I'm trying to help my mother-in-law get a modification to get out of her adjustable rate mortgage. She has at least 21pct equity so a standard refinance is possible but we want to avoid adding people to the loan, and a modification is the best way. She is current, but will qualify as imminent default by the standard metrics.
We went to the NACA event in San Diego and met with Ocwen reps. The guy was very friendly and seemed to be helpful. He took all of our information and even gave us a direct contact to their office in Florida.
A week later we got an email request for most of the same documents that were already in the package NACA had scanned in for us. Worse, the phone number did not work and I'm worried I'll have to contact India...
Has anyone been able to contact Ocwen in Florida?
We were given:
email@example.com (put loan number in subject)
M-F 5:30am-2:30pm PST
Turns out this is for some VA center.
I put this here since I was not able to find a forum dedicated to Ocwen issues...