ASC mod dennied, please help - URGENT

[Antigone]

We purchased our condo in Feb 2006 after we moved here from Florida. The loan officer promised us a 5.5% interest rate, however after we signed the loan, we realized it was 8.875, we tried to contact the loan officer, but he did not pick up his phone and was gone. Feb 2008, it adjusted to 10.875. The mortgage payment increased about $1100 a month which we couldn't afford. We defaulted and asked for assitant. With the adjusted in payment, we had a negative about 300/mo. But with the original mortage we have a surplus about 700/month. But we were dennied. We contacted ASC again tried to do a mod, again it was dennied. Their staff was so rude. She said that I shouldn't buy a house at that time. Since I signed the note, I have to liable for it, and it was my fault to trust the loan officer. They have not filed the trustee sale yet, but it's very close. We don't want to loose our condo. Please help.

Would you advice me what should I do to keep my home? is that possible that I email a manager, president, vice president to ask them for help?

Does anyone of you have any email or contact for these people? I am very anxious. This strees has burdened me for the last 8 months.

Thank you so much for your consideration and help.

[Moe Bedard]

The modifications given are up to the investors on the loan........ASC is just the servicer and they have to present the financials and mod package to the investor...........they are the ones that approve or deny the modification...........

The only numbers we have for ASC are.............

ASC ART Team
1-866-398-7569

ASC Loss Mitigation
1-866-398-7568
1-877-222-7875

Borrower Counseling
1-800-662-3806

[Antigone]

Thank you ***.

[fluffy]

This is my story with ASC:

America's Servicing Company -- Success Story!


The important thing is to CALL THEM. KEEP calling them. If you are denied once, call again.. and again... until you find someone nice that can tell you why you are denied. Some of the ASC people are nice and *WILL* work out numbers with you so you can be pre-approved for loan mod.

***, please correct me if I am wrong, but I think this person got denied for pre-approval. I don't think ASC even bothered to assign a negotiator to his/her case yet and deal with the investor.

There are TWO different group of ART in ASC. There is the ART group who takes your information and does the pre-approval (based on your income and other numbers) and the REAL ART group who works out a payment plan, assign negotiator, and ask for good faith payments etc with you. The first ART team are actually customer services/collections wearing a different hat. Once you get pre-approved then you get to talk to the REAL ART group.

I heard they changed their telephone system a bit recently... But try to call the ART numebr that *** listed. That is the actually ART group that you want to work with (and they are generally nicer). If they want to transfer you back out, BEG, NEG, CRY... do whatever to have them work out your paperwork with you. They are much more experienced in handling loan mod works.

Hope this helps.

[Moe Bedard]

This is the ART team that does the modifications and Antigone just joined Loan Safe so I could give them the numbers............we have not heard back yet as to whether ASC looked into the modification again.

[Alexis]

Fluffy - can you be more specific on exactly what ASC worked out w/you? Did you have an ARM? What was the loan mod they did? Thanks for any help, Alexis