AHMSI "relationship" Manager hasn't returned my calls

[Kirby'sMom]

Friday, May 4th, was the deadline for us to respond to AHMSI's offer for a repayment plan to get current. According to my "relationship" person, my investor won't take any payments arrangement longer than 3 months! If it was just for the past due, we'd be in good shape. But, now they've added fees to the total.
I spoke with him last Tuesday and he said for me to call him Friday. I called him on Thursday and left a voice mail and again, twice on Friday. He never returned my call. Well, on AHMSI's website, it says my offer has expired and I will need to call and request an updated one.
Also, got mail today saying are MHA loan mod request has been denied. (They offered it before I sent everything in) Seems we don't qualify because two years ago we already got one. I emailed Jim Davis today and left him a voice mail. Going to see if that gets me anywhere faster. I asked for an in-house loan mod. They have all the faxed in documents and our letter today said they could review those for a regular loan mod. We'll see if anyone calls or emails me back tomorrow.
I'm going to go relax, make supper, and chill in front of the TV tonight. Gotta vote for Donald Driver!!

[Evan Bedard]

I emailed Jim Davis today and left him a voice mail. Going to see if that gets me anywhere faster. I asked for an in-house loan mod. They have all the faxed in documents and our letter today said they could review those for a regular loan mod. We'll see if anyone calls or emails me back tomorrow.

I'm sorry to hear your relationship manager did not answer or return your call in regards to the repayment plan. Since you did receive a HAMP modification 2 years ago you will need to be in review for a regular in-house modification like you stated. Wise choice emailing Jim's office as someone there should be able to escalate your account and get it assigned in a very timely matter..

[Kirby'sMom]

Thanks, Evan. I sure hope it gets assigned in a timely matter! We didn't have any problems with the past two loan mods. Maybe they think we're deadbeats since we fell behind again! One thing, though, the last two times we did this, I identified myself as a loansafe.org member. This time, I first did that today in my email to Jim Davis. Maybe that'll be the difference!

[Evan Bedard]

Yes major banks such as AHMSI are definitely aware of our forums. Was the repayment plan being offered a doable option? If so, I would try to get back on that plan because I assume you have currently have a great interest rate being you obtained a permanent HAMP mod..

[Kirby'sMom]

Yes, we were at 2% with our HAMP mod. The repayment plan they had was $1200 down and then $1217 a month for the next three months. We could do it, but would be extremely tight. I'm holding off a bit before asking for another quote - the one we had expired May 4th without being able to get hold of my relationship guy to accept it. I'm sure it'll be higher now. I don't want them to say we have to pay the down payment amount in two weeks and then have them ask for a monthly payment this month, on top of it! After the three months, we would go back to the origianl payment on our HAMP, which is $493 a month.

[Evan Bedard]

Wow $493 a month is an excellent payment. Try to negotiate the repayment plan where you can make the down payment one month, and not be required to make the first payment on the plan to the following month.. Be very aggressive and if the manager assigned to your account does not answer or won't call you back, request to speak with someone else as this is very time sensitive.. The longer it takes to get on a repayment plan the more $$ you are going to have to come up with..

[Kirby'sMom]

I called and spoke with Jim Davis. He forwarded my account to an advocacy person. I also emailed my relationship guy. I had two calls last week - one from an negotiator and one from someone who was the advocacy person, I believe. The negotiator must be from my relationship person because she said she has never heard of Jim Davis! Strange, huh? The other lady who called said my loan mod has been escalated, so hopefully we'll hear something soon.

[Evan Bedard]

I called and spoke with Jim Davis. He forwarded my account to an advocacy person. I also emailed my relationship guy. I had two calls last week - one from an negotiator and one from someone who was the advocacy person, I believe. The negotiator must be from my relationship person because she said she has never heard of Jim Davis! Strange, huh? The other lady who called said my loan mod has been escalated, so hopefully we'll hear something soon.

Many times departments do not communicate to well with one another. If they have not done so already the executive's office should be getting your account escalated very soon. Good luck!

[Kirby'sMom]

We heard back from AHMSI today. They denied our in-house loan mod. Their reason was because we didn't have at least $250 positive amount left after figuring all bills and expenses. I had figured it by around $100 positive amount, just like I did for the previous loan mods we had with them. I explained that I could send an updated financial as I had figured high for a prescription co-pay that my doctor wanted me to take and I don't want to take that drug now. She said they already took possible medical costs into consideration. ???
So, I called Jim Davis again and explained what I heard today and he said that I could ceetainly ask for a "reconsideration" and update my financial info. So, I have a voice mail in to the advocacy person to do just that. I had hoped that it would all be over soon!! The longer it takes, the more $$$ we will owe them. Ugh!!

[Kirby'sMom]

I sent all the loan mod paperwork in again. This time, I have heard more from my negotiator then before, so am hopeful it's actually being worked on! She actually called me three times with questions about our earnings, etc., she wanted me to fax our property tax bill in, too. They pay it out of escrow, so should have it, but I did fax it in. She said everything looked good and to give them three weeks to give us an answer. I sure hope this time we get approved for a good loan mod.

[Evan Bedard]

I sent all the loan mod paperwork in again. This time, I have heard more from my negotiator then before, so am hopeful it's actually being worked on! She actually called me three times with questions about our earnings, etc., she wanted me to fax our property tax bill in, too. They pay it out of escrow, so should have it, but I did fax it in. She said everything looked good and to give them three weeks to give us an answer. I sure hope this time we get approved for a good loan mod.

Great job getting everything updated in such a timely matter! It is good that your negotiator seems to be due diligently working on your file and this could make all the difference going through this process. Having a rep who is consistently working on your file to ensure everything is going well greatly increases your chances for receiving assistance.

[Kirby'sMom]

On Monday, FedEx drove up with our loan mod papers. We were approved for a new in-house mod! Our interest rate is still 2%, like it was with the HAMP mod. We do not have a balloon anymore! Yay!! So, our payments went up some, but I am so relieved we don't have that darn balloon, which would have come due where we were 80 years old! So, the 3rd time was a charm. My advice to everyone going through this with AHMSI/Homeward Residential, keep faxing the paperwork in, over and over, after every denial, refax.....it worked for us!! Thank the Lord, as He made it happen!!

[3BOYS]

Hi can i have the email for Jim's office please !!!

[Evan Bedard]

That is awesome news Kirby's mom I'm so glad to see your hard work and due diligence has paid off!!

[Evan Bedard]

Hi can i have the email for Jim's office please !!!

Here ya go,

Jim Davis
jim.davis@ahmsi3.com
1-904-996-9696

[3BOYS]

Thank you so much!!!! Do you know if ahms will do a second modification i got one 3yars ago ?

[3BOYS]

I was told today dine for hamp mod they will tell me Friday if i qualified for in house mod !!!

[Coloradofury]

They will consider a 2ond. We had one done and it was far better than the 1st mod. We also went through Jim Davis when we were first denied. Be sure to be considerate but firm when you contact him. Send your hardship letter insisting you can make it work and what your very valid concerns are (balloon is insane - however you can sell or re-fi in 5-10-15 years if you choose).

jim.davis@ahmsi3.com hope this is still valid.

This was my note to him last year and I received both a phone call from HIM and email same day!!

Jim,




I understand you are the most concerned and capable dealing with modifications and potential violations due to mishandling of documents. We respectfully request you help escalate a review of our package.



My husband and I are desperate to move this process along as we are not able to move our family from our home at this time and desperately desire to keep it. If a loan negotiator would simply review our package we are certain we know it is clearly evident that we are able, qualified and a promising risk.



Regards,