senators, the President, the state attorney general, the Federal Trade Commission, the Treasury Department, and the Office of the Comptroller of the Currency. The OCC has an online form to fill out! The more of us that do the better to get the feds attention. Also, I made sure in our complaint letter that I cc'd all of the federal agencies and elected officials, and also every TV news station and newspaper in the Bay Area. I think they really don't want any more negative publicity.

2. Make sure the financial numbers they have for you are correct. If not, complain (see above).

3. Be persistent. Call as often as you can. Make sure the person on the phone makes notes in your file that you called. The squeaky wheel gets the grease. If nothing happens, complain (see above).

4. Keep reading the loansafe forums and get yourself educated to defeat these bastards!

5. Find out who owns your loan. From the forum I found the mortgage backed securities trust our loan was a part of and read the pooling and servicing agreement saying how WF can modify loans.

Thanks again to everyone that helped, and I'll keep you updated on our progress!

In solidarity,
Roger

[podge8]

Here is the complaint letter that I sent to the executive office, and also to the elected officials, government agencies, media, etc. I think that's what got their attention.


Dear Wells Fargo Home Mortgage:

We bought our first home back in September 2006 with a loan from Wells Fargo (loan # XXXXXXXX), after putting 20% down. We were actually offered a much higher loan but refused. We did not want to buy more than we could afford. In 2008, because of the economic catastrophe, our household income dropped dramatically. After hearing about the Making Home Affordable program through the federal government, we called you and asked for a loan modification. We faxed in the required documents on April 7, 2009, assuming you were considering us for the Home Affordable Modification Program (HAMP), or “ the Obama Plan,” as the Wells Fargo employees we spoke to referred to it. For months they told us we were being considered for HAMP. We stayed current on our mortgage, at the expense of other bills, because your employees told us we needed to stay current to be considered.

We called in religiously every week (at 866-662-4866) and checked on the progress of our modification. In May, we were told we were approved for a modification and that we should be expecting the paperwork in the next 30 days. We felt such relief that our bank was willing to help out our struggling family. So we waited, still calling in every week, still being told that we were approved for a modification and that the paperwork was coming. In June, the story changed. We were told we were not approved for a modification but that the bank had to speak with the owner of our loan to get one approved. Every day we did not get a modification meant we sunk deeper into debt. We incurred $20,000 in credit card debt to keep current on our mortgage, again because we were told staying current would help our chances for a modification. Now we believe that this is not true, since homeowners with delinquent accounts are getting help faster than we are. If being delinquent is what it takes to get help, we will do so. Please let us know.

In late July, we received a huge packet of papers from WFHM. We were so excited because we thought our modification paperwork had finally come through, and that our long nightmare would be over. Unfortunately, it was a packet asking for documents related to HAMP. Remember, we were told that we were being considered for HAMP back in April. We called and were told we were not being considered for HAMP and in order to apply, we had to turn in more paperwork. Crestfallen and very angry, we complied immediately. On August 7, we called as usual to inquire about our modification. We were told we were denied. The only reason we were given is that it was “outside of your investor guidelines.” We had no idea what this meant. Neither did the Wells Fargo employee. We were told we were denied for any sort of modification, even HAMP. We asked if our HAMP paperwork was received, and were told it was received on August 6. How did you have the time to look through over 80 pages of paperwork in less than a day? You denied us for HAMP while never having looked through our paperwork.

A month later, we receive a call from WFHM about our payment being a few days late. As being denied for a modification being the reason for our inability to pay exactly on time, you should have understood. During the call, we were told there was an additional $95 charge to the account from July 31. We have never heard of this and never received a bill for it, so after some investigation and the operator finds out it is for a home appraisal from our modification application. It is now “delinquent.” How can we be expected to pay a charge for a modification we were denied? We cannot afford to pay the mortgage and asked for help, and our bank wants us to pay more? We also thought that through HAMP, charges were illegal. We demand that this charge be removed immediately.

We were, and still are, outraged. We are outraged that you lied to us, giving us false hope, and then denied us after doing everything correctly and being responsible homeowners. We are outraged that you strung us along for four months when we could have looked into other options. We are outraged you charged for a modification we were denied, when you knew full well we could not afford it. We are outraged that Wells Fargo received $25 billion from the government and executives live in foreclosed mansions, when responsible families like us cannot receive help and only 11% have received a modification.

We were “invited” to reapply for a modification if our circumstances have changed. They have, and we will. You will be hearing from an attorney on our behalf. However, we cannot go through this process much longer. If we do not receive a modification on our second try, we will sever our relationship with Wells Fargo in every way possible. We had been extremely happy with Wells Fargo up until this process (having been customers for over 20 years), and would be happy to regain our faith in the company again. We hope we can obtain a modification that is beneficial for all parties involved. If not, Wells Fargo will not only lose our faith and our business (including the mortgage) but the business of our family and friends as well.

Regards,


Brandon and Roger

Cc: Representative Jerry McNerney
Senator Barbara Boxer
Senator Dianne Feinstein
President Barack Obama
California Attorney General Jerry Brown
Federal Trade Commission
US Department of the Treasury
Office of the Comptroller of the Currency

KGO-TV
KRON-TV
KPIX-TV
KNTV-TV
KTVU-TV
KBWB-TV
KBHK-TV
San Francisco Chronicle
Oakland Tribune
San Jose Mercury News

[podge8]

Here is the letter we sent to have that $95 charge for an appraisal removed. I really believe this whole modification thing is a farce. It's all a plan to charge fees to people who cannot afford them!


Wells Fargo Home Mortgage
P. O. Box 10335
Des Moines, IA 50306-0335
Fax (866) 278-1179

Dear Wells Fargo Home Mortgage:

From March to August 2009, we applied, and were denied, for a loan modification through the Home Affordable Modification Program (HAMP). A few weeks ago, we were informed on our mortgage statement (loan #XXXXXXX) that there was a “delinquent” charge of $95.00 on our account. We had never received a bill for this charge. After a call to WFHM, we were informed that the charge was for a BPO appraisal in connection to our denied modification application. We demand that this charge be removed from our account immediately because it is illegal. If this office does not have the authority to do so, please refer us to someone who does and please forward this letter.

We will not relist the countless problems we encountered during your loan modification process but suffice it to say that we were given misinformation and denied based on erroneous information. We applied for a modification because of a sharp drop in income. But to deny us and then charge us fees for applying is not only illegal, but unethical. Wells Fargo needs to comply with the Department of the Treasury's HAMP guidelines dated March 4, 2009, to which Wells Fargo agreed to, stating "There are no modification fees or charges borne by the borrower. Modification fees and charges to the servicer will be reimbursable by the investor. These include notary fees, property valuation and other required fees." Our attorney and the offices of our elected officials, Congressman Jerry McNerney, Senator Barbara Boxer, and Senator Dianne Feinstein agree that the fee is illegal and should be removed.

The Office of the Comptroller of the Currency, Department of the Treasury, has assigned a case number for our complaint concerning the fee and about Wells Fargo's handling of our first modification application in general. The case number is 00978206. You should be hearing from them shortly. We would be happy to withdraw our complaints once the fee is removed, no further fees from our modification application are added, and our concerns about the modification process have been addressed. We have also lodged complaints with Congressman McNerney, Senators Boxer and Feinstein, the Federal Grade Commission, and the California Attorney General’s Office.

We have also sent letters to the Executive Office regarding our concerns, where Asmir Mujdzic, Steve Sidman, and Mike Petrusek are also looking into the fee and working to remove it. They are also working on a second modification application for us and we hope everything will be resolved soon. Please let us know that you have received our letter and have removed the charge. You can reach us at the address and phone number at the top of the letter. Thank you for your attention to this matter.

Regards,


Brandon and Roger

Cc: XXXX, Attorney, Housing and Economic Rights Advocates
Representative Jerry McNerney
Senator Barbara Boxer
Senator Dianne Feinstein
President Barack Obama
California Attorney General Jerry Brown
Federal Trade Commission
US Department of the Treasury
Office of the Comptroller of the Currency
KGO-TV
KRON-TV
KPIX-TV
KNTV-TV
KTVU-TV
KBWB-TV
KBHK-TV
San Francisco Chronicle
Oakland Tribune
San Jose Mercury News

[podge8]

Finally, the draft of the letter to send in response to the forbearance agreement, or three month trial. What do you guys think? Too harsh? Not harsh enough? We are so angry and frustrated, but also want to come across as rational and at least a little thankful that the executive office has worked on our case. We don't want them to dismiss us entirely, but we are also sick of the runaround. I wanted the letter to be polite, but also firm enough to show how angry we are. And we're serious about going to San Francisco and Des Moines to demand to plead our case personally, reporters in tow! (for some reason our original complaint letter didn't post right away, it has to wait for a moderator's approval)


Dear Mr. Petrusek, Mr. Sidman, and Mr. Mujdzic,

We want to thank you for working on our application for a loan modification and for getting back to us in a timely manner. We apologize in advance if the tone of our correspondence becomes increasingly angry. However, we cannot hide the fact that we are extremely angry and frustrated over Wells Fargo's seemingly endless, chaotic, and deceptive loan modification process.

We received the forbearance agreement a few days ago, outlining a 3 month "trial" at lower payments. It is unacceptable to us for the following reasons:
1. It requires us to admit to being in default on the loan, which we are not, nor have we ever been. We do not see the reason for a trial when we have stayed current on the mortgage. Mr. Petrusek mentioned a trial as a requirement of the investors; however, upon reading the Pooling and Servicing Agreement for the Wells Fargo Mortgage Backed Securities Trust 2006-18, of which our mortgage is a part, no such requirement is found. "The Servicer [Wells Fargo] may exercise its discretion to enter into forbearance agreements with borrowers for specified time periods." In fact, Wells Fargo, as both the Servicer and Master Servicer, has wide latitude to modify loans within the trust WITHOUT approval from the investors. "Each Servicer [Wells Fargo] may also, with the consent of the Master Servicer [Wells Fargo], modify the payment terms of Mortgage Loans." (emphasis added) If there have been amendments to the agreement, please forward them to us and to our attorney for review. However, as no amendments to the agreement have been filed with the SEC, the original agreement should still be in force.
2. We would be subject to being reported as delinquent on our credit report, thereby drastically reducing our credit scores, which we have worked so hard to keep very high. We were told by Wells Fargo to keep current, and did so at the expense of other bills. We cannot accept being reported as delinquent if we are paying, on time, the amount expected of us during a forbearance.
3. At the end of a successful trial, the agreement states that we will then be "considered" for a modification. What about the last seven months? Wasn't Wells Fargo "considering" us for a modification all this time? There is also no mention of the modification that we would receive, which Mr. Petrusek told Brandon of last week (1% reduction in interest rate for five years).
4. If a modification is denied (which seems to happen 75% of the time, even upon successful completion of a trial), Wells Fargo can then add back all of the unpaid interest and late fees to our account, even though we would have paid what the bank asked us to and no less.

We do not see the point of entering into a forbearance agreement, having our credit suffer, being denied a modification, then having late fees and unpaid interest add up on our account. We will not enter into any agreement that does any of those things.

For us to continue to pay Wells Fargo on time (as our hardship letter and financial worksheets show, we cannot continue with the current payment for much longer) and to remain loyal customers of Wells Fargo, we would need the following:
1. To be considered for HAMP. We qualify for HAMP, and the only question is the NPV test. Did Wells Fargo run our numbers through the HAMP NPV test? If so, what were the results? What current home value was used? (The most recent sales of the exact model of home we have are $20,000 less than what we owe.)
2. No fees for BPO/appraisal, or anything else related to modification are added to our account.
3. We are not considered delinquent and no late fees added, and as such, not reported to credit agencies except as being on time with payment, as long as we keep up with the new payment as expected of us.
4. Simply to be given the modification presented to us last week by Mr. Petrusek.

Both of our families have been loyal customers of Wells Fargo for decades. Our checking accounts and our mortgage are with Wells Fargo. Brandon's parents have over $250,000 of investments in Wells Fargo. Roger's parents own small businesses with assets and yearly revenue over $1,000,000 and most of that goes through Wells Fargo. Our families have supported us throughout our hardship but they cannot help financially anymore, as the economy has hurt everyone. They have also kept up with our ordeal with Wells Fargo and are as angry and frustrated as we are. And they will continue to support us, even if it means severing all ties with Wells Fargo and closing their Wells Fargo accounts. We realize that it isn't a part of the NPV test, but anyone can see that giving us the loan modification we have been promised countless times over the past seven months would be beneficial for all parties involved.

It seems to us that Wells Fargo is unwilling to make modifications for thousands of struggling families, while using the process to make as much money in fees as possible from families who can ill afford them. From reading many websites, it's clear to see that Wells Fargo has the reputation for being the most difficult bank to work with and for being unwilling to modify loans for struggling families. The negative publicity from having modified so few qualifying loans must be having an impact. Living near San Francisco, we would even be willing to go to Wells Fargo corporate headquarters to plead our case in person, if that is what it will take. We have accumulated many airline miles and could use them to fly to Des Moines, Iowa, and plead our case directly with Wells Fargo Home Mortgage executives as well. There are many reporters and film crews willing to follow our story. We hope that Wells Fargo will come through in the end to show that they care about customers, and not just the bottom line.

Thank you again for your consideration.

Regards,
Roger and Brandon

Cc: XXXXXX, Attorney, Housing and Economic Rights Advocates

Representative Jerry McNerney

Senator Barbara Boxer

Senator Dianne Feinstein

President Barack Obama

California Attorney General Jerry Brown

Federal Trade Commission

US Department of the Treasury

Office of the Comptroller of the Currency

KGO-TV

KRON-TV

KPIX-TV

KNTV-TV

KTVU-TV

KBWB-TV

KBHK-TV

San Francisco Chronicle

Oakland Tribune

San Jose Mercury News

[Mandy]

Good job!!!! No, you are not being harsh, you are being realistic!!!! You are trying to save your home.....

I applied for a modification and after 10 months, I got one that will put me on a defict for almost 700 a month.... Then they call that a modification? Then on Saturday, I got a letter in which they tell me that this is all they have to offer that if I don't agree with those terms, then I can apply for a short sale or deed in something. Today, I called a Mr. McKnight a loss mitigation supervisor, if I don't hear from soon, I am going to send an email too. It is funny, how they pay attention to the emails, ha. Any suggestions? I mean, my husband is running out of unemploymnet benefits and I will be getting a pay decrease......

[grullagirl]

I think it would be very helpful for you to chronicle the responses you get to the letters, especially the first, and post here. They are great letters by the way and I think you will get someone's attention. If you don't, I think there is really something afoul.
I will be following this thread to see what transpires.

[coastalstorm]

Great letter Podge8, how were you able to identify your WFMBS loan pool 'Trust 2006-18'? My loan is a WFMBS as well and I have not been able to locate the specific pool. I tried secinfo.com but could not find my loan #.

[cleach]

Way to go, Roger! I love your persistence.

Good luck!

[mimirayo]

Coastal

You need to find the Edgar filing. That filing will contain each of the loans. Their numbers, their FICO, interest rate etc.

If you want to see what modifications have been done in your series, sign up for ctslink.com. This is Wells investment site. You cn check monthly on any series. It will include bankruptcies, foreclosure, and modifications. Some people have been able to use this information to refute Wells saying an investor will "not agree to *% interest". When you go on and see they did they are more willing to deal

[mimirayo]

I forgot, you need to have the investor name like Nomura home Equity trust loan series *******

[Believe]

Podge, all letters are excellent, in my opinion. If you're interested, here is a list of media outlets in the greater Des Moines area:

www.desmoinesregister.com
www.kcci.com
www.whotv.com
www.woi-tv.com
www.kdsm17.com

[coastalstorm]

mimirayo, thanks for your response. I signed up for Ctslink a few months ago and it is a great resource for tracking modifications. However, I have not been able to locate the Edgar filing for my loan via secinfo.com. Wells Fargo will not tell me who my investor is, only that it is a small group of investors, not a Fannie or Freddie.

Do you have any suggestions? Any assistance would be greatly appreciated!

My loan info:

10/1 IO
Morgagee: MERS
Settlement Date: 6/29/06
Disbursement Date: 7/5/06
First Payment Due: 8/1/06

[podge8]

Thanks for the replies, everyone! I wanted to post the letters because everyone has been so helpful here, I just thought I'd post what I've done so it might help others to fight againts the BS that Wells keeps spewing all over the place.

As for our MBS trust, I couldn't find it on CTSlink originally, so I googled Wells Fargo and our loan number together, and it took me to a document of the trust (on secinfo.com) that listed all of the loans that were put into that trust. It was Wells Fargo Mortgage Backed Securites Trust 2006-18 and then I went back to CTSlink and Edgar to find all of the relevant info for that trust. I hope that helps! If it doesn't you can always try and go through the trusts on CTSlink and go to the year your loan originated. Look through the documents (there are a lot!) and just do a search for your loan number by using ctrl+f on your browser.

We sent in the letter rejecting the forbearance last night, so we'll see what happens. I'll keep you all updated. Wells Fargo NEVER replies by e-mail, so there is no written record of their correspondence. They do record all the conversations, though, so you have to be careful with what you say as well. They tried to get us to verbally agree to the forbearance over the phone, but because of this forum, we were smart and waited until the paperwork came. Thank goodness we did! NEVER trust anything they say until you get it in writing!

[mimirayo]

when you find your series an ctslink what company is it? If you give me the information you have maybe I can find it. Although I thought there was a tab at the top once you get into the reports that is labeled something like "other filings"

[ultimate4799]

Coastal

You need to find the Edgar filing. That filing will contain each of the loans. Their numbers, their FICO, interest rate etc.

If you want to see what modifications have been done in your series, sign up for ctslink.com. This is Wells investment site. You cn check monthly on any series. It will include bankruptcies, foreclosure, and modifications. Some people have been able to use this information to refute Wells saying an investor will "not agree to *% interest". When you go on and see they did they are more willing to deal

Hey Mimirayo, do u need your real name/address/etc to be able to sign up at ctslink? Just wondering

[mimirayo]

Don't think so. They don't reject based on information you provide. I think they keep on file file mailings etc.

[podge8]

I just wanted to update everyone on our case. I sent in the letter rejecting the forbearance, which doesn't seem to have gone through their thick heads since they still say our account is in forbearance. Our attorney spoke to WF yesterday and they don't seem to be budging from this trial forbearance thing which they attribute as a requirement of the investors. I know that's total BS because I've read the pooling and servicing agreement. We can't see ruining our credit for such a measly "modification" (1% reduction in interest for five years, while adding unpaid interest and fees to the principal, making us even more upside down!) We are so frustrated and just sick of dealing with them. We will try and get them to agree not to report us as late to the credit bureaus, then we would do the trial. If not, we will bombard them with bad PR faster than you can say "Wells Fargo screwed me over!" I'm going to e-mail the executives asking for a meeting. Also, I have a reporter friend who can leave messages for them asking about our case. They won't answer, but at least they will know we have the media on our side. Hopefully they'll realize that the bad PR is going to lose them much more money than modifying our loan. Anyone in the Bay Area willing to rally at WF headquarters in San Francisco? Or any Iowa people for WFHM headquarters in Des Moines?

[podge8]

So I sent in another complaint letter about this whole trial forbearance thing into the Executive Offices (they must HATE me! ) and we got a call from a fourth person who is now looking into our case. He said that he put a notation in our file not to report anything to credit agencies (negative or positive) and we will get written confirmation of that when the mod paperwork gets to us. Does anyone know how this affects our credit? If NOTHING is reported? I know that ideally, reports of paid in full and current would be best, but nothing reported should be better than a report of a partial payment per agreement, right? Let me know if you have insight into this.

He also said that WF has submitted a proposal for our modification WITHOUT the trial forbearance to the investors and we should hear within a week. I still don't believe that one is required, and he went on some spiel about how the loan trusts had sub-agreements in them limiting what they can do, but I haven't seen it! But we just want to be over with all of this, and if our credit isn't affected, we'll do the trial, and then they better give us the mod (1% decrease in interest rate for five years...****s, but we really don't want to drag this on any longer, it's killing us!) or they will hear it from me all over again!

Oh, and I just heard from the executive office that they will be waiving the $95 fee they charged us for the appraisal on the denied mod request. Only after I kept sending in letters, faxes, and e-mails for the past month!

So the moral of the story is, KEEP COMPLAINING! The squeaky wheel gets the grease. E-mail the executives. Here is the list I have been using. I really don't care who they are, but a lot of them are executives at Wells Fargo Bank or Wells Fargo Home Mortgage. But if I found an e-mail address, I sent my complaints in to every one I had!

So we are waiting again, but it's been going much faster with the executive office.

Here are the e-mails:
cara.k.heiden@wellsfargo.com; mike.heid@wellsfargo.com; jerald.banwart@wellsfargo.com; mary.coffin@wellsfargo.com; sharon.cecil@wellsfargo.com; debra.walsh@wellsfargo.com; todd.m.boothroyd@wellsfargo.com; almedina.delic@wellsfargo.com; branden.townsend@wellsfargo.com; sanja.wichmann@wellsfargo.com; kimber.dehning@wellsfargo.com; matthew.heil@wellsfargo.com; BoardCommunications@wellsfargo.com; John.G.Stumpf@wellsfargo.com; Howard.I.Atkins@wellsfargo.com; James.M.Strother@wellsfargo.com; Richard.D.Levy@wellsfargo.com; Mark.C.Oman@wellsfargo.com; David.A.Hoyt@wellsfargo.com; afsheen.alam@wellsfargo.com; Nicole.y.brown@wellsfargo.com; Serena.c.arms@wellsfargo.com

[mimirayo]

Good for you! One of them will get in touch with you. When you do get in touch email a confirmation of your conversation to everyone on the list too. (This makes it much easier to have a paper trail) Explain your understanding and give them the oppurtunity to dispute anything that they feel you misunderstood.

You will probably be told not to email more than one person as it creates a backlog and is too time consuming....don't believe it send the copies anyway

[yomann]

............Here are the e-mails:
cara.k.heiden@wellsfargo.com; mike.heid@wellsfargo.com; jerald.banwart@wellsfargo.com; mary.coffin@wellsfargo.com; sharon.cecil@wellsfargo.com; debra.walsh@wellsfargo.com; todd.m.boothroyd@wellsfargo.com; almedina.delic@wellsfargo.com; branden.townsend@wellsfargo.com; sanja.wichmann@wellsfargo.com; kimber.dehning@wellsfargo.com; matthew.heil@wellsfargo.com; BoardCommunications@wellsfargo.com; John.G.Stumpf@wellsfargo.com; Howard.I.Atkins@wellsfargo.com; James.M.Strother@wellsfargo.com; Richard.D.Levy@wellsfargo.com; Mark.C.Oman@wellsfargo.com; David.A.Hoyt@wellsfargo.com; afsheen.alam@wellsfargo.com; Nicole.y.brown@wellsfargo.com; Serena.c.arms@wellsfargo.com

Excellent work !
As you work thru the process, could you repost the email list above with a responsibility associated with each individual.
That would be awesome ........ !

[podge8]

Well, got a call from the executive offices today (Office of the President, is that different?) and he says the mod went through without the trail. I'll see it when I get it in writing, though, which should be coming in a few days. We won't be reported any differently to credit agencies, which is to say that as long as we pay on time, we'll be reported as current. Also, nothing added to principal, and our new payment should go into effect December 1st. So it looks like after 8 months, it's nearly over! Sheesh! Thanks for all of your help, guys! I could not have done it without all of your help and advice on this forum!

As far as the e-mail addresses go, here is what I have on some of them (the others I have no idea what they do, but if I got an e-mail address, I sent everything to them as well!):

cara.k.heiden@wellsfargo.com; CEO, Co-President WFHM
mike.heid@wellsfargo.com; Co-President WFHM
jerald.banwart@wellsfargo.com; SVP WFHM
mary.coffin@wellsfargo.com; VP WFHM
sharon.cecil@wellsfargo.com; Assistant to Mary Coffin
debra.walsh@wellsfargo.com;
todd.m.boothroyd@wellsfargo.com; General Counsel WFHM
almedina.delic@wellsfargo.com;
branden.townsend@wellsfargo.com;
sanja.wichmann@wellsfargo.com;
kimber.dehning@wellsfargo.com;
matthew.heil@wellsfargo.com;
BoardCommunications@wellsfargo.com; Board of Directors, Wells Fargo
John.G.Stumpf@wellsfargo.com; CEO, Wells Fargo
Howard.I.Atkins@wellsfargo.com; CFO, Wells Fargo
James.M.Strother@wellsfargo.com; EVP and General Counsel, Wells Fargo
Richard.D.Levy@wellsfargo.com; EVP and Controller, Wells Fargo
Mark.C.Oman@wellsfargo.com; EVP, Wells Fargo
David.A.Hoyt@wellsfargo.com; EVP, Wells Fargo
afsheen.alam@wellsfargo.com;
Nicole.y.brown@wellsfargo.com;
Serena.c.arms@wellsfargo.com;

[Sunbeam]

Fabulous job! Your tenacity has paid off! Let us know when you get those final documents!

[we're_still_reviewing]

podge,

Thank you so much for the information that you have posted. It will be very valuable to all of us who are battling WF.

[we're_still_reviewing]

Okay,

I registered at CTSLink...now what.

Our investor is Freddie Mac. How do I find out how many modifications have been done. It looks all Greek to me, lol.

Thank you to anyone who can offer step by step instructions .

[we're_still_reviewing]

Hey Mimirayo, do u need your real name/address/etc to be able to sign up at ctslink? Just wondering

Yes, you do. I just did and it clearly states before you click on agree that you need to provide accurate information. It cites some law and other scary stuff. HTH

[Jakeman]

Podge8,

What ever happened with your modifiction papers...did you ever receive them and were they what you thought they would be?

[podge8]

Almost two weeks later and we're still waiting for the paperwork! I've left a message for Wells so we'll see what happens. We were supposed to get the reduced payment starting December 1st, but I don't see that happening now.

[Jakeman]

That is ridiculous. Even if it truly takes them this amount of time to process this, at least tell you that so you are not left wondering.

I have officially completed my 2nd full circle. I've been dealing withthis since March and after months of hassling them, they offered me the traditional forbearance which I said no for reasons we are all aware.

Well, I've been dealing with the "specialist" on my account for two months. I beleive they are there to simply appease you and eventually wear you down. Anyway, back and forth for two months with her, the negotiator whatever hell that means an the infamous investor. After talking through HAMP and everything...and them leading me to belive it will happen...BAM...I get another round of traditional forbearance. What a joke these people are. They should all go to prison for this deceptive crap.

What specifically was your offer again?

[podge8]

Finally, we got the paperwork over Thanksgiving weekend (when we were away, of course!) and sent the signed paperwork in a week later. It was a little sketchy, like saying we were responsible for all of the fees associated with the modification, but we just want to be done with it. Our attorney was satisfied that a written assurance of no fees would suffice, so we went with it not wanting it to drag on more than it already has (eight months!). So the paperwork is in, but I've heard that it takes 1-2 more months before any of this is reflected in our account. They let us skip the December 1 payment, which we still haven't paid, but we are still showing as delinquent. I don't know if we should go ahead and pay or not, because I have a feeling they are going to mess it up either way. If we pay, the payment might be applied incorrectly once the mod goes through. If we don't pay, I don't know if we'd be given back the late fee that kicks in on the 16th if it takes them longer than that to modify our account.

So here's our final mod (our attorney called it "modest," I have other choice words for it, but it's better than nothing, and we just want it over!):
1% reduction in interest rate for 5 years, from 6.375% to 5.375%. (I know, market rates are lower, but no bank would let us refinance with no equity!) After 5 years, original loan terms resume. December 2009 payment is added to principal, interest free, coming due at the end of the loan. This saves us $399 a month, so basically $25,000. Not a magic bullet, but gives us more breathing room. I finally see the light at the end of the tunnel! But it ain't over until we see the new payment relfected on our account. I will post again when that happens. Hopefully no more drama will ensue in the meantime!

[Jakeman]

Thanks for the update. Boy, they really didn't make much of an effort to really help a lot huh? But as you say, it's better than nothing. It's insane that they make it this much of an ordeal and this involved for something as simple as a 1% reduction for 5 years. What a bunch of pricks. I've been at this for 8 months and have recently received my 3rd letter of denial. Wells Fargo is desperately hiding behind the infamous "investor" behind the curtain...balming everything on them which is crap. I will be sending another email to the Excecutives at Wells to see if that helps spark something.

Any other suggestions that you may have would be appreciated. I have been using pieces of your various emails, etc. so thanks for posting. Wells is bascially telling me that a change in rate 9 months from now (when my loan converts) does NOT prove imminent default. Even though I show that the MINIMIUM that my payment will go up is $655...I have a surplus of $200...I'm not mathimatician, but that seems like it will be an issue to me.

[seadoo44]

This thread has been very helpful. My Wells story is I have just completed my 3rd trial payment under the HAMP plan. I have made all my payments on time as asked by Wells, problem is Wells has reported me late to all the credit bureaus for all 3 months, thus trashing my credit score. My wife and I discovered this last week and have since hired a lawyer. does anyone on here know of email address to any local media outlets in the Philadelphia area? I want to get our story out and embarass these bastards!. Also want to warn anyone else going through a Wells trial payment period about these idiots trashing people's credit scores. I have already emailed out local senators, Charlie Dent's office has replied to me asking for more information. I sent them my bank statements reflecting the on time payments, also copies of my wife and I's credit report. Looks like at this point we are going to file a lawsuit against Wells.

[Jakeman]

Seadoo44,

Sorry to hear that they trashed your credit. This process is so counterintuitive...ruining people's good credit while "helping" them. Open up a lawsuit, take it as high as you possibly can. What the crooks are doing is simply illegal, immoral and just plain illegal.

How badly was your credit hit?

[Jakeman]

Seadoo,

If you haven't already, look on the HAMP website and get the page that indicates how banks are supposed to report to the credit bureaus during HAMP trial periods. It specifically states that they are not supposed to report it the way that they did with you...ruining your credit. Get em...

[seadoo44]

Well, Wells Fargo reported it to all 3 credit bureaus, both for my wife and myself. We are not sure of our exact score at this point, to be honest I don't want to see it until we get this cleaned up. Going into this both my wife and I had 780 and 790 and never paid Wells one day late. Now we have 30 day lates on our credit report 3x each, 1 for each month that we have been on their bullshit modification schedule. My wife's credit card, her credit card limit got slashed from 9000 to 1000, that is how we were alerted to the issue. Wells told us all along nothing would go to our credit, liars. When we contacted Wells, the customer service people we spoke to, we were transferred 3x, all agreed we should not have been reported as we paid on time, have bank statements to prove it, yet no one at Wells is doing anything to fix the mess. My lawyer has given them 5 days to respond. We will see. At this point Wells has damaged us.

[Jakeman]

Man, I feel for you. I was denied HAMP twice for bullshit reasons, but was offered a forbearance trial which I researched and decided not to move forward with because of exactly what you are encountering. All of this makes my blood boil. It's so disturbing and they are monetarily benefiting while ruining people's lives. Don't back down and let these ****s get away with this. Seriously, get that page from that HAMP website and give it to your lawyer.

[seadoo44]

do you a link to that HAMP website? That is a good idea and would like to forward that to my lawyer. I got a foreberance offer before I got the HAMP offer, don't pay a payment for 3 months, then at the end of 3 months, 3 months worth of payments are due. My lawyer thought that was the most amusing thing she had ever seen. I was also advised to refuse that offer which we did, Wells hopes you don't have the 3 months worth of payments, then they can foreclose on you and by doing that Wells would make $$. Sick isn't it? I hold Wells Fargo in the same regard I hold child molestors.

[Jakeman]

The link I have says it's not longer "active". Try doing a google on the topic and I bet you will eventually find it. I have a hard copy and the exact verbiage is:

Credit Bureau Reporting


In accordance with the Servicing Guide, Part VII, Section 107: Notifying Credit Repositories, the servicer should continue to report a "full-file" status report (describing the exact status of each mortgage loan it is servicing as of the last business day of each month) to the four major credit repositories for each loan under the HAMP in accordance with the Fair Credit Reporting Act and credit bureau requirements as provided by the Consumer Data Industry Association (the "CDIA") on the basis of the following:

• For borrowers who are current when they enter the trial period, the servicer should report the borrower current but on a modified payment if the borrower makes timely payments by the 30th day of each trial period month at the modified amount during the trial period, as well as report the modification when completed.
• For borrowers who are delinquent when they enter the trial period, the servicer should continue to report in such a manner that accurately reflects the borrower's delinquency and workout status following usual and customary reporting standards, as well as report the modification when completed.

[Jakeman]

Podge8,

How long did it take for Wells Fargo to remove the bogus $95 BPO fee that they tried to charge you? Just curious...

[podge8]

So surprise surprise, we get a call from Wells Fargo yesterday evening asking us to send in the paperwork for our final mod. I told them that we did and we have the UPS tracking number and proof that someone signed for it at the offices in Milwaukee on Monday. He said they will be on the lookout for it. Sure. It's probably in the depths of hell by now. I knew they would keep messing things up! So we're still waiting! Even though you turn in the final paperwork, it doesn't mean a thing!

Jakeman, hang in there! Unfortunately, you may have to wait until your hardship actually occurs before they do anything. But be persistent! As for the BPO fee, we finally got some movement on it after two or three months, and multiple calls and letters. I think it was the complaint to the Office of the Comptroller of the Currency that finally got their butts moving on that one. We still haven't gotten any written confirmation that it has been removed, so I still don't believe them 100% that it's gone forever.

[podge8]

So here's another WF caused dilemma we've been struggling with as of late. In our mod agreement, they allowed us to skip our December payment (it's added to the principal interest free). However, our paperwork is lost in the depths of WF Hell (isn't all of Wells Fargo Hell?) and probably won't be processed for a while. In the meantime, our account is showing as delinquent and we will incur a late fee if our old payment is not paid by Tuesday.

So we can do one of two things, and here's what SHOULD happen:
A) Pay the old payment for December and when our paperwork goes through, that payment gets applied to the principal (our loan is interest only).
B) Not pay the December payment, incur a late fee, and when the paperwork goes through, the late fee is removed and we are once again current.

But we all know WF isn't going to do the right thing, as they mess everything up. So here is what WILL probably happen:
A) Pay the old payment for December. Paperwork goes through. $2500 is lost in the depths of WF Hell and does not get applied to principal. We have to expend precious energy calling and calling to try and get it applied right.
B) Not pay the December payment, incur a late fee, and when the paperwork goes through, the late fee is still there are we are still considered delinquent. Expend precious energy calling and calling to try and get late fee removed.

So what's the lesser evil here? What do you guys think? I'm thinking option B is easier. I'd rather "owe" them the $135 late fee only to have it removed when corrected, rather than give them $2500 they will misapply and lose, and who knows when we would see it back again, or applied correctly. The downside of B is all of those annoying robocalls saying we are late with our payment! Either way I anticipate many more calls trying to get them to correct their mistakes! Ugh, the drama goes on....

Hang in there, everyone!