Put together a QWR (Qualified Written Request)
In that letter demand your Life of Loan History, Copy of Note, Deed of Trust, Riders, all Assignments of the Deed of Trust, TIL, Right of Rescission (if refi), Lender Final HUD-1, Copy of Initial Loan Application and Final Lender Loan Application, all Disclosures and all Loan Documents in your file, Copy of Appraisal.
There is a blank copy of the request in the Homeowner's Tool Box to the Left of the Forum
Make sure you send it certified mail return receipt required to address below:
Ocwen Loan Servicing, LLC
12650 Ingenuity Dr.
Orlando, FL.
32826
Loan Resolution Dept.
1-877-596-8580
Fax# 1-407-737-5693
Early Intervention Dept.
1-800-446-2936
Servicing Dept.
1-866-513-2947
Put your hardship letter into the body of an email and send it to each of the email addresses below:
ombudsmanweb@ocwen.com
rapidresolution@ocwen.com
Bill.Erbey@ocwen.com (CEO)
David.Gunter@ocwen.com (CFO)
William.Shepro@ocwen.com (Senior VP)
Charlie.Wilson@ocwen.com
Ronald.Faris@ocwen.com
Paul.Koches@ocwen.com (Senior VP)