??? NACA problem...

Horsegirl · 06-30-2009, 07:17 PM

I spoke with NACA today because I was supposed to get a call back last week and didn't after sending the info they requested. Today I got a new person that I haven't worked with before and she was somewhat short with me, kept putting me on hold and re-looking over my file. I thought I had done everything they requested and was wondering when they would be sending the file to CW/BOA. She came back after having me on hold forever and asked if I did indeed have two car loans, I said yes, and she went on a speel about how the lender is not going to look favorably on that and they will want me to make a sacrafice too?? HUH? I told her, why is this the first time I'm hearing of this being an issue? She said they will want me to give up a car or take it back to the dealer or something? I told her the cars aren't worth what we owe on them and that is not a good financial decision, makes no sense! She told me that there may be a problem, and they are also counselers, and she was just advising me!? I'm at a loss... THEN she said that I need two more forms, one for taxes and some affidavit. I thought I was through with all the paperwork! Anyway, I've had such good experiences with them in the past, not a good phone call today. Has anyone else had this experience?

I'm so tired...

kateistired · 07-01-2009, 06:47 AM

I am certainly not trying to be negative about NACA. I have just noticed that they have told a number of people similar things such as stop paying credit cards, etc. I got my loan mod directly through BOA, and while they took down my income and expenses, I was never advised to stop paying anything or turn in a vehicle...I don't know that it is a good idea for them to encourage people to be financially irresponsible...

beccaL · 07-01-2009, 11:07 AM

I had a terrible experience with NACA. After going over my income and expenses they said I qualified. Then 4 months later I was denied a mod and they told me that it was because I make too much money. They reported to BofA that I make twice what I actually do! They wrote up my paysubs as one week's pay when they are in fact 2 weeks. They told me that I make plenty of money and should be ashamed of myself for not paying my mortagage while living an "extravagant" lifestyle. I fired them and am dealing directly with BofA to try to salvage something. I now have to prove to them that my paystubs actually account for 2 weeks of pay not one, and start all over.

Lizzy · 07-01-2009, 01:33 PM

I was told yesterday re: the Home Affordable Affidvait (Form 1021) and Form 4506 (the taxes one). The counselor I spoke to more than 3 weeks ago told me my file was being submitted to the lender as we spoke....that was on 6/5. To date, my file has still not been submitted to the lender. I've spoken to NACA three times since 6/5 and the first time I was told that it should take no more than 2 weeks for my file to be submitted, my last call (yesterday) I was told about the forms and that my file should be submitted by Monday....to call back if I don't see a change of my status on their website. I faxed the forms they requested today.

merev · 07-02-2009, 08:01 AM

I think everyone that was recently submitted for a mod is just now finding out about the additional documents. I talked to a counselor yesterday at NACA. She told me that the added request for docs is basically BoA/Fannie Mae covering their bases. They were so loose with actual proof of income before. I was questioning the need to fill out the 4506-T form and the need to send in my last tax return. I am wondering if this is just a new way to stall on approving mods.
In addition to all the bailout money CW/BoA/Fannie Mae received, they are also being compensated for each mod they approve. I just hope things will start to improve for all of us. This is the most exhausting thing I have ever gone through.

FedUp02 · 07-03-2009, 10:42 AM

Dang - It makes me tired just reading these posts! Like I have already mentioned a thousand times before, we are still "pending" too after a long amount of time.
Stopping all of this and just walking away to Rentersville is looking better all the time.

ItsJustMe · 07-03-2009, 11:19 AM

We haven't had NACA say anything about our two car loans. They aren't enormous, a total of $603 together. Are yours huge? We did get lectured by 995-HOPE (the number on MHA site). I just told her, listen, we COULD afford two car payments, just like we could afford a huge mortgage payment, we are in this mess because our income has gone DOWN $3K a month! We have lots of expenses we can no longer afford, and we are working to lower ALL of them, including the mortgage.

SillyWorld · 07-03-2009, 12:15 PM

You all should be lucky you get an answer from NACA I cannot get any Phone answer or email returns..???

Moe Bedard · 07-03-2009, 12:39 PM

I believe NACA is inundated just like the mortgage servicers are.

Unfortunately there is a lot of human error going on on all sides of the equation. This is just classic example of an overwhelmed system and the only way not to get lost is to be that squeaky wheel that they hear from all the time and DOES NOT GO AWAY until they get help.

Trust in NACA , but keep fighting as if they weren't fighting for you at all and verify your counselor is on top of your case. They are a great organization, just inundated and overwhelmed with homeowners in their system and when it is like this, you get bad service.

dthom · 07-03-2009, 12:56 PM

Two days ago after waiting 5 months NACA told us they need the 4506T and the hardship affadavit. No mention of sending in the tax return,the 4506T is to enable them to pull your tax return info directly from IRS. I also had to provided update proof of income (3rd time we have done this for them). I decided to be proactive and also sent current property tax statement and Home Insurance renewal info even though they are escrowed already. Taxes went down, but insurance went up a bit.
Faxed everything today. Will call Monday to make sure they have everything they need. I have never even been assigned a regular counselor. Just keep getting different people. Freddie Mac had supposedly asked for the updated income info back in May, but according to last rep, CW/BofA has never responded since the last request. I intend to call NACA every week from now on,until I get an answer. I have a number from Juanice at B. Dosoers office, but have hesitated to call her back, since she has already told me she could not help if I stayed with NACA. She then called back and said I could give her number to NACA, but afraid if I do that NACA will be upset, since they have told me not to try to advocate on my own. Whole thing has become so stressful, I am just one big bunch of nerves all of the time.
Guess we will just wait some more and try again to get some kind of payment in. They have refused to take partials and that is all I can afford to come up with the past two months. I have saved only about 1K of the over $3K that CW/BofA now wants, and if they don't take a payment this month we will owe over $4k. I feel like this is the beginning of the end for us.

j-nice · 07-03-2009, 01:13 PM

dthom-like you, I have never talked with the same person more than once at NACA. Never once has anyone told me "I am your counselor or your go-to person". From what I understand the 4506t form allows Fannie Mae to pull your IRS tax returns to ensure that you are not falsifying information and in fact are experiencing a financial hardship (loss of income). If your taxes are filed by an accountant (which mine are) I would think those would be satisfactory for Fannie Mae. NACA has had my 2007 & 2008 tax returns since I started sending them info at the beginning of February. NACA now has 80+ pages of info from me.

I am going to try and make a payment next Friday so I don't get any more than a month behind. I am stashing as much away as I can to come up with a whole payment, plus set aside the money for the bk attorney. The attorney wants me to try and get the mod completed before I file the chapter 7...this is almost becoming comical...everyone is now in limbo because of this never ending mod process! I can't remember the last time I slept a whole night peacefully or had a really good laugh. My body is starting to fall apart from the stress.

dthom · 07-03-2009, 01:54 PM

I know faxed papers today, but I didn't include 2008 tax return. I think I will re fax tonite and include it. Rep I talked to on Wed. wasn't real clear about anything, in fact he seemed annoyed I was asking so many questions. I am scared because part of my husbands earned income was per diem, non taxable and non reportable, due to his job. Truck drivers can take the meal and lodging allowance as per diem and then not claim that deduction at end of year. Trouble is his income on our tax returns looks awful. They would wonder how we even got the house in the first place.
But the per diem was counted when CW approved the mortgage. His former employer is sending us a statement, but wont have it until about Wed. next week. I have made a note of that on the NACA fax sheet though. Freddie Mac was supposed to have been looking at file in May when we provide update proof of income according the the email that NACA received. Jackeline showed that to me when I emailed NACA at that time.
The rep I got on Wed. seemed annoyed that I was concerned it had been over 5 months, didn't seem to know anything about the investor requesting info in May, and on and on. When I started asking questions that is when he emailed the 4506 and Hardship. Told me to call back 24hrs after faxing to see if they received it.
I agree the stress is outrageous. I have a hard time getting to sleep at night, thinking about this, then when I wake up its the first thing on my mind. Just the least little thing can put me in tears. Can only imagine what my blood pressure is like. I still have number for Juanice in B. Dosoers office, she said I could give it to NACA and she would see what she could do, but NACA has told me repeatedly not to advocate on my own, so I am afraid to mention it to them.

j-nice · 07-03-2009, 01:59 PM

dthom-do yourself a favor and call David Leighton monday morning about 11-11:30am our time. He can tell you where your file is in process at CW's side of it. You will be glad you called him.

Also, I was checking my online account (like the third time today) and I went to the documents section and I can't view my HUD and Note docs, which I have been able to do so in the past...I wonder what's up with that?

dthom · 07-03-2009, 02:48 PM

j-nice

Thanks, I am going to do that I think, just for some peace of mind maybe. I have to find the thread his number is in and write the number down and take it to work with me.

I just checked my account too, and this is what it says:

We apologize this service is temporarily unavailable.
Please select another option from your navigation bar at this time, and try this service again later.

First time I have seen this also. Not sure what it means. Hope it means they are actually doing something. LOL

jlynsmom · 07-03-2009, 06:30 PM

Dthom - I got that message the day before the cw site updated to indicate my loan mod was approved, so I would guess that they are doing something. You can still access that account if you use the options in the box on the upper left corner. Hopefully you'll have good news the next time you log in.

Horsegirl · 07-03-2009, 08:44 PM

Wow! so many responses in one day! My car payments equal 1200 a month, for those of you wondering, we COULD afford it before, not now. We don't have a freddie/fannie loan either. We have an investor loan Wells Fargo is our investor. If fannie/freddie are requesting these documents, and we don't have a loan with them, why do we need them?? I'm totally confused?! has anyone here had the two forms requested and not had a freddie/fannie loan? Thanks for all the responses, glad to know once again I'm not alone in this...

CW California · 07-03-2009, 11:01 PM

Horsegirl
I thought maybe it's possible that because some lenders have requested them that NACA has decided to acquire them from everyone to just speed of the process. Cover all the bases so to speak. Next week I am supposed to call NACA and my invester is Bank of New York. I'll let you know if they request it from me too.

angel12 · 07-04-2009, 01:44 PM

I have been trying to get mod since July 08.It seems like since NACA did the mass hiring the counselors are less helpful I have had a counselor call me while I was on the phone talking to another counselor. I had 2 phone appointments in a week, each time a different person asks for more documentation. Talked to counselor on June 29th she told me all I needed was the 4506-t and my file would be submitted. July 1 told I needed,property tax bill,recent mortgage statement, proof of homeowner's insurance,recent paystub.I have another phone appointment on July 6th hopefully my file is complete and will be ready for submission. Can anyone think of anything else I may need so I can fax over the weekend. I am already in foreclosure and my July 2nd sale date was postponed by BOA. The last NACA counselor was short with me and said "you make good money I don't see why you need mod" hope I don't get her again

amyjeannine · 07-04-2009, 01:53 PM

Gee, I did not think it was up to the NACA counselors to be judgmental...
Just because you have a high income, does not mean you don't have high expenses or that your income is not substantially less than when you bought your home and cars. It all is relative and I think this counselor missed the point of your need and situation.

Good luck

beccaL · 07-07-2009, 05:53 AM

Quote:

Originally Posted by ItsJustMe

We haven't had NACA say anything about our two car loans. They aren't enormous, a total of $603 together. Are yours huge? We did get lectured by 995-HOPE (the number on MHA site). I just told her, listen, we COULD afford two car payments, just like we could afford a huge mortgage payment, we are in this mess because our income has gone DOWN $3K a month! We have lots of expenses we can no longer afford, and we are working to lower ALL of them, including the mortgage.

We actually don't even have a car payment! My student loans are huge but thats not something I can "cut back on" because believe me I would. They don't like how much we spend on utilities and food! I screamed some choice words at her fired them and hung up. I realize they are in NC and things are cheap there (I know I used to live there). The fact is that NY is EXPENSIVE. There is nothing I can do about the fact that a gallon of milk is $5.00 here. The amout they told me I should be spending on food is actually lower than the food stamp allowance here! Gee, maybe I'll just stop feeding those pesky kids! They would no even listen to me when I tried to explain the mistake they made with my paystubs. I hate NACA! They made me waste precious time with their ignorance. I've filed a complaint wth the attorney general because they are NOT helping people that are costing people their homes! I swear I will take them down along with everyone else who has cost me my life!

afishym · 07-07-2009, 09:30 AM

Beccal,

You all really need to get a grip! Educate yourself on NACA and have some trust, or try to get a restructure on your own and see what you get!
Also, I believe you have a Ginnie Mae loan, which is FHA , NACA (Bruce Marks namely) has stated that they were met with resistence to restructuring these loans as well as VA loans. Hopefully, they can work out something with the govt. soon on these loans. Until then, try to compose yourself and keep the faith!

https://www.naca.com/index_main.jsp# watch new video at top of page and this video at bottom of page for info on govt. backed loans.

Watch this video at bottom on NACA's website

Thousands Line Up for NACA Save the Dream Event in Columbia, SC 3/14/09

beccaL · 07-07-2009, 09:38 AM

Faith? Our house is on the market and I'm praying we sell before it's forclosed on. we are then moving OVERSEAS to live with my husbands family since they are the only people we have in a position to help us. I will NEVER be able to see MY family nor will my kids. I get to start all over in a different country with no family, no friends, no career,no home, NOTHING. Thats where trust and faith got me. So no I will not get a grip, I will get even, Thanks anyway.

Moe Bedard · 07-07-2009, 10:55 AM

OK, everyone, let's watch how we respond in the forum to other people. Remember how you feel, how they feel and how I feel may be different. How one person gets help, how one doesn't, our experiences etc will all be different.

Beca most likely did get the shaft and afyshman is in NACA heaven. Who's right and who's wrong? I say you are both right!

NACA, bottom line is a great organization, doing awesome things and I have heard much, much more good than bad. BUT, I have also heard the bad and have heard it on numerous occasions. So, this is nothing new and I believe some homeowners (very few, read below) may be getting the shaft as a result.

My thoughts are as mentioned above, Bruce Marks and NACA are first class consumer activists and will do everything within and sometimes outside the law to protect you. But but the facts are that they are inundated with homeowners seeking help.

However, they cant control everything and every employee. This is the biggest problem in any organization and is a HUGE problem in the foreclosure mess!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

If an employee or 10-20 out of 500 make mistakes, it will hurt those that are dealing with these employees. And the reality is that people are VERY prone to making mistakes, dropping the ball and sometimes being lazy.

I know shock

And sometimes there are mistakes made or misstatements piss people off or cause them to lose their home.

Is it NACA or just some employee? Should Becca try again? I think so and I think she needs to remain as calm as possible in order to get that type of response and help on the other end of the phone.

I feel what we put out in the world by our senses, karma and they way will live is what we get back. The more positive you are, the more calm, the happier, that is what you will attract to you. If you are angry, pissed off and wanting to get at people, that is what you will get back in return, 10 FOLD!

I choose to be positive as much as possible because I used to be that angry young man who thought the world was against him. When in reality, it was me against myself and I was my own worse enemy.

Our experiences and how we interpret anything in life comes from who we are as people, how are lives are going, hardships, joy, love and then the company, person or entity we are dealing with at any given time has the same issues.

beccaL · 07-07-2009, 11:20 AM

I'm sorry for being negative but I've been faced with a choice to let the house go and stay with my husband or follow NACA blindly and go down with the house and have him leave without me.
As far as Karma...I don't know. I grew up with no home, with one parent missing and one in rehab. I've slept on the street, slept in a car and eaten from dumpsters as a teenager. But I refused to let myself fall into the abyss of it and got an eduacation, a good job and a family. But I guess Karma says I don't deserve to have a home of my own.

Moe Bedard · 07-07-2009, 11:42 AM

Becca,

This is not the result of KARMA. These loans and everyone (millions) losing them is the result of bad lending practices and a bad economy. I would say, unfortunately, like your childhood, you are a victim of circumstance.

But, like you did growing up and over coming such adversity, you must over come this and use those street/life smarts to THINK your way out of this.

Back to KARMA, energy and life. I feel it is has real as the sun and earth.

I too come from a very rough background and have been places that make dumpsters look like heaven. So I CAN relate with you Becca. I have experienced the good the bad and the ugly. I still do daily.

What I have realized is the bad is going to come and how long I have to put up with it or how I deal with it all depends on ME.

You are a fighter. Sit down and think your way out of this and make a plan to get on the right track. Don't stop till you feel empowered again and have your old strong self operating and thinking/fighting clearly.