Please help-new member struggling with AHMSI - Loan Modification Forum

TToodle · 10-09-2008, 08:04 AM

I too am struggling with AHMSI. My husband and I are trying to get a fixed rate mortgage and get out of our ARM. I am a stay at home mom and we have two children. We have been using our savings in order for me to be able to stay home with our infant who is ill but now our savings is running out. We contacted AHMSI and were told to send a hardship letter, budget, and paystubs and they would consider us for negotiation through the Home Retention Team. We faxed our information and were told to wait 48 hours to hear from a negotiator. 3 days passed and nothing. when my husband called back they told him they never received the fax. they also stated that that was the ONLY way to send the information, they do not have email and they do not have a mailing address??? That's what they said. My husband faxed it 14 more times in one day and then we waited. 3 days passed. He called back and the same thing happened. After faxing it numerous more times on different faxes he called back 3 days later (they told him we have to wait 48 hours each time to see if it was received) and nothing. They said they didn't receive it and could not help us and hung up on my husband. I don't know what to do!!! We can't get help from them and we can't afford to stay in our house much longer. Any advice on how to deal with this horrible company would be appreciated.

Thank you,
T

Dan Bailey · 10-09-2008, 09:18 AM

TToodle,
Welcome to the forum and thank you for joining. Hang in there! *** or Moe will be by as soon as they can to give you some suggestions. Good luck!

Dan Bailey · 10-09-2008, 09:21 AM

ttoodle, heres a previous post by *** on contacting AHMSI: http://www.loansafe.org/forum/option-one-mortgage-american-home-mortgage-servicing/5317-need-help-ahmsi.html

TToodle · 10-09-2008, 10:06 AM

We emailed our information to all of those individuals yesterday but haven't heard anything back yet. Thank you for your input, and for getting back to me. I am at a loss as to what else to do.

T

Moe Bedard · 10-10-2008, 12:01 AM

TToodle,

Welcome to the forum and thank you for joining.....................

Here are the numbers that you need to call into and send your hardship letter in a fax to Jeanne Drake

American Home Mortgage Servicing Inc.
Customer Correspondence
P.O. Box 631730
Irving, TX 75063-1730

Jeanne Drake-VP Home Preservation Dept.
Direct: 1-949-784-6011
Fax: 1-866-642-4196

Home Retention Team
1-877-304-3100

10-09-2008, 08:04 AM	#1 (permalink)
TToodle Junior Member Join Date: Oct 2008 Posts: 2 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Please help-new member struggling with AHMSI I too am struggling with AHMSI. My husband and I are trying to get a fixed rate mortgage and get out of our ARM. I am a stay at home mom and we have two children. We have been using our savings in order for me to be able to stay home with our infant who is ill but now our savings is running out. We contacted AHMSI and were told to send a hardship letter, budget, and paystubs and they would consider us for negotiation through the Home Retention Team. We faxed our information and were told to wait 48 hours to hear from a negotiator. 3 days passed and nothing. when my husband called back they told him they never received the fax. they also stated that that was the ONLY way to send the information, they do not have email and they do not have a mailing address??? That's what they said. My husband faxed it 14 more times in one day and then we waited. 3 days passed. He called back and the same thing happened. After faxing it numerous more times on different faxes he called back 3 days later (they told him we have to wait 48 hours each time to see if it was received) and nothing. They said they didn't receive it and could not help us and hung up on my husband. I don't know what to do!!! We can't get help from them and we can't afford to stay in our house much longer. Any advice on how to deal with this horrible company would be appreciated. Thank you, T

10-09-2008, 09:18 AM	#2 (permalink)
Dan Bailey Loan Safe Moderator & Homeowner Guide Join Date: May 2008 Location: Wilmington NC Posts: 1,407 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Please help-new member struggling with AHMSI TToodle, Welcome to the forum and thank you for joining. Hang in there! * or Moe will be by as soon as they can to give you some suggestions. Good luck! __________________ Loansafe saved my home!! I may be alot of things, but I do know the difference between reply and forward.**

10-09-2008, 09:21 AM	#3 (permalink)
Dan Bailey Loan Safe Moderator & Homeowner Guide Join Date: May 2008 Location: Wilmington NC Posts: 1,407 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Please help-new member struggling with AHMSI ttoodle, heres a previous post by * on contacting AHMSI: http://www.loansafe.org/forum/option-one-mortgage-american-home-mortgage-servicing/5317-need-help-ahmsi.html __________________ Loansafe saved my home!! I may be alot of things, but I do know the difference between reply and forward.**

10-09-2008, 10:06 AM	#4 (permalink)
TToodle Junior Member Join Date: Oct 2008 Posts: 2 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Please help-new member struggling with AHMSI We emailed our information to all of those individuals yesterday but haven't heard anything back yet. Thank you for your input, and for getting back to me. I am at a loss as to what else to do. T

10-10-2008, 12:01 AM	#5 (permalink)
Moe Bedard Founder Join Date: Aug 2007 Location: Southern California Posts: 16,887 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Please help-new member struggling with AHMSI TToodle, Welcome to the forum and thank you for joining..................... Here are the numbers that you need to call into and send your hardship letter in a fax to Jeanne Drake American Home Mortgage Servicing Inc. Customer Correspondence P.O. Box 631730 Irving, TX 75063-1730 Jeanne Drake-VP Home Preservation Dept. Direct: 1-949-784-6011 Fax: 1-866-642-4196 Home Retention Team 1-877-304-3100 __________________ Moe Bedard Founder LoanSafe.org "America's #1 Home Loan Forum" LoanWorkout.org "America's # Loan Modification Blog" Get My FREE Loan Modification E-Book \| Please donate to LoanSafe.org \| Loan Modification Training For Attorneys \| Rate Your Mortgage Servicer The comments by me and the materials available at this web site are for informational purposes only and not for the purpose of providing legal advice. Most of the information you find here is easily available on the internet. You should contact your attorney to obtain advice with respect to any particular issue or problem. The opinions expressed at or through this site are the opinions of the individual author and may not reflect the opinions of the firm or any individual attorney. Please Read our Privacy Policy and Legal Disclaimer Here.

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