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Need help with Securedoc.html

Discussion in 'Bank of America Mortgage Help' started by sns0710, Jun 30, 2010.

  1. sns0710

    sns0710 LoanSafe Member

    I have received emails from my negotiator and have opened them. She recently sent me one and when I tried to log in, I must have forgotten the password or something and after trying to reset it, it says that my account has been suspended. It says to contact the sender, which I did and she just keeps sending me emails, even though I told her that I can not open them.
    She finally called me tonight and I told her again that I can not open the emails and she said I had to reset the account myself, she could not do it.
    Does anyone know how to do this?
  2. Moe

    Moe Call 1-800-779-4547 Staff Member Loan Safe Mortgage

    I am not sure, but here are a couple threads and maybe you can join them to ask.

    Received a curious email from Deanne Martin - Loans, Debt & Credit

    Dec 2, 2009 ... This morning I got a curious email back with an attachment which is called "securedoc.html" which is redirects your browser to ...

    Kimberly Evans....BOA Negotiator - Loans, Debt & Credit

    Read your secure message by opening the attachment, securedoc.html. You will be prompted to open (view) the file or save (download) it to your computer. ...
  3. sns0710

    sns0710 LoanSafe Member

    I sent an email to sendsecure.support@bankofamerica.com and they had to reset my email address for me, so I can now open the emails from BOA.
  4. Moe

    Moe Call 1-800-779-4547 Staff Member Loan Safe Mortgage

    Good news, thanks for sharing that with the community.

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