GMAC Mort. Contacts!! - Loan Modification Forum

frustrated17345 · 10-01-2009, 10:53 AM

Ok. So I started searching online for any contact names I could possibly get for GMAC to send emails to. I found several. To my surprise only (3) of the names came back as being undeliveralble!! So I am hopeful that the others just may reach someone at GMAC. Here are the contacts I emailed... Ralph.Flees@gmacrescap.com'; 'Tony.Renzi@gmacrescap.com'; James.Young@gmacrescap.com';'shalini.parker@gmacrescap.com''peggy.slattery@gma crescap.com'
Has anyone ever tried to email any of these people?? My hope is that by bombarding all their email addresses, I just might have ONE sane person at GMAC try to help me with my loan mod. and actually get somewhere!!!!!

Evan Bedard · 10-01-2009, 11:08 AM

Hi frustrated17345,

Quote:

Ok. So I started searching online for any contact names I could possibly get for GMAC to send emails to. I found several. To my surprise only (3) of the names came back as being undeliveralble!! So I am hopeful that the others just may reach someone at GMAC. Here are the contacts I emailed... Ralph.Flees@gmacrescap.com'; 'Tony.Renzi@gmacrescap.com'; James.Young@gmacrescap.com';<u><font...tte</font></u>ry@gma crescap.com'
Has anyone ever tried to email any of these people?? My hope is that by bombarding all their email addresses, I just might have ONE sane person at GMAC try to help me with my loan mod. and actually get somewhere!!!!!

Good job and keep us posted on the results of your emails!

frustrated17345 · 10-01-2009, 11:34 AM

Ok. So far one good contact name. I just got a response from Slattery, Peggy - TX [peggy.slattery@gmacrescap.com]. Here was the response....
I have re-submitted your loan for a 2^nd review but as we conveyed to Auriton Solutions 9/24 (an authorized 3^rd party on your loan), we will require updated proof of income. Your original application for participation under the HMP program was denied because your debt-to-income ratio doesn’t meet the criteria for the 5-year program. Under HMP, the program uses GROSS monthly income; not NET monthly income. On your original application, you’ve indicated a monthly expense for unsecured debt (credit cards) exceeding $500/month – have you approached these companies for a debt management plan or, compromised settlement to decrease these expenses?

Once the review is completed, I’ve asked that they give you a call to discuss further. Thank you for bringing this matter to my attention.

This is funny because no one can figure out where the GROSS income they used came from. They said the income on the paystubs submitted was less than the figure used to DENY us. Will keep you posted....

frustrated17345 · 10-01-2009, 03:55 PM

Ok so I got a quick call back from a guy explaining to me how they came up with us not being eligible..... They are telling us that we are at the 31% so we don't qualify. Two things....
1. they are figuring year to date as of now.....which included overtime as well as the ONE commission I got this year. My husbands overtime has all but stopped and I have no commissions.
2. even when I use the figures they gave me and I plug them in on the mha website, it says we are 32%! So we would qualify!
3. I understand they use GROSS but the fact is....we don't bring home near that! We bring home less than 1/2!!! Add that up and tell me we can afford our mortgage! Basically after once again getting no where, I'm even more frustrated......I asked if I default on the loan, will you then help me???? Pretty much was told yep...Then we can put you in a program.

WHY CAN'T THEY HELP HOMEOWNERS THAT DON'T WANT TO DEFAULT ON THEIR LOAN BUT ARE USING CREDIT ADVANCES TO PAY THEIR MORTGAGE?????

frustrated17345 · 10-01-2009, 03:58 PM

I also forgot to mention that this was the second response I did get from Peggy at GMAC......

I understand but again, please send updated Proof of Income so our numbers can be adjusted accordingly. Please be patient as I’ve already escalated this matter.

Peggy Slattery
Director
Legal & Bankruptcy Loss Mitigation
GMACRescap
Tel - (214) 874-6996
Fax #: 1-866-535-9471

She has escalated the matter! So before we didn't really care but now we are going to escalate and see what we can do...

vavivo · 10-01-2009, 03:59 PM

I don't understand this whole DTI. I thought the HAMP program just said if your DTI ratio is over 55% you need to go to credit counseling.

vavivo · 10-01-2009, 04:01 PM

Also, in my hardship letter I wrote that I was having to use my credit cards to pay my mortgage, and I was still approved.

frustrated17345 · 10-01-2009, 05:46 PM

vavivo....
I also told them in my hardship letter that we were using credit cards to pay the mort. i am so confused on how they figure gross income......i think they use what ever method they feel! If you go on makinghomesaffordable.com and use their format.... we qualify!!!!

10-01-2009, 10:53 AM	#1 (permalink)
frustrated17345 Member Join Date: Sep 2009 Posts: 10 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	GMAC Mort. Contacts!! Ok. So I started searching online for any contact names I could possibly get for GMAC to send emails to. I found several. To my surprise only (3) of the names came back as being undeliveralble!! So I am hopeful that the others just may reach someone at GMAC. Here are the contacts I emailed... Ralph.Flees@gmacrescap.com'; 'Tony.Renzi@gmacrescap.com'; James.Young@gmacrescap.com';'shalini.parker@gmacrescap.com''peggy.slattery@gma crescap.com' Has anyone ever tried to email any of these people?? My hope is that by bombarding all their email addresses, I just might have ONE sane person at GMAC try to help me with my loan mod. and actually get somewhere!!!!! Last edited by frustrated17345; 10-01-2009 at 10:57 AM..

10-01-2009, 11:34 AM	#3 (permalink)
frustrated17345 Member Join Date: Sep 2009 Posts: 10 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: GMAC Mort. Contacts!! Ok. So far one good contact name. I just got a response from Slattery, Peggy - TX [peggy.slattery@gmacrescap.com]. Here was the response.... I have re-submitted your loan for a 2^nd review but as we conveyed to Auriton Solutions 9/24 (an authorized 3^rd party on your loan), we will require updated proof of income. Your original application for participation under the HMP program was denied because your debt-to-income ratio doesn’t meet the criteria for the 5-year program. Under HMP, the program uses GROSS monthly income; not NET monthly income. On your original application, you’ve indicated a monthly expense for unsecured debt (credit cards) exceeding $500/month – have you approached these companies for a debt management plan or, compromised settlement to decrease these expenses? Once the review is completed, I’ve asked that they give you a call to discuss further. Thank you for bringing this matter to my attention. This is funny because no one can figure out where the GROSS income they used came from. They said the income on the paystubs submitted was less than the figure used to DENY us. Will keep you posted....

10-01-2009, 03:55 PM	#4 (permalink)
frustrated17345 Member Join Date: Sep 2009 Posts: 10 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: GMAC Mort. Contacts!! Ok so I got a quick call back from a guy explaining to me how they came up with us not being eligible..... They are telling us that we are at the 31% so we don't qualify. Two things.... 1. they are figuring year to date as of now.....which included overtime as well as the ONE commission I got this year. My husbands overtime has all but stopped and I have no commissions. 2. even when I use the figures they gave me and I plug them in on the mha website, it says we are 32%! So we would qualify! 3. I understand they use GROSS but the fact is....we don't bring home near that! We bring home less than 1/2!!! Add that up and tell me we can afford our mortgage! Basically after once again getting no where, I'm even more frustrated......I asked if I default on the loan, will you then help me???? Pretty much was told yep...Then we can put you in a program. WHY CAN'T THEY HELP HOMEOWNERS THAT DON'T WANT TO DEFAULT ON THEIR LOAN BUT ARE USING CREDIT ADVANCES TO PAY THEIR MORTGAGE?????

10-01-2009, 03:58 PM	#5 (permalink)
frustrated17345 Member Join Date: Sep 2009 Posts: 10 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: GMAC Mort. Contacts!! I also forgot to mention that this was the second response I did get from Peggy at GMAC...... I understand but again, please send updated Proof of Income so our numbers can be adjusted accordingly. Please be patient as I’ve already escalated this matter. Peggy Slattery Director Legal & Bankruptcy Loss Mitigation GMACRescap Tel - (214) 874-6996 Fax #: 1-866-535-9471 She has escalated the matter! So before we didn't really care but now we are going to escalate and see what we can do...

10-01-2009, 03:59 PM	#6 (permalink)
vavivo Senior Member Join Date: Aug 2009 Posts: 45 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: GMAC Mort. Contacts!! I don't understand this whole DTI. I thought the HAMP program just said if your DTI ratio is over 55% you need to go to credit counseling.

10-01-2009, 04:01 PM	#7 (permalink)
vavivo Senior Member Join Date: Aug 2009 Posts: 45 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: GMAC Mort. Contacts!! Also, in my hardship letter I wrote that I was having to use my credit cards to pay my mortgage, and I was still approved.

10-01-2009, 05:46 PM	#8 (permalink)
frustrated17345 Member Join Date: Sep 2009 Posts: 10 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: GMAC Mort. Contacts!! vavivo.... I also told them in my hardship letter that we were using credit cards to pay the mort. i am so confused on how they figure gross income......i think they use what ever method they feel! If you go on makinghomesaffordable.com and use their format.... we qualify!!!!

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