What about a lawyer???????? Thank goodness that they record all of the calls so that when you take them to court you have your proofs.... So, today, I got a call and I was told that it is still under review. It has been under review again since Sept 5th..... Today is October the 7th????
Hi everyone -
I filed a complaint with the attorney general office and they have referred me to and suggested that I file my complaint with the following agency:
Office of the Controller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010-9050
(800) 613-6743
Email: customer.assistance@occ.treas.gov
website: http://www.occ.treas.gov
I also applied for a remod thru wells fargo and am getting nothing but runarounds and misinformation . My loan is serviced by freddie mac or so i'm told and one of the reps actually told me we don't neccessarily have to do anything for you. Can you believe the audacity , and ignorance of a company who will send you e-mails stating why not refinance now while the rates are still good then when you apply for a remod/ or a refi they turn you down if you fart in the wrong direction. I'm going on my 4th time applying . The first denial they wouldnt even tell me why but I know it was because I wasnt late with payments yet. The second time was lame I didnt know you had to let wells escrow your insurances in order to qualify the rep misinformed me and they denied me for not complying . Third time they decided my debts are so huge that even if they lowered the mortgage by $500 it wouldn't benefit me the problem with that theory is they had told me to include my wife (who is not listed on the loan anyway) even though she doesn't contribute to any of my debts including the mortgage. I called them and they said to have the wife include a letter stating she doesnt contribute to my debt and for me to fill out the whole remod package all over again . Wells figures maybe if they keep denying you long enough you'll give up and they won't have to do anything. Ive already reported them to the us treasury dept that governs banking and finance. If I have to I will get a lawyer. Enough is enough the big corporations like wells have been given huge bail out money but are not helping much of anyone they may temporarily lower you a little bit but then they expect you to get back to your original payment. People ought to read their history books and remember why the first settlers in america fought bact against england in the revolutionary war to gain independance from unfair taxation as well as a bullying governmental monarchy. Well guess what america has turned into something worse than that today . It's time we as homeowners fought a revolution against the fat *** corporations who won't help us. Stand up for your rights america don't lay down and let Wells take your home. We all know about the vice president from Wells Fargo who moved into one of the homes his company mortgaged after having the family foreclosed on . Shame on you Wells Fargo you will answer for your underhanded policies and practices .
NINJARICK -
If your loan is owned by Freddie Mac then there is hope for you. Contact the HOPE hotline and let them know what WF have been doing and you can file a complaint against them through the HOPE Counselors. They are the alliance between the banks if your loan is owned by Freddie Mac or Fanny Mae. Here is their number (888) 995-4673. They are suppose to get your DTI down to within the 31% even if that means lowering your interest to 2% and extending your loan to 40 years. Don't believe the BS WF is giving you! Both my brothers have Freddie Mac and WF just modified both their loans no questions asked. They walked in to a WF branch spoke to the rep and got their interest reduced to 4% fixed for 30 years!
Thank you for the information I wish I would have checked my e-mail earlier tonight it's about 10:44 New York time right now but first chance I get I'm calling that hotline. I had contacted a different hotline I hope it's not the same thing it was called springboard and it was through hud counseling and all they did was take my info and claim they were downloading it to wf but that ultimately it was up to wf for the final decision. I'll call hope hotline tommorrow . I just sent off my remod package for the umpteenth time earlier today I'm not giving up till my family gets what it needs . Thank you sir for your information .
Tapeoka,
My rental property is owned by Freddie Mac and I am going to try to work something out with them. Wish me luck!!!!! They offered me a foreberance, but I want a modification....
You know they can't keep from losing our paperwork so doubtful they will ever be able to find all of the tapes of your communication with them. Do your own recording :-)Originally Posted by Mandy
Great reminder, DarkDays. I love it when they say "this call is being recorded". I reply - good, I'm glad. I'm recording this call, too!
Mandy -
Good luck!! They should work with you on Freddie Mac and offer you something better than forebearance so stand your ground! They gave me the whole if your loan was Freddie Mac or Fannie Mae we would have modified it by now but it's the investors so our hands our tied (blah blah blah blah). What will their excuse be to you since you have Freddie Mac?
Heck yeah.... I am going to try. I will call them right now and ask and ask.... If I can work something out with them, I am just going to try to short sale the property where I am living at. Hopefully, my other home, will be in a better situation and I will SAVE LOTS of MONEY and in some years, I can buy something better.
Thank you Tapeoka, I always like reading your comments......
Your story sounds very similar to ours. Except, we gave up after applying and being denied twice. Our lawyer has said he has NOT seen a modification done until the borrowers are late or miss a payment. We were flat out told by an employee of WF that we didn't qualify for help because we are current on our loan. My jaw dropped to the floor that day. Audacity is a good way of explaining their behaviour. We were also told that if we escrowed for taxes and ins. that we would have a better shot of getting a mod. So we agreed. We now have an escrow deficiency and our payment will go up about $1400 soon. Really ! If I couldn't make the previous payment what makes you fools think I can pay an additional $1400 a month.
We're done with Wells. We've decided to walk away. I have to tell you that there is a certain feeling of freedom in that decision. It does take a while to wrap your head around the fact that you are going to default on a loan that you promised to pay in full. We are not those kinds of people. We didn't go into this thinking we were going to work the system. We also didn't think the system would works us.
I wish you the best. Sit down and think out what is best for you and your family and try and come to grips with the fact that the best thing might be to just walk away.
Best of Luck to you
__________________________________________________ __________
Paying it Forward
When I was on a conferance call with the HOPE NOW people and WF.... the gentelman from HOPE said this call was being recorded and the lady said she would not speak to us if we recorded from our end. But she was going to record on her side. Can you believe that ? Why is it okay for them to record us but we can't record them ? If you ever need those recordings and those telephone recordings show them in a bad light you can bet in a New York minute those recordings would disappear !!@Great reminder, DarkDays. I love it when they say "this call is being recorded". I reply - good, I'm glad. I'm recording this call, too!
First of all, I would record if I were you. Period. Secondly, check with your state law and maybe you are lucky enough to be in a state that only requires one person to agree to be recorded and that would be YOU. I record my conversations with the reps. It's amazing the stupid things they will say.
If I recall that correctly from the collection laws, the comment from their side that THEY may record the conversation is the automatic OK (consent) for you to record as well. The law doesn't destinguish between WHO'S recording - only IF there can be a recording. So if you get that message, you can record - even without telling them - no matter if you are in a one or two party consent state.
Here is an update to what's going on with me applying for a remod. I only sent in my fourth remod app yesterday since being denied three other times. I had a call from the collection dept since I'm always two months behind I call them back pretending to not know why they called and to pick their brains (if they have any) so I tell this rep who's a nice older lady from arkansas about all my trouble she decides to see if I would pre-qualify over the phone she also tells me that wells is not supposed to get turn down info as to why you are denied they use a software from the investor that tells them if their is a remod plan for you or not . In her own words she states that the last reps I spoke to sound like they didn't feel like helping me so they just blew me off . I give her my revised info without my wifes debt and she tries to tell me no plans are coming up for me even though my new figures show that my debt is only $400 over my salary. I tell her that she is insane and hang up. When I came home from work I called the Hope Hotline listed on this site by Tapeoka. I realize after speaking to a young spanish rep that I have called them before and they already took my info and sent something to wells . I explain everything to this rep and I make her do a three way conferance call with wells . The rep at wells who this time is from the loss mitigation dept and has some intelligence actually listens to me and the hope rep. I explain how I reapplied and sent the package out yesterday without my wifes debt gave him the new figures explained some info he needed . Results are he feels I shouldn't be denied this time . They had a credit report where chase reported I was paying more than I actually pay monthly thats due to an over limit fee added on with the full amount of what I went over with jacked it up to $400 I explained the real amount. But the interesting part was this I told them to hold on while I logged onto my chase account online so i could give him accurate figures and they didnt realize I could hear the hope rep and the wells rep talking about me. And they said something to the effect of we should help this poor guy. I have to say that I didn't really need to call the hope hotline. But I found out that all along when I call wells main # I'm being routed to the collection dept since I'm a late payer. You need to speak to the loss mitigation dept . I took this reps name id # and he gave me the # for loss mitigation he said only speak to his dept concerning the remod and the progress. Here it is 1-800-416-1472 . As a side note the hope hotline rep told me they don't just help freddie mac and fannie mae mortgages they help all mortgages . The only problem is they have no leverage at all she was just going to calculate my dti and download it to wells . She also is not very intelligent and has less than a laymans knowledge of mortgage and state law. I by the way work for a law office as a debt collector myself. She tried to tell me I was obligated to show my wifes debt because I live in new york. The wells rep correctly told that's not so and that I was in my full right since my spouse is not listed on the mortgage loan to list anything and in fact I sent a letter this time signed by my wife stating she doesn't contribute to the mortgage and only buys the monthly food expenses I pay for only my own debt. I will follow up with loss mitigation in a week to see what they decide. There is no way in hell that I will ever walk alway from my home or let those ignorant inbred morons at wells tell me they can't help me. Bottom Line is you have to be at least two months late on your mortgage , talk to loss mitigation and if the rep can add 2 plus 2 hang up and call back untill you get one that can .
Hello,
You know what I am two months behind on my FREDDIE MAC mortgage and then I get all kinds of letter to call them to see if I qualify for something...... OK.
I call the 1-800-416-1472, and they transfer me to 6 differnt people each time. Every time, I call we go over my financials and last week thye mentioned a forebaranbce plan, I told them that I did not agree to that and that I couldn't pay what they were asking for. Well I still got the letter on Monday and every time I call they mentioned that I am on that plan. I have told them many times to take me out of that forebarance, but they do not pay attention. They are a bunch of idiots who are only there, because they have them there to listen to all of our problems. I am ready to once again send them a nasty e-mail and tell them again how incompetent these people are. So we might lose our home, just because they are not well trained? WTF?
I seriously think that these people might not even have graduated high school. They can barely speak properly. If they don't have knowledge of the English language what chance do we have that they can help us thru this mess. It's a circus.
Here's the deal...if your loan is Fannie Mae or Freddie Mac the banks are obligated to help you. Why? Because they are obligated to abide by the Obama Plan if they accepted the bailout money and we all know that Wells Fargo got a huge chunk! A good friend of mine has been battling Bank of America for several months trying to get a loan modification and BOA said no way. She stopped paying, took the money and paid off other bills and went on a nice vacation to Hawaii. 6 months later a flood of letter from Bank of America comes in saying here are all your options, pick one and we will give it to you. Turns out her loan is owned by Freddie Mac. My friend's response? Nothing. Her attitude was they didn't want to help when she asked for it and now she realizes that her home is not worth fighting for at the price she paid for it so she's going to continue to ignore BOA and live in the house until they actually foreclose on it. Meanwhile she has saved up a nice chunk to get buy herself a bigger, nicer and cheaper house. She's so much happier and feels she owe it to BOA to open her eyes to see the bigger and better picture. Why all the stress??? Oh, for all you Fannie Mae and Freddie Mac people call Freddie Mac or Fannie Mae directly if WF is not budging! They will make sure to light a fire under their @$$ and the people there are not like HOPE. Your next step is to email the exec team again and let them know you will be filign a complaint with Freddie Mac or Fannie Mae AND Elizabeth Warren who was appointed by Obama to oversee the bailout funds by banks. Threaten the idiots on top if you want the job done. You are only wasting time with the dead weights on the bottom -- not everyone is fortunate enough to be blessed with a brain! If they had a brain they wouldn't be working for WF.
She might end up renting said house. Buying a new house right after a foreclosure is everything but easy - especially in our days.
ninjarick, you must be a very patient man.
.
I'm anything but patient , I'm just not going to walk away from my home . I live on long Island where homes are not worth what people asking for them even with the price drop from this nasty economy . Plus my dti prevents me from being approved for loans. So I have no down payment unless I stop paying my mortgage. I'm only two months behind and I don't do it on purpose I just don't earn enough like I used too. I'm considering selling it and maybe moving to a condo . But first I'm making these idiots at wells do their job just like I have to do my job every day at the law firm. I collect on people who can't afford to pay their credit card debts but I don't give them any bull about whats being offered and usually I give them a nice settlement if they can afford it. If not they can just go in front of the judge when they get summoned and he usually allows way more off then I'm allowed to give. So sometimes it pays to default all the way down till someone realizes you need a big chunk taken off your debt. Each bank is different with wells I know someone who went past the 3 month mark without paying and they sent her to an attorney's law firm for collection and he tacked on the attorney fee and made her pay all three months up front in order to not have her bank account frozen . So if you plan on going that route take all your money out of the bank and cash your paycheck at check cashing and tell the attorney to go frick himself . Your credit is probably screwed anyway they don't put you in jail because debtors prison went out in the 1880's. Liens go on the house of course but if your not selling it they can wait in line for ever before anyone will ever see their money unless you just do short sale. I intend to keep my home as I have stated but if I can make wells take a good $800 off I'm sticking to my guns .
What is the E-mail for the exec team and the contact # for freddie mac. These wells fargo morons are getting out of control. Loss mitigation is reviewing my latest remod app but in the meantime the collection area of wells which is actually tied to loss mit anyway keeps calling every day threatening me and harrassing me.
I already told them I'm sending one of the monthly payments out tommorrow So today they call me again and I get a nasty robot byotch who tells me we will accelrate your payment because now your are 3 months late I tried to tell her its really two i'm sending one out tommorrow and she kept up with the mini miranda bull $ht I advised her I work for a law firm and am familiar with fdcpa laws and what she is doing is a violation i asked her to transfer me to her supervisor or loss mit but she wouldnt shut her infernal yap so I hung up on the female reproductive organ that she is. My next step is to wait for loss mits decision on my remod while i send one payment out tommorrow . If no dice then I deal with the big boys over at freddie mac
Still waiting for wells to move their butt so in the meantime I logged a complaint against them through freddie mac. Just to let everyone know I asked the rep over at fmac what if anything they would do if wells doesn't approve me and they didnt seem to helpful either they told me to contact urban housing authority. You know I hate to say it but when president obama mentioned it's time for change he was talking about what will be left of your paycheck after wells get's through with you !
Have you all signed the petition? Are we willing to take this any more?
Not to be mean, but does the government care?
Actually Treasury has done a lot without having enforcement power. It has required reporting to shame banks into getting mods done, has done may updates mostly to streamline the process etc.
Its the servicers that are the problem. Either overwhelmed by numbers or seem to be intentionally doing everything not to do mods.
And its optional to participate for private investors.
Here's the latest update on my remod progress. I just got off the phone with a rep from loss mit at wells and she told me that at this time they are trying to get the permission to escrow my insurances which I just gave them permission to do . She tells me that since I came this far it looks good for me. Yet they still have to see if I qualify for one of their programs. So she informed me to follow up with them middle of next week and they should know more . At least that's better then the last time I called them. Meanwhile their other department calls me at least twice a day even though I just sent out a payment last week . They told me they posted my payment. Okay so now i'm only two months behind what does wells think I'm applying for remod for cause I can afford the payments. Like no $hit their lucky i'm not 6 months behind at least when I make a payment I include payment in full for at least one month along with applicable late fees . So to quote a line from an old alice cooper song which I will dedicate to wells "Can't salute them Can't find a flag if that don't suit them well that's a drag"
I don't want to be a downer by any means BUT we were also told that if we escrowed that we would qualify for more programs then if we didn't escrow. She told us that it looked Good for us that WF wanted to escrow. So..... we allowed them to escrow.. They escrowed and a month later we were told we were denied for our mod. Now we have an escrow shortage and our payment is over $1000 a month higher than it was before. So no MOD and our payment is higher. Can't salute them.... I can give them the one finger salute !!
_____________________________________________
Pay It Forward
I agree. I started with WF over 10 months ago after completing their trial plan which I was told to complete and then would be rolled into a loan modification.
I wish you the best but don't get your hopes up too much. they will continue to say your file is under review or need some additional documents. btw I have been calling WF every week for the past 10 months. you may have better luck through the WF executive team.
I finally got results through NACA's Save the Dream Event. The funny thing is when I got home from that event I received one of those form letters saying I may be eligible for the Making Home Affordable plan.
I received a 2% permanent loan restructure through NACA!
How do i get in touch with NACA or the executive team . Just in case my efforts fail with wells like you guys are stating i'd like to have other options like what you just mentioned. Wow 2% sounds great.
Wells Fargo 1800-853-8516
NACA website
https://www.naca.com/index_main.jsp
Good Luck
_____________________________________________
Pay It Forward
Mandy - What's your status?
After I last heard from WF in October I continue emailing and writing up complaints with anyone who would listen. My latest was a complaint to the Comptroller of Currency with a copy to WF. I checked my voicemail yeesterday and got a message from some lady named Jean at WF Mortgage asking me to call her back. Of course the 800 number she left for me to call back got me passed around to 5 different drones who told me they saw notation that our file has been taken out of Loss Mit and that if we were "still interested" in a modification to resubmit our updated paperwork. I was furious at this point and wrote another nasty email to the executives letting them know I don't find their games amusing and to stop wasting my time as if they were really that concern about helping us they would be able to do so as the situation has not changed AND if they were really trying to get us a modification then they had everything they needed and I am not about to embark on another emotional roller coaster with these morons. Fricken Jerks!
BTW - For those of you interested I have some more top executive emails for you to add to your list. Funny how over the course of a month I've gotten all these bounce backs from various executive emails saying they are no longer with the company! Geezzz...wonder why as they are such a great bank - NOT!!
'John.G.Stumpf@wellsfargo.com'; 'Howard.I.Atkins@wellsfargo.com'; 'James.M.Strother@wellsfargo.com'; 'Richard.D.Levy@wellsfargo.com'; 'Mark.C.Oman@wellsfargo.com'; 'David.A.Hoyt@wellsfargo.com'
[QUOTE=B Stevens;124541]If you are getting to the point where you are going to be late on a payment, go to the county clerk's office and start by getting a certified copy of your trust deed on file. They will stamp and date it. It will cost about $20-$30. Some banks are tricky and submit updated paper work when they magically find a mistake. Sometimes this paper work is altered from the original you signed when you bought the house.
Whoever has the best credit needs to be taken off the trust deed with a "Quit Claim" prior to being late on the mortgage. That should technically remove them from the bad credit of a foreclosure.
My situation is a bit diferent, but I really appreciate an answer on my case: The loan with Wells Fargo is under my credit only and my name only, but I've put my husband as well on the title when we bought it.
Can I remove him from the title?
Can I then later do a short sale to him?
I am kind a new to this and I am trying to save my property. I have been told that I have been approved in the Fannie Mae loan modification, but in 7 months I have not received my package yet( that usually takes 60-90 days). I am going on with forebearance for 7 months and soon is not going to worth it if they add it back to my principal.
Thanks for the emails Tapeoka, added to the list!
.
Tapeoka,
My status: It is still the same. I sent them a fax two weeks ago and I told them that I didn't agree with their terms. I called last week and I was told that was the only thing they had for me. I sent them an email and they called me on Friday, I called back on that same day, but still haven't heard from them. I am still waiting for them, I don' t think that they are going to offer anything at all.......
Mandy -
Have you tried calling the Freddie Mac or Fannie Mae hotline to see if you can get someone with a brain over there to help you out? Also, If we all start filing complaints where we can like the BBB, Comptroller of Currency, Congress, News Media, etc. that will keep the pressure on them. They basically didn't do anything and still not doing anything for me BUT they I got calls from them each time I filed a complaint with a new agency because I wanted them to know I am not going to go away quietly. They were trying to reason with me but I am not interested in hearing their sorry @$$ excuses so unless they have a solution for me I will continue my quest and I make sure to email the executives daily to let them know who I'm writing to and stuff so they know I mean business. One person can't do much but united we can make our voices heard and if we can find enough people to rally together then we can really make a difference and bring these scumbags to their knees! I had a friend tell me just today that WF sent her a notice saying they are raising the interest on her credit card to 18.9% out of no where! Plus to make it worse is they lowered her credit line which caused her to go over her limit and accrue over the limit fees and justify them raising her interest rate because she was over her limit! As the economy is spiraling downward it's good to know our nation's bank is doing its share with their greed and dirty tactics to profit! Bernie Maddox is getting 150 years for taking millions from his clients but banks like WF are allowed to go about screwing over thousands of people and no one is doing a darn thing about it?
BTW all -- I will be starting a pod cast soon to further spread the dirty deeds of WF and other crooked banks so stay tune...Tapeoka is taking to the air waves!
So here's another thought everyone...we should write to President Obama and Elizabeth Warren to suggest that next time they decide to give away our hard earned tax dollars to bailout these greedy banks they should be giving the money back to us so we can keep our homes instead of having it go directly into those greedy scumbags at Wells Fargo!
What they should have done to begin with is take that bailout money and start cutting checks to the struggling homeowners so they can actually pay down their home and refinance their homes which will put the ball back into the corner of the people and not trust that the jackels at the banks will do right by us! Had they done that then we would have been in a better position. Where is our government bailout when we need it??? Haven't we paid enough on taxes in our lifetime to warrant help that is well deserved? What have the banks done to deserve our tax dollars??? The only thing these slime of the earth did is stimulate homelessness!
We, too rec'd a strange letter from ASC/Wells requesting:
1) Financial worksheet w/hardship explanation
2) Tax return for (blank)
3) Proof of income
4) Profit & Loss statement
5) Listing Agreement
6) Signed Purchase Contract/Est. Closing Statement
7) Hardship Explanation
8) Buyer's Pre-Qaulification Letter
The items in green have been faxed, re-faxed the ones in red look like they refer to short-sale. Anybody else rec'd anything similar??????????? Alexis
Update to my remod: I just ended a conversation with a rep from loss mit at wells heres what she told me . As of the 17th a negotiator is suggesting lowering my rate by 2% which would bring it to 4% and increasing the term to 40 years . She states they are proposing this to freddie mac and awaiting on their okay. She mentioned something about an accelartion letter from a negotiator . So all in all sounds like this could be good news. Anyway I wish everyone on this site a very happy thanksgiving next week may you and yours all be blessed .
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