What to do now? Just completed my 3 trial payments (sales date still showing 08/29/12)

[oozze]

Hi all,
Maybe someone has answered this but I dont know if there is anything else I need to do beside contacting my CRM every week for update on my Perm. doc?

Is it better to contact OOP executive team in addition to the step I am doing above?

thks!

oozze

[LoanModHelpCenter.com]

Hi all,
Maybe someone has answered this but I dont know if there is anything else I need to do beside contacting my CRM every week for update on my Perm. doc?

Is it better to contact OOP executive team in addition to the step I am doing above?

thks!

oozze

oozze, here you are and since you have freddie mac and MHA trial and RESTReportMatters.com just contact them directly:

Investor	Contact Information	Additional Information
Non-GSE Loans	HAMP Solution Center (HSC) Phone: 1-866-939-4469 Fax: 1-240-699-3883 escalations@hmpadmin.com
Fannie Mae Loans	Phone: 1-800-7FANNIE resource_center@fanniemae.com	Fannie Mae Loan Lookup
Freddie Mac Loans	Phone: 1-800-FREDDIE freddie_mac_borrower_help@freddiemac.com	Freddie Mac Loan Lookup
FHA Loans	FHA National Servicing Center Phone: 1-877-622-8525
VA Loans	Service Center Phone: 1-877-827-3702	Loan Guaranty Home Loan Program
USDA Loans	Centralized Servicing Center Phone: 1-800-414-1226

Gather the necessary case information and homeowner consent.
If you are seeking assistance for a specific homeowner, you will be required to provide the escalation team with a written authorization from the homeowner authorizing the escalation team and the servicer to share the homeowner's personal financial information with you. The written homeowner authorization must be received by the escalation team before status information can be shared with you. Additional instructions are available as needed from the escalation team.
The information that a counselor will need to supply for case escalation includes the following:

• Case Submission and MHA Third Party Authorization Form v4
  (Last Updated: May 30, 2012)
• MHA Third Party Authorization Form

What to Expect Next

Initial Contact

• Servicer date stamps the file for tracking purposes upon receipt.
• Servicers are not required to suspend a foreclosure sale when an Escalated Case is received on or after midnight of the seventh business day prior to the foreclosure sale date (Deadline). If an Escalated Case is received prior to the Deadline, the servicer must suspend the foreclosure sale as necessary to resolve the Escalated Case.
• Servicers are not required to review substantially similar cases and substantially similar cases will not be deemed an Escalated Case. A substantially similar case is a case that pertains to the same homeowner and loan and is substantially similar to a previously resolved Escalated Case.

Servicer Acknowledgement

• The servicer acknowledges the Requestor's Escalated Case in writing via e-mail, fax or mail within five business days of receipt.
• The servicer will provide the Requestor and the homeowner:
  
  • Case reference name or number.
  • Date by which the servicer will resolve the Escalated Case and provide a response (Resolution Date).
  • A toll-free escalation phone number at the servicer.
  
  
• The Resolution Date may not exceed 30 calendar days from the date the inquiry was received by the servicer.

Servicer Review

• Servicer reviews Escalated Case against the information and documentation in their system of record and data reported to the HAMP Reporting Tool to determine the accuracy of the inquiry and reach a resolution.
• Servicer reviews or recalculates the HAMP modification waterfalls and NPV testing if the evidence submitted by the homeowner is valid and material to the NPV outcome.

Servicer Resolution and Notification

• The servicer determines whether a change in the original determination is warranted and identifies a proposed resolution.
• The servicer documents the proposed resolution in the servicing system of record including the date resolution was reached.
• The servicer, within 10 business days of identifying a proposed resolution, communicates the proposed resolution and next steps in writing to the Requestor and the homeowner.
• If the case was referred by HSC, the servicer may not consider the case resolved unless HSC concurs with the proposed resolution, with evidence of this concurrence retained in the servicing file.