Hopefully someone can help me figure out the best approach to challenging a WF negotiator's recent decision to close out a short sale request 6 weeks into the process without any warning, explanation or follow up to repeated requests for information.
The short of it is, while closely following their timeframes for issuance of counter conditions, terms, changes, etc, the negotiator closed out the file ahead of the so called time-table provided, two days after my last follow-up, while ignoring all requests for telephone contact and discussion of bpo results, counter amount, etc.
I was first told 31 calendar days (9/22) was her deadline for response, which was then corrected to 30 business days (9/26) when following up at that time. When I called back on 9/26 (34 calendar/30 business days), I learned that she'd supposedly issued the counter by fax on 9/24 (32 cal/28 bus), allowing only 24 hour deadline for my response. I intentionally use an e-fax to in order to have notifications follow me as well as ways of tracing receipt (or non-receipt in this case). I am certain the fax was never sent...or at least never made it to me!!!
She then closed the file at some point on 9/26 (past one timeframe/ahead of the other) without telephone contact or any attention given to my numerous requests through that point (there were many more...I'm just summing up the most relevant deatils here).
What really stings is that her annotation stated a mere $400 increase from $239,500 to $239,900 as the counter!!! It is insane to me that anyone would close out a viable short sale offer for $400 difference!!! Despite my insistence that the fax was never received, no one will provide me with a copy, nor can they access the details of her update to discuss additional conditions she may have included (commissions, payment allowed to jr. lien, etc).
I've since learned that this file was prepped and sent out to the foreclosure attorney on 9/23, hence the start of my suspicions!! Either a) she / they are intentionally steering this file into foreclosure, or b) negotiators face some sort of 'rating' or 'grading' for timeframes from one step to the next, which she is attempting to improve or avoid by forcing closure of this file so quickly without thorough attention being given.
Virginia foreclosures move very quickly, so it is insane to face starting over at square one at the risk of losing the buyer to more delays, and/or racing a 30 day foreclosure clock!! I am now engrossed in escalating the matter on a daily basis, directing written recaps and complaint to the attention of every supervisor or manager's name I've collected along the way.
I realize that it is rare for lenders to actually stick with promised turnaround times, but I included the day-counts because with each f/u I made, WF representatives stressed a 'strict' requirement for negotiators to adhere to outlined timeframes, and responsibility on their part to notify appropriate managers if not followed.
Can anyone shed light on this strict procedure, the most likely motive on her part, and the best angle to challenge??