anyone used Paiva?

[angel83]

thoughts? Comments? Thanks

[Bella]

Hi,
Yes I did hire him, but not for our South San Diego home.

I hired him for our Arizona rental.

We owe $177444.00 at 6.0% for 30 years fixed.
Homes there are selling for the $130's.
I spoke with a woman who was very nice and she said they do principal reductions all the time and also could help after they find errors in the loan documents, she said 95% of loan docs have errors.

I did let her know it was a 30 year fixed at 6.0%.

She assured me the law firm could help us.

She suggested I send our original loan documents to be inspected. I did overnight them.
I also filled out several documents retaining him as our attorney, I scanned and emailed them back the next day.

She said she would make copies and send me back my original documents.

Next she said I would be getting Phase 2 via email, and that was on June 16, 2008.

So I waited, and waited. My credit card reflected the fees I paid for their services, $1995.00.

Next I decided to call Monday June 30, 2008. I am told by the office manager I will be CC'd to the team and should get an update soon. This he did via email.

I never heard back from that email.

I sent him a new email on 7/07/08, and I did not get any reply.

I guess I will give another call Monday, as I never got my original loan documents back. And no word yet on the status of anything at all.

Now, at the least, I am hoping for an escrow overage refund, and I really wanted to be able to release the escrow account. I want to pay everyone on my own, because the monthly payment of $1515.10 for this escrowed mortgage is not helping our DTI ratio to refinance our primary home.

We have an IO Arm and it resets June 2011.

We tried refinancing 4 times. 2 times we were offered the evil Option Arm, we ran. The 2 other times we were told our DTI ratio was too high.

We have no other debt either. No HELOC on either loan.

I would go the route you are doing now. I am reading a lot more lenders modifying loans and this is becoming mainstream, even if you are so far out to reset. I would just make sure to be in that surplus category....

[angel83]

anyone else? This is concerning? And I'm told there is a flat fee of $3995.

[TXHomeowner]

Hi Angel - I hired them. I have had to call them and inform of things going on with my modification (which worries me that they didn't know first and call me), BUT - every time I have been reassured that everything was going to be fine.

Truth be told, I am frustrated with them. I would be happier if they were giving me information, instead of the other way around. I really do not have any idea what they are doing on my behalf other than I was told letters went out. I have never seen these letters, nor does my mortgage company show any letters from them. I am relying completely on what I am being told and we do not seem to be communicating very well.

The girl in the Audit Dept. that has been working my modification is very nice, but only been doing this for 6 months. That worries me. Not to mention...every time I have ever called her it goes to voicemail and she has not been very diligent about returning my calls. I have even sent her emails requesting her to call me back to no avail. Now when I call, I ask to have her paged, so I can speak to her directly. She is always nice to me, but seems very busy with many other files, which is not very comforting to me. This is a BIG deal for me (my home!).

I'm trying to take it in stride, though, and not be her worst customer ever...given the fact that I am emotionally driven in this. I would just feel better if she was more on top of things and if she was informing me of everything happening. I feel like I am constantly trying not to say anything that would make her feel defensive (like, how could you not know my modification was denied 3 days ago?! WTF?!). I actually received more information from my mortgage company yesterday than I have from her in two weeks. My negotiator actually said to me, "Why would you hire a third party to represent you in this anyway? You did not need one." And, I suppose she was right because anyone can be denied for free.

Currently, I am out $1995 (which is more than our mortgage payment), my mortgage company has incorrect information about our financial situation, which no one knows how this happened, and the only person this really affects is us (we were denied based on this incorrect information). Up until this point, I have not been in direct contact with my mortgage company during this process because I didn't want to hurt our chance of getting the modification and I wanted to give Mr. Paiva's office a chance to handle things (after all we did pay them money to do so). However, I will be dealing directly with AHMSI from this point forward.

Sorry for the negativity. I wish I was having a more positive experience to report. I'll keep you updated if things change. I'm still hopeful, and quite frankly, that's all we got!
-TX

[angel83]

Cat or Moe,

I hope you are seeing this and can give some input.

[Steve Donlin]

Dear TXHomeowner,

My name is Steve Donlin and I am the VP of Operations with LoanSafe Solutions. I am sorry that you are having some difficulty with this.

I want to help you if I can, get some answers. Please email me ASAP at steve@loansafesolutions.com and tell me how I can reach you. If I can track down answers today, I will.

Thank you!

Originally Posted by TXHomeowner

Hi Angel - I hired them. I have had to call them and inform of things going on with my modification (which worries me that they didn't know first and call me), BUT - every time I have been reassured that everything was going to be fine.

Truth be told, I am frustrated with them. I would be happier if they were giving me information, instead of the other way around. I really do not have any idea what they are doing on my behalf other than I was told letters went out. I have never seen these letters, nor does my mortgage company show any letters from them. I am relying completely on what I am being told and we do not seem to be communicating very well.

The girl in the Audit Dept. that has been working my modification is very nice, but only been doing this for 6 months. That worries me. Not to mention...every time I have ever called her it goes to voicemail and she has not been very diligent about returning my calls. I have even sent her emails requesting her to call me back to no avail. Now when I call, I ask to have her paged, so I can speak to her directly. She is always nice to me, but seems very busy with many other files, which is not very comforting to me. This is a BIG deal for me (my home!).

I'm trying to take it in stride, though, and not be her worst customer ever...given the fact that I am emotionally driven in this. I would just feel better if she was more on top of things and if she was informing me of everything happening. I feel like I am constantly trying not to say anything that would make her feel defensive (like, how could you not know my modification was denied 3 days ago?! WTF?!). I actually received more information from my mortgage company yesterday than I have from her in two weeks. My negotiator actually said to me, "Why would you hire a third party to represent you in this anyway? You did not need one." And, I suppose she was right because anyone can be denied for free.

Currently, I am out $1995 (which is more than our mortgage payment), my mortgage company has incorrect information about our financial situation, which no one knows how this happened, and the only person this really affects is us (we were denied based on this incorrect information). Up until this point, I have not been in direct contact with my mortgage company during this process because I didn't want to hurt our chance of getting the modification and I wanted to give Mr. Paiva's office a chance to handle things (after all we did pay them money to do so). However, I will be dealing directly with AHMSI from this point forward.

Sorry for the negativity. I wish I was having a more positive experience to report. I'll keep you updated if things change. I'm still hopeful, and quite frankly, that's all we got!
-TX

[Steve Donlin]

Bella,

This is Steve Donlin again at LoanSafe Solutions. If you would email me with your contact information, I will see what I can find out for you.

Steve@loansafesolutions.com

Originally Posted by Bella

Hi,
Yes I did hire him, but not for our South San Diego home.

I hired him for our Arizona rental.

We owe $177444.00 at 6.0% for 30 years fixed.
Homes there are selling for the $130's.
I spoke with a woman who was very nice and she said they do principal reductions all the time and also could help after they find errors in the loan documents, she said 95% of loan docs have errors.

I did let her know it was a 30 year fixed at 6.0%.

She assured me the law firm could help us.

She suggested I send our original loan documents to be inspected. I did overnight them.
I also filled out several documents retaining him as our attorney, I scanned and emailed them back the next day.

She said she would make copies and send me back my original documents.

Next she said I would be getting Phase 2 via email, and that was on June 16, 2008.

So I waited, and waited. My credit card reflected the fees I paid for their services, $1995.00.

Next I decided to call Monday June 30, 2008. I am told by the office manager I will be CC'd to the team and should get an update soon. This he did via email.

I never heard back from that email.

I sent him a new email on 7/07/08, and I did not get any reply.

I guess I will give another call Monday, as I never got my original loan documents back. And no word yet on the status of anything at all.

Now, at the least, I am hoping for an escrow overage refund, and I really wanted to be able to release the escrow account. I want to pay everyone on my own, because the monthly payment of $1515.10 for this escrowed mortgage is not helping our DTI ratio to refinance our primary home.

We have an IO Arm and it resets June 2011.

We tried refinancing 4 times. 2 times we were offered the evil Option Arm, we ran. The 2 other times we were told our DTI ratio was too high.

We have no other debt either. No HELOC on either loan.

I would go the route you are doing now. I am reading a lot more lenders modifying loans and this is becoming mainstream, even if you are so far out to reset. I would just make sure to be in that surplus category....

[Scott Hazlett]

Bella, TXHomeowner,

My name is Scott Hazlett and I am the manager of Mr. Paiva's Law Office. I am very disheartened to hear of your experience with our office so far. I can assure you that that is not our vision of service nor is it the way we normally operate.
Thank you for taking the time to voice your concerns. As you can imagine it is quite difficult for me to know the status of every file at every stage of the process - however, that is my goal and we are currently implementing procedures that will facilitate our enhanced follow up capabilities. I would like you both to call me on my cell at your earliest convenience to discuss your experience and concerns and to find out what I may do at this point to assist in the process.
Your satisfaction with your mortgage investigator, auditor, processor, attorney and our organization in general is my concern and I take that responsibility very serious.
I look forward to speaking with you both as well as any other member that is a client or considering becoming a client. We will address all concerns head on and bring positive resolutions to them.
Thank you again and I look forward to hearing from you!!
909-241-7324 cell
951-531-0147 xt 248 office
Scott J. Hazlett

[Andrew]

I just gave Moe the info on this thread, he should be replying.

[angel83]

I am so pleased to see the quick response of the managers of this office. I contacted the office this week thinking I may use their services but first wanted to do some homework before the committment. I was honestly hesitant after reading these responses. I am still wondering though why I was quoted twice as much as the others? thanks for your quick response.

[Andrew]

Its based on loan amount and the amount of mortgages on the property, i believe. You may want to call the office to double check.

[TXHomeowner]

I appreciate the quick responses and concern. I am feeling pretty low today about our whole mortgage situation and I am not sure if there is anything that can be done to fix things. Honestly though...I really don't know what to do.

Steve - I sent you an email with my contact info. Please feel free to call anytime. I would be happy to go over everything with you.

Scott - I called your cell phone and left you a voicemail with my phone number. I am available whenever you are ready to talk.

Thanks again,
-TX