My OCWEN Story

[nancy from long island]

I'm on hold with ocwen ombudsman department for 45 min now and still holding. I called the BBB on ocwen, they are not reporting to transunion, equifax and experian on time. I was in a forbearance from jan 07 to dec 07. I'm on time and up to date from jan 08 to date june 08. they are reporting me as "arrangement made to make partial payment" The letter they sent me says my loan was reinstated and brought current. I told them don't tell me tell the creditors. PS I am still on hold and they told me they can bring my rate from 7.89 to 6% to no charge to me. (85 days later) LETS MAKE A DEAL.

my next call is back to the BBB. Nancy

[Moe Bedard]

Hi Nancy,

Welcome to the forum and thank you for joining...............

Did the answer your call yet?


OCWEN
Loan Resolution Dept.
1-877-596-8580
Fax# 1-407-737-5693

[nancy from long island]

I was on hold for 1 1/2 hrs. I first called 1800 241-9960 and they told me to call 1800 390-4656 that was the # I was on hold so long, just to find out I should have ben calling 1800 446-2936 and now Betty should be calling me back. I have been on the phone from 10am est. till just now. I hope Betty tells me what I want to here. Nancy

[Moe Bedard]

If you feel like trying another line I just posted the loan resolution dept. above.......

[nancy from long island]

Thank you, I will try now. cross your fingers for me. :>)

[nancy from long island]

I'm on the phone with Betty, she beeped in. she is giving me the run around. Her phone # is 1800-310-9229. I'm now calling the BBB

[Moe Bedard]

You could fire off an email while you are waiting.......

[nancy from long island]

wow thank you, and yes I'm on hold one more time with the BBB. I do have a case #. Nancy

[nancy from long island]

I kept it short and sweet, Let's see how he answers. Nancy

[gracie01]

Hi Nancy,

I have been getting the run around from Ocwen too. They reported us as seriously delinquent and paying under a partial payment agreement. We modified just to change from ARM to fixed. Never been late or missed any payments (no partial payments either). Apparently they did not count the two payments made during the stipulation period as 'regular payments' - they just didn't report that we paid anything! Also, if you modify your mortgage, for any reason, they throw in that nice comment about the partial payment agreement - destroyed our credit scores! I have e-mailed the ombudsman 3 times regarding the comment. They have finally removed it!!! Log in and check under the 'credit reporting' section on their website, if that comment is not on it, then the next time they submit info to the credit bureaus it should be updated. I will check my credit report sometime mid-month, hopefully the comment will not be on it!

I also had a problem with Ocwen adding escrow payments on my account. I was only supposed to pay them for the stipulation period. I called and was transferred and disconnected so many times that it was pathetic. I found that list of e-mail addresses on this site (thank you LoanSafe!!!) and sent off a detailed e-mail explaining my problems to every name on that list, I just checked the website and my account is now updated - no escrow payment added on for 7/1 payment, they finally have the correct payment amt and the correct rate. Send that same e-mail to every name on that list and see what happens.

Good Luck!!!

[nancy from long island]

My god, Ocwen needs to get their sh_ _ together! after spending all day on the phone someone called me from the ombudsman dept. It was 3pm and I was one foot out the door to go to work. It would have helped if she had read my chart before calling me. Well I told her that Betty is not on the ball, that back in April she told me to pay may's payment and your modification will start in June. By her not reading her E-mail from last month my paper work is held up, now they are talking July.
I also told them TO PLEASE!!!!!! up date my credit that were SIX months into the year and they never updated my credit to the creditors and they are messing my life up. I need a new burner for my house and I can't get one with credit reporting from Ocwen thank you very much.
PS I am not getting a OIL burner I want a coal burner It's half the price of oil!!

[nancy from long island]

BBB called me back. She said they have 10 days to respond. The first letter was 30 days, this letter gives them 10 days. WE will see.

[nancy from long island]

ok, it's now june 14 2008 and my credit with all three creditors are now up to date and my score as of now went up to 650. I want to refinance and get out of Ocwen. I went to (removed site) and they told me " I can get in a FHA loan at 6% but the closing fee at the end will be 18.000.00" I told them that is high and should it be about 10 thousand for a broker and 8 thousand for a bank???? I will not pay 18 thousand dollors. HELP!!!!!!!