I would like to start by saying that I will do just about anything to keep my family in our home. I will educate myself as best as I can and fight tooth and nail to make USBANK admit their mistake and make it right. I also apologize for such a long post... but it's a long and messy story.
Home purchased 5-2006
USBANK loan $262,158
In July of 2009 we applied for a HAMP with USBANK because my husband's income was significantly lowered and I lost my job. We were approved due to financial hardship and made 4 trial period payments.
Loan after HAMP
Principal & Interest 1522.05
Total new payment: $2,361.31
1st payment was made on 3-1-2010
*The bank showed an escrow shortage of $4,192.31. When I questioned how this could be, they could not give me an answer. I made a mistake by letting this go.
Our payment decreased to $2361.31 on 01-01-10 due to our property taxes being lowered.
We began struggling to make mortgage payments in August 2010, but NEVER were late over 30 days.
USBANK began sending us letters stating we may qualify for a HAMP. I called the HOPE Hotline and they were no help. The counselor said to call our bank and see if we could qualify for another HAMP since the first one only lowered our payment by $108
On October 10, 2010 we called USBANK to see what we could do to get our mortgage lowered. They stated that we could apply for a HAMP again! Said is was okay because it was over 6 months since the last one and our payment was not reduced enough. Mistake #2, I trusted USBANK. UGH!
Between Oct 10th and December 22nd - we went through the application process, faxed and mailed the million papers they required, and were approved for a 2nd HAMP.
Our Gross Income $5800
3 trial payments of $2011.79 due on 1-1-11, 2-1-11, 3-1-11
On December 27th we received a default letter and immediately called the bank. The rep told me to disregard the letter, it was sent by mistake, I am active in the HAMP trial period, do not make a payment until January. Yes, this call is documented in their notes, everytime I call, I check that it's still there
January 7, 2011 USBANK accepts our first trial payment by phone.
January 12, 2011 - I received a phone msg to call USBANK. I assume it's about the HAMP, a just "checking in" kinda call and when I call back the rep checks the account notes and says "Oh, you were being called to be notified that your account is being sent to foreclosure tomorrow. Can you make a payment today of $7,527.50?" WHAT?!?!?!?! Are you kidding me??? I almost passed out! Pulled myself together and explained that there's some kind of mistake. I rehash the timeline of events and the girl says "You can't have a HAMP a second time." She made it sound like I magically set myself with a HAMP. Hello? I have paperwork from THEM. She simply says "Sorry".
Ok... so since the 12th, I have been calling USBANK upwards of 12 times per day. I leave messages with our alledged loan processor, our alledged foreclosure processor, supervisors, etc. I have kept meticulous notes all the way as I suspect I will need them.
My investor is Freddie Mac and I have left messages with their Borrower Outreach Program, I have talked to the HOPE Hotline again (they were no help, again), I have filled out a complaint form with the Illinois State's Attorney General, and I am currently waiting to speak with a counselor with our local HUD agency. I did speak with a rep at the HAMP Compliance Solutions Center and she thought the story was very fishy. She suggested I call the hud people to in turn, call them back to open a case and investigate. I am on a mission to get USBANK at this point!
Today, I finally call US Bancorp directly at the number I believe ****** posted (615) 466-3000. I almost fell off my chair when a real person answered. I explained my situation and my need for help... she transferred me to a "Holly". Did the same thing with Holly and she was very sympathetic. She said that she would give my information to Management in the Loss Mitigation Dept. and have someone call me. She even gave me her direct number to call her back on Monday if I didn't receive a callback today (which I didn't)
I received a "Mortgage Arrearage" letter from Codilis & Assoc on behalf of USBANK. They are telling me I have 30 days to contest the debt they are trying to collect, which is now $272,816.93
I need advice on where to go from here. There is no way I have done everything I can and like I said, I'm ready to fight to keep my home. I would very much appreciate any advice or direction anyone can give me. I feel like I'm starting to get tired, and the last thing I want to do is lose momentum!
Thank you SO much