Ocwen Mod Story

[jusjess]

I had my both of my loans (80/20 loan) modified with Ocwen on March 10, 2008. I was never late with any of my payments or behind. I just wanted to start the loan modification process early because my loan was set to adjust November 2008. Ocwen approved the loan modification and I sent my down payment via MoneyGram and I thought that was the end.

However, after the loan modification I noticed that my loan information was not updated online or in the phone system. I called Ocwen and sent countless emails to ombudsmanweb@ocwen.com and I would always get the message “We are working on it” or “It will be updated in X days” or “The loan modification is still pending”. I constantly got the run around. I started receiving notices through the mail stating that my account was past due. Which it wasn’t because I was paying the amount that was stated in my loan modification agreement.

Luckily one day, I ran across a post by *** Damiano which listed some contact emails for Ocwen. So I decided to email each person on that list about my situation. Within 3 hours after sending the email I received a phone call from a guy named Josh G. You could tell that he was somewhat upset that I sent the emails, but I did not care. I wanted to get my accounts updated ASAP. He told me that he would personally handle my loan and that it would be updated within 24 hours. I must say that by 5pm that day my account info was updated online as well as on the phone system.


My next step is to send Ocwen a Qualified Written Request so that I can get my final papers.

Hopefully the information above will help others in similar situations like mine.

[Moe Bedard]

Hi jusjess,

Welcome to the forum and thank you for joining.............

So happy my email list for Ocwen was able to help you.....that is why I put them together..............

Thanks for sharing your story.........

[InCalifornia]

Huge congratulation again, what a victory!

[jennyb4u9]

i got a loan mod through ocwen also i paid every payment on time money gram they don't update thier systems i have called 2 times telling them that i paid my june payment on time and early at that.they keep saying it will be updated but it hasn't happened yet.i'm afraid they are going to mark me late when i haven't been on my loan mod terms i swear i can't wait to get rid of them and refinance somewhere else im tired of telling them the same thing over and over again.