Questions and Confusion/NACA - Loan Modification Forum

FedUp02 · 04-29-2009, 01:44 PM

I have been here for a while and haven't posted our story. I will try not to drag it out.
We made our last full payment to Countrywide in February 2009. After that we made very small payments in March and April. We received a "Notice of Intent to Accelerate" from CW on April 24 that we needed to pay them $2777 by May 16 and let us know that we had other options if we couldn't do that, i.e., Repayment Plan, Loan Mod, Sale of Property and Deed-In-Lieu.
We sent a letter to the President, Adrienne Ely in Simi Valley, CA on April 28 stating that we were interested in a Deed-In-Lieu.
I have no idea how much longer we have before they come after us nor do we have information on the options time wise. We tried to call the number they gave us and just got a debt collector that could only take information on our bank account to pull out money that isn't there to satisfy what we owe. Other numbers listed were for debt or housing counselors or whatever they are called through HUD.
Like everyone else here, we are sick of this and are getting closer to just finding a place to rent (if we can find one) and sending the keys to CW (or BofA or whoever THEY are now) and telling them where they can put them and walking away.
Thanks for letting me vent. So glad to find this site.

FedUp02 · 04-29-2009, 01:52 PM

I could probably look it up, but, what is NACA? Thanks.

sarge · 04-29-2009, 02:29 PM

From their website:

The Neighborhood Assistance Corporation of America ("NACA") is a non-profit, community advocacy and homeownership organization.

Here is the link to the site.

https://www.naca.com/index_main.jsp?language=null

FedUp02 · 04-30-2009, 07:56 AM

Thank you Sarge!

FedUp02 · 04-30-2009, 11:05 AM

I just spent a good part of my day signing up with NACA, filling out their questionnaire, etc. When I completed question number seven, I couldn't go any further and then got kicked out.

I sent an e-mail to them to report it.

What the heck??

MP927 · 04-30-2009, 11:32 AM

Hi Fedup, Sorry you had a problem with the online system but it's hardly a reason to say they are no better than CW/BoA.
Take a deep breath and try again...every system has flaws to it, and nothing in this world is perfect

FedUp02 · 04-30-2009, 12:42 PM

Hi MP927 - Of course you are right. It is a good thing that they are there. I'm not giving up. It was a heat of the moment thing. I was almost to the end and then POOF! gone like it was never there to begin with. Combined with not being sure if I can remember everything I put in. In any case, I did take a deep breath, and I guess I will go trudging through it again.
If things weren't the way they are now, none of us would have to be going through this.

HereinNY · 04-30-2009, 12:58 PM

FedUp02
I went through the same thoughts...send them the keys and go rent somewhere...but we shouldnt let them win...Obama made a promise and they (the servicers) should follow through. It is awful when you receive the letter of intent to accelerate...I am in the same boat as you. I submitted to NACA and they submitted to CW on 4/17. I am just afraid that I will be foreclosed on before any modification.

MP927 · 04-30-2009, 01:22 PM

HI fedup....I hope you know I was not coming down on you for your frustration-been there done that myself-when I started here it was a heightened sense of anxiety and anger, sort of a nice mix of the two...Now that my situation has improved due to NACA, I just want to help others in any way I can. I guess I'm a bit protective of them! I just want everyone to experience the same results that we received by the grace of God and NACA, plus this forum. So I'm trying to pay it forward and be a good steward to NACA and all the good folks here.
I can only imagine you wanted to throw the computer!
I really hope things will go smoother on your journey

CW California · 04-30-2009, 10:32 PM

Fedup2
When I had trouble with NACA's site I called a number on their site for tech support. The number used to be on the bottom of the page. When I called I got tech help much faster than waiting for a counselor. They can tell you what you need to do to finish imputing. Like for instance, my hardship letter didn't seem to be there but that was only because it had been submitted.
Hopefully this will help you.

FedUp02 · 05-01-2009, 04:16 AM

HereinNY, MP927, CWCalifornia - Thank all of you for your encouraging messages. Even though I wouldn't wish this situation on anybody, it's reassuring that you are not alone. I won't be able to get back to finishing applying with NACA until tonight or tomorrow, but, I will get it in. We are looking forward to finally getting help. It sounds like they get to it fairly quickly. CW is giving us until May 16. HereinNY - me too!
MP927 - No, I knew you weren't coming down on me. Actually, it made me feel better.
Again, thanks guys! Oh yeah, and Happy May Day!

FedUp02 · 05-10-2009, 11:29 AM

I don't know if I am asking this question in the right forum, but, we received a May mortgage statement from Bank of America (also mentioned in this statement was the fact that our loan is in default - really?). So, even though we are submitting our documents to NACA today, should we contact Bank of America (with another hardship letter, etc.) regarding trying to work out a loan mod, or just do nothing and let NACA take care of it?
Also, should we fax a copy of the recent BofA statement with our other documents to NACA?
Thanks!!

FLgata · 05-10-2009, 02:27 PM

Hello FedUp,

I would definitely send the recent mortgage statement to the NACA along with your other paperwork.

FedUp02 · 05-11-2009, 10:32 AM

Okay, I will do that. Thanks.

FedUp02 · 05-12-2009, 02:18 PM

Okay, so I finally got our info submitted to NACA online as well as faxing with a telephone session for Sat, 5/16.
We recently received a statement for May from Bank of America (due date 5/16), of course, indicating that our account is in serious defaut (ironically we also received our Welcome to Bank of America package the same day - awesome).
Should we respond to B of A's statement, i.e., letter or call to see if they are interested in working something out or is it pretty much in NACA's hands once you have signed up and submitted?
Thanks (again)!

FLgata · 05-12-2009, 04:35 PM

If I were you, I would wait until after your NACA phone appointment to contact CW/BOA. Ask the NACA representative what you should or should not do. They will be able to advise you better once they have talked with you.

Good luck with your phone session and please keep us posted!

cobra · 05-13-2009, 04:28 AM

Fedup;

I agree with Flgata. Talk to your NACA counselor first.
One suggestion: Make a list of all the questions you can think of so when you talk to the counselor you have them in front of you. I got so excitied to be talking to the counselor I forgot to ask some important questions and it is hard to call them back as the wait time can be long.

Keep us posted, and good luck!

Cobra

FedUp02 · 05-13-2009, 04:46 PM

FLgata & Cobra - thanks for the advice. I thought it would be better to wait until after speaking with the NACA counselor, but, thought it might be better to ask.
Cobra - a list is a great idea - thanks for that too.
I will let you know after the session how all went. It looks like I can only send messages through this particular thread. I tried three times to start new threads on different topics and they had all disappeared when I logged back in. Wonder what's up with that?

FedUp02 · 05-16-2009, 11:44 AM

Had first phone session today. Got the call at the exact scheduled time. Good experience so far.

FedUp02 · 05-18-2009, 04:40 AM

Got another telephone appointment with NACA today at 3 PM. Not sure if I got all info faxed to them though. I am sure they will let me know.

rjatl · 05-18-2009, 11:18 AM

I have my first phone appointment with NACA tonight. I'm somewhat nervous about it...not sure why. I suppose I'm used to the dread that I get when I had to call Countrywide...

FedUp02 · 05-20-2009, 09:59 AM

My last contact with NACA was on Monday, approx. 3:00 PM. Talked to someone named Josh. I will try to make this as short as possible.
What a stranged experience. As he was asking questions, he lectured me about our telephone bill (a bit high, but there was a good reason for it, which I didn't get a chance to explain), asked, what I considered bizarre, questions such as "do you go clubbing?" What the hell?
The following day we received an e-mail from Josh with a form to fill out attached. We were unable to open it, so I replied back and asked him if he could send it PDF? Twice so far. Have heard nothing back.
Would it be a good idea to contact NACA with a complaint on this?
Thanks.

rjatl · 05-20-2009, 12:42 PM

Dear FedUP02,

You may want to go on the website and request another phone appointment asap. I have received a few emails from them and did notate at the bottom that it said do not reply as they aren't monitored. (not sure if you had a direct email address though). Just a thought....I had my first appointment with them on Monday and started out a bit rocky...but seemed to be ok. I think he was just trying to get up to speed on all my info. I have another scheduled for tomorrow morning at 9. Perhaps others have additional advice....

hoping4change · 05-20-2009, 01:54 PM

Fedup02, I would not be alarmed by this. The NACA counselors work to make your hardship situation look legit. When I first completed my application with NACA I was very honest with my expenses and I included a small expense for my husband's cigarrettes and an occasional drink here and there, clothing, etc. However, on my phone appointment my NACA counselor recommended that we leave off some of these minor expenses as it would not look good to CW that we are not paying our mortgage but yet are spending money on cigs, booze, and clothing. They also questioned some of my higher bills like gas and cell phone. I was able to revise some of the expenses I had originally submitted to give the impression to CW that I was only buying the bare necessities in life. This was my experience and NACA was able to submit a very reasonable and affordable mod to BofA/CW. Of course I am still waiting for approval so we'll see what happens. Hang in there!!!

FedUp02 · 05-21-2009, 09:18 AM

hoping4change - Okay, thanks. Now all those weird questions make sense. Never thought about it that way (obviously).
I wonder why the guy didn't say that was why he was asking? Well, probably because he thought I might be smart enough to figure it out on my own (duh).

I have another phone appointment tomorrow at 11:00 AM. However, I haven't been able to get the rest of our info to them yet and don't know if I will have it by tomorrow. Should I take the call anyway or reschedule?

04-29-2009, 01:44 PM	#1 (permalink)
FedUp02 Senior Member Join Date: Apr 2009 Posts: 92	Questions and Confusion/NACA I have been here for a while and haven't posted our story. I will try not to drag it out. We made our last full payment to Countrywide in February 2009. After that we made very small payments in March and April. We received a "Notice of Intent to Accelerate" from CW on April 24 that we needed to pay them $2777 by May 16 and let us know that we had other options if we couldn't do that, i.e., Repayment Plan, Loan Mod, Sale of Property and Deed-In-Lieu. We sent a letter to the President, Adrienne Ely in Simi Valley, CA on April 28 stating that we were interested in a Deed-In-Lieu. I have no idea how much longer we have before they come after us nor do we have information on the options time wise. We tried to call the number they gave us and just got a debt collector that could only take information on our bank account to pull out money that isn't there to satisfy what we owe. Other numbers listed were for debt or housing counselors or whatever they are called through HUD. Like everyone else here, we are sick of this and are getting closer to just finding a place to rent (if we can find one) and sending the keys to CW (or BofA or whoever THEY are now) and telling them where they can put them and walking away. Thanks for letting me vent. So glad to find this site.

04-29-2009, 01:52 PM	#2 (permalink)
FedUp02 Senior Member Join Date: Apr 2009 Posts: 92	Naca? I could probably look it up, but, what is NACA? Thanks.

04-29-2009, 02:29 PM	#3 (permalink)
sarge Senior Member Join Date: Mar 2009 Location: Coastal NC Posts: 307	Re: Naca? From their website: The Neighborhood Assistance Corporation of America ("NACA") is a non-profit, community advocacy and homeownership organization. Here is the link to the site. https://www.naca.com/index_main.jsp?language=null

04-30-2009, 07:56 AM	#4 (permalink)
FedUp02 Senior Member Join Date: Apr 2009 Posts: 92	re: Questions and Confusion/NACA Thank you Sarge!

04-30-2009, 11:05 AM	#5 (permalink)
FedUp02 Senior Member Join Date: Apr 2009 Posts: 92	NACA is no better than Countrywide/BofA I just spent a good part of my day signing up with NACA, filling out their questionnaire, etc. When I completed question number seven, I couldn't go any further and then got kicked out. I sent an e-mail to them to report it. What the heck??

04-30-2009, 11:32 AM	#6 (permalink)
MP927 Senior Member Join Date: Jan 2009 Location: California Posts: 265	Re: NACA is no better than Countrywide/BofA Hi Fedup, Sorry you had a problem with the online system but it's hardly a reason to say they are no better than CW/BoA. Take a deep breath and try again...every system has flaws to it, and nothing in this world is perfect

04-30-2009, 12:42 PM	#7 (permalink)
FedUp02 Senior Member Join Date: Apr 2009 Posts: 92	re: Questions and Confusion/NACA Hi MP927 - Of course you are right. It is a good thing that they are there. I'm not giving up. It was a heat of the moment thing. I was almost to the end and then POOF! gone like it was never there to begin with. Combined with not being sure if I can remember everything I put in. In any case, I did take a deep breath, and I guess I will go trudging through it again. If things weren't the way they are now, none of us would have to be going through this.

04-30-2009, 12:58 PM	#8 (permalink)
HereinNY Senior Member Join Date: Apr 2009 Posts: 260	re: Questions and Confusion/NACA FedUp02 I went through the same thoughts...send them the keys and go rent somewhere...but we shouldnt let them win...Obama made a promise and they (the servicers) should follow through. It is awful when you receive the letter of intent to accelerate...I am in the same boat as you. I submitted to NACA and they submitted to CW on 4/17. I am just afraid that I will be foreclosed on before any modification.

04-30-2009, 01:22 PM	#9 (permalink)
MP927 Senior Member Join Date: Jan 2009 Location: California Posts: 265	re: Questions and Confusion/NACA HI fedup....I hope you know I was not coming down on you for your frustration-been there done that myself-when I started here it was a heightened sense of anxiety and anger, sort of a nice mix of the two...Now that my situation has improved due to NACA, I just want to help others in any way I can. I guess I'm a bit protective of them! I just want everyone to experience the same results that we received by the grace of God and NACA, plus this forum. So I'm trying to pay it forward and be a good steward to NACA and all the good folks here. I can only imagine you wanted to throw the computer! I really hope things will go smoother on your journey

04-30-2009, 10:32 PM	#10 (permalink)
CW California Senior Member Join Date: Feb 2009 Location: SoCal Posts: 1,124	re: Questions and Confusion/NACA Fedup2 When I had trouble with NACA's site I called a number on their site for tech support. The number used to be on the bottom of the page. When I called I got tech help much faster than waiting for a counselor. They can tell you what you need to do to finish imputing. Like for instance, my hardship letter didn't seem to be there but that was only because it had been submitted. Hopefully this will help you.

05-01-2009, 04:16 AM	#11 (permalink)
FedUp02 Senior Member Join Date: Apr 2009 Posts: 92	re: Questions and Confusion/NACA HereinNY, MP927, CWCalifornia - Thank all of you for your encouraging messages. Even though I wouldn't wish this situation on anybody, it's reassuring that you are not alone. I won't be able to get back to finishing applying with NACA until tonight or tomorrow, but, I will get it in. We are looking forward to finally getting help. It sounds like they get to it fairly quickly. CW is giving us until May 16. HereinNY - me too! MP927 - No, I knew you weren't coming down on me. Actually, it made me feel better. Again, thanks guys! Oh yeah, and Happy May Day!

05-10-2009, 11:29 AM	#12 (permalink)
FedUp02 Senior Member Join Date: Apr 2009 Posts: 92	Received May statement from Bank of America I don't know if I am asking this question in the right forum, but, we received a May mortgage statement from Bank of America (also mentioned in this statement was the fact that our loan is in default - really?). So, even though we are submitting our documents to NACA today, should we contact Bank of America (with another hardship letter, etc.) regarding trying to work out a loan mod, or just do nothing and let NACA take care of it? Also, should we fax a copy of the recent BofA statement with our other documents to NACA? Thanks!!

05-10-2009, 02:27 PM	#13 (permalink)
FLgata Senior Member Join Date: Oct 2008 Location: Bonita Springs, Florida Posts: 321	re: Questions and Confusion/NACA Hello FedUp, I would definitely send the recent mortgage statement to the NACA along with your other paperwork.

05-11-2009, 10:32 AM	#14 (permalink)
FedUp02 Senior Member Join Date: Apr 2009 Posts: 92	re: Questions and Confusion/NACA Okay, I will do that. Thanks.

05-12-2009, 02:18 PM	#15 (permalink)
FedUp02 Senior Member Join Date: Apr 2009 Posts: 92	Have I already asked this question? Probably. Okay, so I finally got our info submitted to NACA online as well as faxing with a telephone session for Sat, 5/16. We recently received a statement for May from Bank of America (due date 5/16), of course, indicating that our account is in serious defaut (ironically we also received our Welcome to Bank of America package the same day - awesome). Should we respond to B of A's statement, i.e., letter or call to see if they are interested in working something out or is it pretty much in NACA's hands once you have signed up and submitted? Thanks (again)!

05-12-2009, 04:35 PM	#16 (permalink)
FLgata Senior Member Join Date: Oct 2008 Location: Bonita Springs, Florida Posts: 321	re: Questions and Confusion/NACA If I were you, I would wait until after your NACA phone appointment to contact CW/BOA. Ask the NACA representative what you should or should not do. They will be able to advise you better once they have talked with you. Good luck with your phone session and please keep us posted!

05-13-2009, 04:28 AM	#17 (permalink)
cobra Senior Member Join Date: Jan 2009 Posts: 264	re: Questions and Confusion/NACA Fedup; I agree with Flgata. Talk to your NACA counselor first. One suggestion: Make a list of all the questions you can think of so when you talk to the counselor you have them in front of you. I got so excitied to be talking to the counselor I forgot to ask some important questions and it is hard to call them back as the wait time can be long. Keep us posted, and good luck! Cobra

05-13-2009, 04:46 PM	#18 (permalink)
FedUp02 Senior Member Join Date: Apr 2009 Posts: 92	re: Questions and Confusion/NACA FLgata & Cobra - thanks for the advice. I thought it would be better to wait until after speaking with the NACA counselor, but, thought it might be better to ask. Cobra - a list is a great idea - thanks for that too. I will let you know after the session how all went. It looks like I can only send messages through this particular thread. I tried three times to start new threads on different topics and they had all disappeared when I logged back in. Wonder what's up with that?

05-16-2009, 11:44 AM	#19 (permalink)
FedUp02 Senior Member Join Date: Apr 2009 Posts: 92	re: Questions and Confusion/NACA Had first phone session today. Got the call at the exact scheduled time. Good experience so far.

05-18-2009, 04:40 AM	#20 (permalink)
FedUp02 Senior Member Join Date: Apr 2009 Posts: 92	re: Questions and Confusion/NACA Got another telephone appointment with NACA today at 3 PM. Not sure if I got all info faxed to them though. I am sure they will let me know.

05-18-2009, 11:18 AM	#21 (permalink)
rjatl Senior Member Join Date: May 2008 Posts: 40	re: Questions and Confusion/NACA I have my first phone appointment with NACA tonight. I'm somewhat nervous about it...not sure why. I suppose I'm used to the dread that I get when I had to call Countrywide...

05-20-2009, 09:59 AM	#22 (permalink)
FedUp02 Senior Member Join Date: Apr 2009 Posts: 92	NACA has stopped responding My last contact with NACA was on Monday, approx. 3:00 PM. Talked to someone named Josh. I will try to make this as short as possible. What a stranged experience. As he was asking questions, he lectured me about our telephone bill (a bit high, but there was a good reason for it, which I didn't get a chance to explain), asked, what I considered bizarre, questions such as "do you go clubbing?" What the hell? The following day we received an e-mail from Josh with a form to fill out attached. We were unable to open it, so I replied back and asked him if he could send it PDF? Twice so far. Have heard nothing back. Would it be a good idea to contact NACA with a complaint on this? Thanks.

05-20-2009, 12:42 PM	#23 (permalink)
rjatl Senior Member Join Date: May 2008 Posts: 40	Re: Questions and Confusion/NACA Dear FedUP02, You may want to go on the website and request another phone appointment asap. I have received a few emails from them and did notate at the bottom that it said do not reply as they aren't monitored. (not sure if you had a direct email address though). Just a thought....I had my first appointment with them on Monday and started out a bit rocky...but seemed to be ok. I think he was just trying to get up to speed on all my info. I have another scheduled for tomorrow morning at 9. Perhaps others have additional advice....

05-20-2009, 01:54 PM	#24 (permalink)
hoping4change Senior Member Join Date: Apr 2009 Posts: 108	Re: Questions and Confusion/NACA Fedup02, I would not be alarmed by this. The NACA counselors work to make your hardship situation look legit. When I first completed my application with NACA I was very honest with my expenses and I included a small expense for my husband's cigarrettes and an occasional drink here and there, clothing, etc. However, on my phone appointment my NACA counselor recommended that we leave off some of these minor expenses as it would not look good to CW that we are not paying our mortgage but yet are spending money on cigs, booze, and clothing. They also questioned some of my higher bills like gas and cell phone. I was able to revise some of the expenses I had originally submitted to give the impression to CW that I was only buying the bare necessities in life. This was my experience and NACA was able to submit a very reasonable and affordable mod to BofA/CW. Of course I am still waiting for approval so we'll see what happens. Hang in there!!!

05-21-2009, 09:18 AM	#25 (permalink)
FedUp02 Senior Member Join Date: Apr 2009 Posts: 92	Re: Questions and Confusion/NACA hoping4change - Okay, thanks. Now all those weird questions make sense. Never thought about it that way (obviously). I wonder why the guy didn't say that was why he was asking? Well, probably because he thought I might be smart enough to figure it out on my own (duh). I have another phone appointment tomorrow at 11:00 AM. However, I haven't been able to get the rest of our info to them yet and don't know if I will have it by tomorrow. Should I take the call anyway or reschedule?

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