Citimortgage Contacts

[loanmodwannabe]

Their Loss Mitigation department is cleverly titled "Workable Solutions Dept." That remains to be seen...
Workable Solutions Fax 301-696-4473

[LosingFast]

Has anyone had success with a loan modification with CitiMortgage. My first and second are with Citigroup (1st with CitiMortgage and 2nd with CitiFinancial). I've talked to CitiFinancial about my 2nd and they are willing to work something out with me, BUT they have to wait for the 1st (CitiMortgage) to agree to a loan modification.

I'd like to know if ANYONE has had a favorable experience with CitiMortgage? They are calling for payment, but when I ask about the modification request made by HOPE NOW, they won't give me any information, they just want payment.

Any information will certainly help!

[Moe Bedard]

Losing Fast.....you are asking the cs reps from collections, they don't care about your modification, they just want their money......so they aren't going to be real helpful.
In the success stories....Echo2.....just had a very good experience with Citigroup and on a HELOC which is very difficult to get modified. Below are the email addresses that she used.....send your hardship letter to each one of them.......it won't hurt.......

you can read Echo2's experience in the successes....

Also the non profit Naca is working with Citigroup on helping people......it does depend on what state you are in but contacting them won't hurt either.....
https://www.naca.com/index_main.jsp

Hope this helps......

Welcome to the forum and thank you for posting...

The department that is incessantly asking for the payment is the collection department, you need to get into the Loan Retention or Loss Mitigation Department to determine the progress of your modification. Collections has one function, get your MONEY. They are not geared to answer anything expect where do you send your money....

So...please call into Citi and get the number for Loss Mit or Loan Retention and call them and determine the progress of your modification. Also call the HOPE consultant that you are working with and get status from them. This is a daily phone call to both parties to determine the status, this is a second job for you and you have to stay on top of it or it will slip through the cracks....please start calling Monday with that goal in mind.

This is the call, call, call and fax, fax, fax formula, the squeaky wheel gets the grease one...

You must stay on top of this, you have to contact HOPE and Citi daily to determine the status, I can not minimize that need.

[loanmodwannabe]

Citi received my QWR + Loan Mod packet last Monday. So today I began the Poppy method of call, call, call.. After a very frustrating experience going through the India call center, I found out that because my loans are both conventional, the packet was sent to St. Louis. Two hours later I got a call from a very nice Loss Mitigation Prospector from the good 'ole USA. She informed me that she only represents our second loan (both 1st and 2nd are from Citi) and that we are great candidates for a loan mod because our surplus income is about two hundred bucks/month and that most likely we would get a long term rate reduction. She asked if I would like to hold off on proceeding with this mod until I hear from the Citi person facilitating the 1st loan. I told her that we should proceed with the additional paperwork and that a final decision re: any modification would be made once we take both loans into account.
Here is the phone number of this Citi Loss Mit Dept in St. Louis/O'Fallon, MO: 636-261-7533, fax: 866-704-8050.
So now I have to submit tax returns and bank statements. I'll keep you updated. I feel optimistic for the first time in all of this!! Thanks, Moe!!!!!

Good do not disappoint them, call daily they would miss you otherwise...

[mreedlaw]

Best wishes with your loan modification - I hope that you change from a Wannabe to an "Actually"!

We are fortunate to have the Success Stories starting to accumulate like the fallen snow here at LoanSafe. ASC, CITI, Option One, etc...while no two situations (like snowflakes, sorry - it's still winter, ok?) are alike, it's good to see others having success with similar lenders.

Good luck!

[tennis00]

HI LOSING FAST,

I am in your EXACT position. How is it going? Is it working? I have not started the process but want to. I have a mortgage with Citi mortgage and a HELOC with Citi Financial. I want to lower my rate in both. One is at 8.75% and the other at 15% (HELOC). HELP!

[Moe Bedard]

Hi Tennis00,
Welcome.........could you please start your own thread in the "Tell us your story" section of the forum so we can take a look at your particular story and offer information to you.....and please be as informative as possible...
thank you,

[mreedlaw]

Continued best wishes to Wannabe and Tennis00 (I hope you have some success on this forum as well)...Thanks, Michael

[LosingFast]

Well folks, here's the story. I talked to a very nice lady at HOPE NOW last week who told me I had a good chance for a loan modification. She indicated she would send me an email with the same information she would be sending to CitiMortgage requesting the modification. To date I have not received the email.

I have tried several phone numbers for the loan modification folks at CitiMortgage. I think I have a good one 866-450-3173 extension 52802, BUT the person's voicemail box is FULL. Have to keep trying to reach a "live person".

I also found a PDF file from HOPE NOW that may be helpful for folks looking for phone numbers to other lenders:

Aurora Loan Services 800-550-0509
Avelo Mortgage, LLC. 866-992-8356
Bank of America 800-846-2222
Carrington Mortgage Services 800-790-9502
CitiFinancial/Citi Trust Bank 800-422-1498
CitiMortgage/ Loss Mitigation 866-272-4749 (this number got me to a person who provide the number above)

CitiResidential Customer Care 800-430-5262
Countrywide Home Loans 800-669-6650
EMC Mortgage, Inc. 877-362-6631
First Horizon Home Loans 800-364-7662
GMAC/Homecomings/ResCap 800-799-9250
Home Loan Services, Inc. (d/b/a First 800-500-5022
Franklin Loan Services and NationPoint Loan Services)
HomEq Servicing 888-270-6663
HSBC Consumer Lending 800-333-5848
HSBC Mortgage Services 800-365-6730
HSBC Mortgage Corporation 888-648-3124
Indymac Bank 800-880-6848
JPMorgan Chase Prime Loans 800-446-8939
JPMorgan Chase Non-Prime 877-838-1882
JPMorgan Chase Home Equity 866-582-5208
JPMorgan Chase Default HPO Help Line 866-345-4676
Litton Loan Servicing 800-999-8501
National City Mortgage Corporation 800-523-8654
Nationstar Mortgage, LLC. 888-480-2432
Ocwen Loan Servicing, LLC. 877-596-8580
Option One Mortgage Corporation 888-275-2648
Saxon Mortgage Services 888-325-3502
Select Portfolio Servicing 888-818-6032
SunTrust Mortgage, Inc. 800-443-1032
Washington Mutual, Inc. 866-926-8937
Wells Fargo Home Mortgage 877-216-8448
Wells Fargo Financial 800-275-9254
Wilshire Credit Corporation 888-917-1050

Will keep you posted!

Thank you for the posting on the numbers.....will make a sticky out of it this weekend for everyone.....

Thank you so much again.

[loanmodwannabe]

Here is another number that connects you to a Citimortgage customer service rep in the U.S. (no disrespect to the country of India) re: Loss Mitigation/Foreclosure Prevention: 866-272-4749 (M-F, 7:00-4:00 pm CST)

I had a good experience, very helpful...

[miss_debbie84]

I have the same loan company as you. and i have cit . I hope for you it works out. I lost my job and now i don't know where to turn. I am a single mom amd grandma. trying to get work and hold my house. My grandaugther lives with me and i am so scared i will be homless. I hope you find your help. The state i live in has no good jobs to get me back on my feet. I can only hope i get a job before i lose my home.

Thank you for joining and welcome to the forum....

I really hope that you can get back on your feet, in order to obtain loan forbearance or modification they do require an income. Have you spoken to HOPE yet about having a hardship and getting some assistance from them in speaking with your lender? They are a non-profit and free 888.995.HOPE also there is ACORN ACORN: Home, they too are a non-profit organization that may be able to assist.

[miss_debbie84]

Thank you poppy
I hope they can help me thanks for your help.

[loanmodwannabe]

Be warned, after having two good experiences calling this number: 866-272-4749, today I had a horrible experience and I found out that this number is in fact Collections, not Loss Mit.

[numbinnj]

I have citimortgage for 1 and citibank for the 2nd. Did an 80/20 initially. I have been down the road for almost a year and half of the nonsense with Citi1 with in house mods, HAMP, in house mod again and still waiting. I have told them last time we spoke that they are tampering with the numbers I have provided to them because they keep denying me based on figures that someone created on thier own and it was not me. I almost feel that they are trying to coach me into saying that yes, i may have given a higher number than necessary initially, when I didnt. It is what it is and it doesnt work. Citi 2, is calling asking for payment (2 months behind on them) and I wont talk with them just yet. Last conversation with Citi1, I let the lady try to put me thru yet another in house mod, which if accepted (and wont be), would mean that our payment does not decrease, but it will increase-in order to allow them to tag any over due monies to the end of the loan. And this is supposed to help us? Not to mention, they have not even factored in the increase in property taxes for this year.
Next steps, is to hear from them (use thier ignorance as time on my side for once) and move on. We will not stay here, too much of a burden.

When the day comes that you realize that you are actually putting your mortgage payments BEFORE the health and safety of your family, something must go.