I applied for a HAMP in Feb. after having my income reduced by 2/3. At the end of March,with my file complete, my "Home Preservation Specialist" kicked it out of the system instead of sending it to underwriting. Two other random "specialists" I spoke with said it looked like a mistake, since there was no notation as to why it happened. Two weeks later, my guy says I was on a payment plan and didn't pay. And that's why it was closed.This is not true, but it is now the notation he has added to my file. He refuses to remove it, and will not send me what he claims is my signed payment plan. At first he claimed someone else put the notation in, then he said he did it.
Fast forward to the present. After faxing him my complete file 3 times and sending 3 hard copies certified, my application is still with him. Tonight he called me from his home, after hours. He told me he was calling from his home, and the number showed as "private" on my phone. He said, "I'm not supposed to be doing this, but I wanted to go the extra mile for you. I hope you aren't recording this, because I could get fired and then I would need a Home Affordable, yuck, yuck." He also said, "Since I'm calling from home,I don't need to go through the verification process." So he goes on to ask me to fax him pieces of the file AGAIN, claiming he never got them. He said many times he wanted to get this done for me. He also stated, "I do need other documents from you, but I can't remember which ones right now, so just fax me the ones I ask for and I will call you tomorrow from work and let you know what others I need." This is very strange, because Friday he said his manager was working on my file.
This creeps me out. I do not know this guy. For one thing, why call me from home? What is he doing with my info. at home? What is happening that he doesn't want this call routed through the Wells Fargo "This phone call may be recorded or monitored for customer satisfaction..." And why did he discuss my loan without verifying who he was talking to?
Yesterday I faxed him a summary of the past few months and cc'd it to the Attorney General's office. Maybe that has something to do with his behavior.