Home Loans and Support

Wells Fargo Contact Information List

Discussion in 'Wells Fargo - American Servicing Company (ASC)' started by sniglet WA, Oct 2, 2009.

  1. sniglet WA

    sniglet WA LoanSafe Member

    Hope this helps,
    A list of all of the Wells Fargo Contacts that I could find that has been posted to LoanSafe.org

    I thought that I would post it because it might help someone else with limited time. KUDOS to the memebers that first posted this information, I'm taking no credit for the copy and paste job!!:)


    Cara K. Heiden, CEO
    WELLS FARGO HOME MORTGAGE
    cara.k.heiden@wellsfargo.com

    Mary Coffin, Vice President
    WELLS FARGO HOME MORTGAGE
    mary.coffin@wellsfargo.com

    Sharon Cecil, Assistant to Both
    WELLS FARGO HOME MORTGAGE
    sharon.cecil@wellsfargo.com

    Todd M. Boothroyd
    Senior Counsel, Real Estate Division
    Todd.M.Boothroyd@wellsfargo.com


    Dick Kovacevich (415) 396-4927
    kovacedm@wellsfargo.com

    John Stumpf (415) 396-7018
    john.g.stumpf@wellsfargo.com

    CEO: John G. Stumpf
    420 Montgomery St.
    San Francisco, CA 94163
    1-866-878-5865


    Mark Oman (515) 324-2035
    mark.oman@wellsfargo.com

    Cara Heiden (515) 213-4040
    cara.heiden@wellsfargo.com

    Executive number for members to use to escalate the mod process 1-800-853-8516.
    Executive Communications
    MAC X2302-02J 800 S. Jordan Creek Parkway
    West Des Moines, IA 50266:D
    515-324-3130
    and
    515-324-2872


    Denise Erickson
    Executive Mortgage Specialist, Office of the President, WF Home Mortgage
    MAC X2302-019
    1 Home Campus
    Des Moines, IA 50328
    denise.erickson@wellsfargo.com
    1-515-324-2610


  2. Evan Bedard

    Evan Bedard Call 1-800-779-4547 Loan Safe Mortgage

    Thank you Sniglett for sharing this with everyone here!
  3. weneedpeace

    weneedpeace LoanSafe Member

    Cara Heiden (515) 213-4040
    cara.heiden@wellsfargo.com
    Executive number for members to use to escalate the mod process 1-800-853-8516.
    Executive Communications
    MAC X2302-02J 800 S. Jordan Creek Parkway
    West Des Moines, IA 50266:D
    515-324-3130
    and
    515-324-2872



    Thank you for posting this! Two people from her team are who I've been speaking to, however, I did not have her office phone number or this executive number for escalating loan mod process.
  4. Payitforward

    Payitforward LoanSafe Member

    Thank you :) Came to the forum this morning because I have been beaten down by multiple phone calls to Wells that lead to no results. Logged on, saw your post, called the Executive team and feel like something is really going to happen. They even answered their phone, live!!! No recording and hold music. If you are looking for the Wells HELOC executive team, the number is 866-828-9436.

    Moe and Evan, can we get a sticky on this post?

    Thank you again, this was the boost I needed today to keep fighting for our home.:):):):):):):)
  5. Debca

    Debca LoanSafe Member

    Yes, Thank you for posting this !

    I had been reading and studying quite a while before I posted and had been finding #'s here and there.

    I also received assistance and now a BIG pkg to put together as a result of email's sent to Cara, Mary and Todd.

    This forum has been a big help.
  6. domingo

    domingo LoanSafe Member

    Debca
    In your emails to these people did you go into a lot of detail or keep it short and sweet so they would read it easier.

    Ive already started my modification by sending in my info for the second time bit we dont want to sit around and play the waiting game. If an email to these people would help then im sending them all emails tonight.
    Thanks for your input
  7. Debca

    Debca LoanSafe Member

    Yes, initially it helped. However, they changed our contact and got some inept gal who basically operated just like loss mit phone people, they don't know anything, just read what is on the screen and/or make it up as they go....

    I've gotten 3 different reasons for denial....

    Yes, I would attach a letter detailing efforts to date and what response has/ has not been and request escalation.

    I sent to the following three people and got a phone call....

    Cara K. Heiden, CEO
    WELLS FARGO HOME MORTGAGE
    cara.k.heiden@wellsfargo.com

    Mary Coffin, Vice President
    WELLS FARGO HOME MORTGAGE
    mary.coffin@wellsfargo.com


    Todd M. Boothroyd
    Senior Counsel, Real Estate Division
    Todd.M.Boothroyd@wellsfargo.com

    Good Luck !
  8. dawnie

    dawnie LoanSafe Member

    I emailed all those folks three times and have not received one reply....Guess I didn't expect to based on how there customer service (joke!) people treat me.
  9. amartin

    amartin LoanSafe Member

    I am with ASC a subsidiary of Wells Fargo do these numbers work for me as well? Thank you in advance
  10. frank_craigs

    frank_craigs LoanSafe Member

    Should I mail my packet to that address is Iowa then?
  11. frank_craigs

    frank_craigs LoanSafe Member

    Eww, I would definitely not send your packet to VP Mary "Coffin". You might as well just call the funeral home and have them come pick up your house now. Amen.
  12. slbedell

    slbedell LoanSafe Member

    Does anyone have a phone number for the Home Equity Department? I have tried the number on the letter they sent me 25 times and always get voicemail. The number I have is 866 249 5075.
    Thanks!!
  13. we're_still_reviewing

    we're_still_reviewing LoanSafe Member

    Here you go. Good Luck with your fight. Stay strong !!

    1- 866-828-9436
  14. Jim007

    Jim007 LoanSafe Member

    I've tried emailing some of these exc's..but the email keeps getting returned....fatal error ..user unknown...comes from another email adress at WF ...anyone else have this problem....gonna try a couple phone calls instead see how I make out with that...
  15. mojito

    mojito LoanSafe Member

    Hi all, does anyone happen to have a good mailing address for the OOP Executive office's? If so I would greatly appreciate. Thank You
  16. DELL1

    DELL1 LoanSafe Member

    any updates to this contact information?

    also any government/ consumer oversight organization to copy all communications too?

    all of these people will lie if it suits them
  17. msucarole

    msucarole LoanSafe Member

    I emailed the top three contacts and immediately got an email from a local WF employee looking to sell me a new house loan. Um....yeah....right.
  18. msucarole

    msucarole LoanSafe Member

    I also got an immediate phone call from the Office of the President, I believe. They say they're "researching" the issue. We'll see...
  19. Marlymar

    Marlymar LoanSafe Member

    has anyone had good results with any of these contacts i have been dealing with there customer sevice number and they have denied a mod twice over the phone. please tell me the contacts that get results thank Marlymar
  20. hamlinresident

    hamlinresident LoanSafe Member

    At what point should you make contact with any of these people? At the beginning, after you've been given conflicting information, etc?

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