I need help can anyone please comment if you know what this means?

[Mylittleone3]

I submitted my docs to Naca so Naca submits them to my servicer on May 4th
then I get a response from my servicer on May 13th requesting additional docs
so they were sent on May 16th the status on that was that the docs were sent
to the underwriting dept for review. And on May 31st I get an email from Citi stating this below:

“STATUS as of 05/31/2011 (from Citi my servicer)

Your mortgage assistance request is in the final stages of review.

So nnow I get an email from Naca on 6/6 with a new action plan to submit
the same docs I submitted in the beginning I am confused do I need to start
this process all over again does anyone know what this means????

[Cat Damiano]

Hi,


Welcome to the forum and thank you for joining..........

You may want to keep your questions going in your original thread versus starting a new thread with the same question as members are replying and viewing on that one instead.

I need help what does this mean anyone have an idea!

[Mylittleone3]

Cat,
Ok yes thank you...

[Mylittleone3]

Ok so today I get this email from my servicer can anyone help me or relay to this message!!!

06/09/11ServicerSTL MO This file was submitted to Citi's closing dept to be reviewed by an UW on 5/16/11. Since that date, the file has escalated to the Executive Response Unit at Citi. Therefore I am no longer assigned to the file and contact needs to go through your loss mit counselor with the ERU department. The file will need to be submitted to an ERU underwriter.

[lwillhite]

Dear Mylittleone3,

I am so glad you found my email to assist you and hope that your quesitons were answered. You know that if you have any more questions or concerns, you can email me directly at lwillhite@naca.com. If after 15 days you don't see any updates in your web file, please do let me know. Thank you!