anyone with call waiting... - Loan Modification Forum

wayward1 · 10-16-2009, 07:54 PM

Has anyone ever had the experience of having an outside caller break in on a conversation without authorizing it with call waiting? Was on a business call this morning, heard the beeping, ignored it and suddenly a credit person was on the line, demanding money (we already had paid it, sure it was sitting on someone's desk)...anyway, I am flabbergasted...isn't this illegal? Called our phone people and got the call waiting disabled, and that guy seemed to think so.

caldwellb02 · 10-16-2009, 08:05 PM

Illegal or not, it's unethical. I would write them now certified letter and say in no way shape or form are they allowed to intrude on your call. Call the Exec team and let em know. I hope you got the name of the collections person.

It is my belief that to break into a call, they had to have told the operator it was an emergency, and that is, I believe (though could be wrong) illegal.

quite frankly, I'd file a complaint as well with your regulatory agency.

wayward1 · 10-16-2009, 08:52 PM

My thinking, too, on the emergency thing, Caldwell. I'm already getting in contact with two different agencies. This is upsetting, maybe a new wave of unethical? haha

Thanks for your input!

BobandArlyn · 10-17-2009, 06:25 AM

This is just plain horrific. What state are you? Phone company? We have a relative that is executive assistant to AT&T Operations VP in TX. I'm sending this info to her. She has helped us in the past with a bad mistake by AT&T. Her boss will NOT like what happened here. Will let you know what transpires.

Arlyn

Riley18 · 10-17-2009, 06:40 AM

That is terrible. Since you were on a business call, they were detrimental to you livelihood. I wish you could sue them for damages. I thought calling my receptionist was bad, but your situation is even worse. The guy who called my work gave me an incorrect address when I told him to stop the calls. He said a letter was not necessary that he was not going to call again. I still sent a letter, but it was returned by the post office.

Good luck to you.

wayward1 · 10-17-2009, 06:44 PM

Arlyn-

We are in Ohio and our phone is with Time Warner. I must say, this guy(TW) sounded as surprised as we were. The credit place that got through into the call was HSBC-this was not a credit card but an installment loan, which was not overdue til the 24th, even though we sent it on the 12th.

Thanks, guys, for the replies and will let you know what I can find out with any responses from my emails/letters.

10-16-2009, 07:54 PM	#1 (permalink)
wayward1 Senior Member Join Date: Jul 2009 Posts: 69 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	anyone with call waiting... Has anyone ever had the experience of having an outside caller break in on a conversation without authorizing it with call waiting? Was on a business call this morning, heard the beeping, ignored it and suddenly a credit person was on the line, demanding money (we already had paid it, sure it was sitting on someone's desk)...anyway, I am flabbergasted...isn't this illegal? Called our phone people and got the call waiting disabled, and that guy seemed to think so.

10-16-2009, 08:05 PM	#2 (permalink)
caldwellb02 Senior Member Join Date: Nov 2008 Location: Northern CA Posts: 1,830 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: anyone with call waiting... Illegal or not, it's unethical. I would write them now certified letter and say in no way shape or form are they allowed to intrude on your call. Call the Exec team and let em know. I hope you got the name of the collections person. It is my belief that to break into a call, they had to have told the operator it was an emergency, and that is, I believe (though could be wrong) illegal. quite frankly, I'd file a complaint as well with your regulatory agency.

10-16-2009, 08:52 PM	#3 (permalink)
wayward1 Senior Member Join Date: Jul 2009 Posts: 69 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: anyone with call waiting... My thinking, too, on the emergency thing, Caldwell. I'm already getting in contact with two different agencies. This is upsetting, maybe a new wave of unethical? haha Thanks for your input!

10-17-2009, 06:25 AM	#4 (permalink)
BobandArlyn Senior Member Join Date: Sep 2009 Location: Santa Rosa, CA Posts: 374 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: anyone with call waiting... This is just plain horrific. What state are you? Phone company? We have a relative that is executive assistant to AT&T Operations VP in TX. I'm sending this info to her. She has helped us in the past with a bad mistake by AT&T. Her boss will NOT like what happened here. Will let you know what transpires. Arlyn

10-17-2009, 06:40 AM	#5 (permalink)
Riley18 Senior Member Join Date: Aug 2009 Location: Florida Posts: 202 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: anyone with call waiting... That is terrible. Since you were on a business call, they were detrimental to you livelihood. I wish you could sue them for damages. I thought calling my receptionist was bad, but your situation is even worse. The guy who called my work gave me an incorrect address when I told him to stop the calls. He said a letter was not necessary that he was not going to call again. I still sent a letter, but it was returned by the post office. Good luck to you.

10-17-2009, 06:44 PM	#6 (permalink)
wayward1 Senior Member Join Date: Jul 2009 Posts: 69 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: anyone with call waiting... Arlyn- We are in Ohio and our phone is with Time Warner. I must say, this guy(TW) sounded as surprised as we were. The credit place that got through into the call was HSBC-this was not a credit card but an installment loan, which was not overdue til the 24th, even though we sent it on the 12th. Thanks, guys, for the replies and will let you know what I can find out with any responses from my emails/letters.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode