Last May I finally got a loan modification with Chase after months of struggle. The whole modification almost fell through when at the last minute I discovered that the loan modification package I had received, along with the wrong information that I had been told over the phone, was incomplete. At the 11th hour I had to run around trying to raise almost $2000 in cash to be Western Unioned over to them within 2 hours or the whole deal was off. I was able to get a hold of the 24hr customer service at my bank and they were nice enough to temporarily raise my daily limit on my ATM card so that I could withdraw the money and get it wired over to Chase. What a nightmare that was.....
Even with the new loan modification at 5% I am still paying almost 50% of my income to pay my mortgage, insurance and taxes every month. When the new Obama MHAP came out I called Chase to see if I could qualify for this plan even though I had my loan modified in May 2008. My loan is NOT a Fannie or a Freddie loan so the mod I am trying to get is the 31% modification. I was told that it didn't matter that I had had a loan modification already since it was a different program and that I should apply for a new mod under the MHAP. I printed the application from the website, filled it in and gathered all the information they wanted and photocopied everything. I sent it last week via US Priority mail with a confirmation receipt. What I didn't plan on was that it might get delivered on a Saturday and that no one would be there to accept it. That is exactly what happened. I just checked the USPS track & confirm and this is what it says:
We attempted to deliver your item at 3:49 PM on April 18, 2009 in LEWISVILLE, TX 75067 and a notice was left. You may pick up the item at the Post Office indicated on the notice, go to Redelivery redirect page, or call 800-ASK-USPS to arrange for redelivery. If this item is unclaimed after 15 days then it will be returned to the sender. Information, if available, is updated every evening. Please check again later. 
I really HOPE that the post office attempts to redeliver my package! It would be just my luck that no one will and it will get sent back to me. I didn't want to fax it because of all the people saying that Chase sometimes claims that they never received the faxes. I was afraid I'd find myself in a situaton of waiting the 20+ days Chase is saying that it takes to confirm receipt of your papers to find out that they never received it and your back at square one. What I hadn't planned on was my package getting returned to me because no one was at the office to accept it. uugghhh....... I should have know!!!!
Anyway, I'll keep everyone updated. Thanks for reading
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Why Won't Chase Accept My Mortgage Payment? 
I had called like I always do to make my payment by phone and the "check by phone" system would not allow me to make a payment. I called Chase customer service and was told by the rep. that there was a note on my account to refuse any payments because of my modification request. This is nuts! Has anyone ever heard of this? I am current on my loan and want to keep it that way since I don't want late payments turning up on my credit report. My credit score is on the cusp of being able to get a refinance on my own, I don't now need Chase trashing my credit score because they won't take the payments on my mortgage. Especially if they won't modify my loan. 
I received a modification of 5% for two years and then 6.75% for the remaining life of the loan. Since I had been current on the loan, there is no down payment and no costs associated with the modification. My first payment is due on May 1st. I now feel like I can get on with my life!! 
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