HELP!!! Just got off the phone with the Negotiator

[Still Trying]

Hi - I really need some help. I'm in a panic now and not sure what the next step is! I finally after 10 months talk to a negotiator at BOA and hefficeffice" />>>
told me that my numbers look good: >>

Gross pay check bi weekly-	$ 2,115.39
Net pay check bi weekly	$ 1,494.76
Roommate - $1200 but 75%	$ 900.00
Total Monthly Income	$ 3,889.52
Expenses
1st Mortgage	$ 1,948.60
2nd Mortgage	$ 477.53
HOA Fee	$ 246.95
Car Payment	$ 283.84
Car Insurance	$ 60.00
Pepco	$ 200.00
ffice:smarttags" />lace w:st="on">Washingtonlace> Gas	$ 11.00
Student Loan	$ 123.00
Verizon	$ 30.00
Gas	$ 80.00
Food	$ 225.00
Entertainment	$ 100.00
Total Monthly Expense	$ 3,785.92
	$ 103.60

However, that I will not qualify for HAMP because the investors would have to agree to for bare $294,000.00 because based on my income and that I would only be able to afford a $189.00 payment a month at 2%. This is the most ridiculous thing that I have ever heard. He told me that he could offer me a traditional modification (I guess this mean in house) at best would be around 3.5% for the next 40 years with a payment of $1,381.54 a month. I then asked him how he figured that I only could afford $189.00 a month and he said that was 31% of my take home. I said HAMP is based off of 31% of gross and he said really I didn’t know that!!!! Are you kidding! He then said let me rerun the numbers and said that I still wouldn’t qualify because it would mean that the investors would have to agree to for bare $201,000.00. How is that possible??? I asked for his supervisor’s information and email address and said that I would be contacting her! Where do I go from here????

My current mortgage is 349,999.00 at 5.5% interest only
and second mortgage is $67,000.00 7.25% principle and interest.

Please Help

[caldwell02]

As I read it based on a bi-weekly gross of $2,115.39 plus your $900 a month from the renter:

YEARLY INCOME:
Your gross income for you is $55,000.14
Add $900 a month from rent: $10,800
Total yearly gross : $65,800.14

Monthly Gross: $5,483.35
31% of that is: $1,699.84.

So in figuring out what base mortgage you could afford, they'd have to subtract your Monthly HOA and that leaves: $1,452.87.

Then they'd have to back down further to include taxes and insurance. But I doubt that your taxes and insurance total $1,263.87 a month, which is what they would have to total to make you only able to afford $189/mo.

Unless I'm missing something here big time.

[Againsttheodds]

They might not consider the $900 as stable income like your job.

[Still Trying]

My gross monthly comes out to $5,130.78 and 31% of that is $1.590.54. And no my taxes and insurance is around $250 or so.

I'm not sure what to do. Do I try and speak to the supervisor or is he right???


As for the renters not being stable I have had them for the last 3 years and they have been included in my tax returns every year.

[caldwell02]

Okay so math isn't my subject. I just multiplied your gross by 26. Is there another way to do it?

In any event, this $189. is NOT right as I see it. Who is your servicer?

[Still Trying]

My servicer is bank of america.

[Marie T]

if you have had your roommate renters for 3 years and they are on your tax return you should be able to count it. There were some problems with people putting in for mods all of a sudden having renters when they were trying to get a mod but that should not apply in your case. Looks like you are dealing with an idiot at the lender as we all have. You might just have to get someone else to help you at B of A who knows what they are doing.

[Hopefull2009]

Gross pay check bi weekly-	$ 2,115.39
Net pay check bi weekly	$ 1,494.76
Roommate - $1200 but 75%	$ 900.00
Total Monthly Income	$ 3,889.52

Are these numbers taken from what was actually submitted? It looks like you're missing a pay period in your total monthly income. You have listed bi-weekly $2115, but in your total monthly you're not including the 2nd monthly check.

Could he have run the scenario based on that (missing the 2 weeks)?

[Still Trying]

Nope, I gave him the totally gross of $5,130.78. I told him that Hamp is suppose to be based off of my gross not my net which he seemed to be surprised by. He then reran the numbers when I was on the phone and said I still would not qualify with that being my gross because because it would mean that the investors would have to agree to for bare $201,000.00. It just doesn't make any sense. I think that I got a complete moron. I guess I will try emailing and calling his supervisor that he gave me.

[Bert C]

Still, I would try and call back and speak to anyone but, that "idiot" you got that time. Seems the more you call and speak to a different person the more stories you get anyhow. Same thing with me and my lender (Chase).

Bert

[davephx]

Whoa...

First of all if the BOA guy didn't even know HAMP is on your gross not net.. ah.. don't they train these people? If he is that bad I wouldn't trust anything he says.

You say 1st mortgage is $350k
Have to forebear $201,000
And have only $250 in escrows.

$5131 income x 31% = 1591 - 250= $1341 for PI.

At 2% 40 years need $1293/month so you qualify for something less than 40 years depending on current maturity or slightly higher interst rates.

Obviously you need to talk to someone who knows better than your guy. And he is the negoitaor. If you have to talk to him know that you are armed with data and numbers explain how the need for forebearance doen't make sense that you should have $1341 available for PI!

Assuming pass NPV the income looks ideal for a HAMP mod.

[Hopefull2009]

Are you sure this is a negotitator, or just a cust service rep? Have you submitted a package yet? If not, I'm not sure how'd you'd be speaking to a negotiator at this stage? I'd keep calling back until you get someone who knows how to run your numbers correctly. That makes absolutely no sense - forebearing $201,000. With your numbers, roughly would probably be in the 2.5-2.75% range starting out. Why is he trying to find a payment at 2%? That would be the floor. Your income would support more than 2%. Keep calling back until you get someone who has some sense of what they are doing.

[Still Trying]

Thanks for all the advice. I thought that I was going crazy. I didn't sleep at all last night completely stressed about my conversation with him. I've spent the last 10 months trying to get on the phone with a negotiator and when I finally get to speak to one he is a complete moron!!! And yes I'm sure that he was a negotiator. I emailed barbara.desoer@bankofamerica.com and Cindy called with his name. She said that my file was escalated to a senior negotiator and that he would help my out. So everyone beware of Sergio Salgado he doesn't know anything and he will try and talk you into a "Traditional modification" saying that he will help you out by giving you a 3.5 % interest rate and extending your loan to 40 years. I didn't even know what to say because I was still trying to figure out how he got $189.00 as 31% of my net income. Would this be consider predator leading??? Who do I report this too! I'm so upset because I've waited so long to get help. I'm writing an email to him, his supervior and Cindy and see if I can be assigned to someone else.

[davephx]

Your doing the right thing.

3.5% at 40 pay not be that much higher payment, especially if its fixed, not just low for the first 5 years than gradual rise under HAMP.

But understand why you would be so taken for a loop with his silly math which makes no sense. BUT.. MAYBE.. they use net for inhouse mods ... but in your net you had already included the 1st mortgage payment of 1948 to add back to the net YOU calculated.

[darkdays]

As you read this string there is discussion of 26 pay checks and 24. it should be pointed out that with the lenders they just plug numbers in and we sometimes can't figure out where the errors are but that is one of them. The bi-weekly paycheck means 26 payments over 52 weeks but there is also the scenario where some get paid bi-monthly with 2 specific dates a month that they get paid and that only equals 24 pay checks. Lenders reps are not very sophisticated and don't always know how to figure out the income so it is always best to make sure they get your monthly gross total correct.

[planter]

Hello Still Trying:

Sounds like you're a good candidate for a mod. Just happened to get an IDIOT to work on your case. That being said, the in-house mod that he said at 3.5% for 40 years sounds pretty good. At least your payment will drop about 400-500/month and you're showing a $100 surplus at the current payment.
Best of luck!

[imlars]

Thanks for all the advice. I thought that I was going crazy. I didn't sleep at all last night completely stressed about my conversation with him. I've spent the last 10 months trying to get on the phone with a negotiator and when I finally get to speak to one he is a complete moron!!! And yes I'm sure that he was a negotiator. I emailed barbara.desoer@bankofamerica.com and Cindy called with his name. She said that my file was escalated to a senior negotiator and that he would help my out. So everyone beware of Sergio Salgado he doesn't know anything and he will try and talk you into a "Traditional modification" saying that he will help you out by giving you a 3.5 % interest rate and extending your loan to 40 years. I didn't even know what to say because I was still trying to figure out how he got $189.00 as 31% of my net income. Would this be consider predator leading??? Who do I report this too! I'm so upset because I've waited so long to get help. I'm writing an email to him, his supervior and Cindy and see if I can be assigned to someone else.

Most of the time when you call the lender you get customer service and they are mostly idiots. HAMP does use your gross income. $5485 per month gross income should make your modified payment around $1700 per month, and that would include your taxes, insurance and HOA fees. Is your loan a government backed loan or is this a private investor who is choosing to participate? Some of the private investors who are saying they are participating have been adding their own "conditions" into the mods. If your loan is a Fannie, Freddie, FHA or VA your investor is the government and you should not have any problems with getting the HAMP.

[litton nightmares]

Most of the time when you call the lender you get customer service and they are mostly idiots.

There is a DEFINITE method to that MADNESS too. They are very well aware that they have people with NO AUTHORITY to commit to anything answering our calls, people who don't know much, and then the people ACTUALLY working on things, are refusing our phone calls...hmm sounds like a very effective way NOT TO HELP people qualified for help.

[davephx]

If your loan is a Fannie, Freddie, FHA or VA your investor is the government and you should not have any problems with getting the HAMP.

Just to point out if anyone has FHA, FHA-HAMP is VERY different from regular HAMP which can be good or bad but usually harder to get and interest rate will be about 5% not 2% and only 30 yr term not 40.

The killer is if back-end debt ratio is over 55% it kills the FHA-HAMP modification, unlike under regular HAMP all it means is you agree to credit counseling.

VA is also a totally different situation

[imlars]

Just to point out if anyone has FHA, FHA-HAMP is VERY different from regular HAMP which can be good or bad but usually harder to get and interest rate will be about 5% not 2% and only 30 yr term not 40.

The killer is if back-end debt ratio is over 55% it kills the FHA-HAMP modification, unlike under regular HAMP all it means is you agree to credit counseling.

VA is also a totally different situation

The difference is not huge. The only differences I have seen with the FHA is as you said, the interest rate only goes down to 5% and yes they have been denying mods to borrowers who have 55% or higher back end DTI. I'm working on a VA now and will let everyone know what we get when we get it.

[davephx]

FHA gets to 31% usually by partial claims.

Will be interesting what happens with VA, I don't recall VA being mentioned much here.

[Still Trying]

Update… I haven't been on here since December because I needed a little break from dealing with this nightmare. I did end up emailing MHA_Compliance@mhacompliance.com , which takes complaints on banks not following the guidelines of Hamp.
This is the email that I received from writing to the Compliance email address:
“I am happy to assist you with an escalated case in support of a HAMP modification with Bank of America. While talking to you it became apparent that Bank of America has violated HAMP modification rules by: 1. not offering a HAMP modification, 2. incorrectly calculating income and 3. not notifying you proactively by mail or phone that a HAMP modification could help you. This is the basis under which I will be working on your behalf.

Bank of America requires that the HAMP Support Center include a HAMP Hardship Affidavit with all cases escalated to them. I've attached a Hardship Affidavit please, complete it and return it to me. Upon receipt, I will escalate your case to Bank of America.”

I received this email at the end of December and I received a package for a trail modification two weeks later. I started my trail modification the 1^st of February and I am now on my last month of the trial modification. I was contacted this week by an underwriter asking for HOA verification amount and since I have roommate’s copies of their leases. I’m faxing this in on Monday and keeping my fingers cross that everything finally works out. I am a bit nervous because I’ve actually received a raise a week ago… which of course changes my monthly income! I’ve waited so long to get to this point that I’m not sure what to do.. Do I tell them my new income amount or stay with the old. It just happen and it will be reflected on my next paycheck? It increases my net income by $300.00 a month. I would never have thought that I would be upset about getting a promotion at work and receiving a $7,000.00 increase in my annual pay but the timing of it just stinks. This puts my surplus at $400 a month. Is that bad?

[imlars]

Update… I haven't been on here since December because I needed a little break from dealing with this nightmare. I did end up emailing MHA_Compliance@mhacompliance.com , which takes complaints on banks not following the guidelines of Hamp.
This is the email that I received from writing to the Compliance email address:
“I am happy to assist you with an escalated case in support of a HAMP modification with Bank of America. While talking to you it became apparent that Bank of America has violated HAMP modification rules by: 1. not offering a HAMP modification, 2. incorrectly calculating income and 3. not notifying you proactively by mail or phone that a HAMP modification could help you. This is the basis under which I will be working on your behalf.

Bank of America requires that the HAMP Support Center include a HAMP Hardship Affidavit with all cases escalated to them. I've attached a Hardship Affidavit please, complete it and return it to me. Upon receipt, I will escalate your case to Bank of America.”

I received this email at the end of December and I received a package for a trail modification two weeks later. I started my trail modification the 1^st of February and I am now on my last month of the trial modification. I was contacted this week by an underwriter asking for HOA verification amount and since I have roommate’s copies of their leases. I’m faxing this in on Monday and keeping my fingers cross that everything finally works out. I am a bit nervous because I’ve actually received a raise a week ago… which of course changes my monthly income! I’ve waited so long to get to this point that I’m not sure what to do.. Do I tell them my new income amount or stay with the old. It just happen and it will be reflected on my next paycheck? It increases my net income by $300.00 a month. I would never have thought that I would be upset about getting a promotion at work and receiving a $7,000.00 increase in my annual pay but the timing of it just stinks. This puts my surplus at $400 a month. Is that bad?

$400 per month surplus is too much. The lender wants to leave you with $100-$150 per month for emergencies, but no more than that. Do not volunteer the raise information but if they ask for the last 30 days pay stubs before they complete the modification you may have a problem as the increase could cause you to be dis-qualified due to showing sufficient income to support the mortgage as it is. You may have to get a little creative to reduce some of that extra income.

[darkdays]

I agree with Imlars that you should not volunteer the raise information since the only way you would have to restart your trial is if this raise is a 25% differential in your income.

Regarding $400 surplus being too much, that's not necessarily the case. It depends on what your lender is looking for. Another false belief is that if you have any equity in your home, you fail the npv test.

[imlars]

I agree with Imlars that you should not volunteer the raise information since the only way you would have to restart your trial is if this raise is a 25% differential in your income.

Regarding $400 surplus being too much, that's not necessarily the case. It depends on what your lender is looking for. Another false belief is that if you have any equity in your home, you fail the npv test.

As a case processor I was told by a lender that anything over a $200 per month surplus would indicate to the investor that the borrower could afford the mortgage as it is and they would not modify it. If there is equity in the home it is highly likely they are going to suggest the borrower refi, but that needs almost stellar credit these days.

[Still Trying]

I spoke to the underwritter today! All she needed me to update her with is the HOA coupon and my leases for my roommates. I asked her if she needed anything else and she said no! She said the she is going to do a review and make a decision before sending it on to the investor for final review. I have to say I am a bit nervous... A year of waiting!!! I'm keeping my fingers crossed that everything works out ok.

[imlars]

I spoke to the underwritter today! All she needed me to update her with is the HOA coupon and my leases for my roommates. I asked her if she needed anything else and she said no! She said the she is going to do a review and make a decision before sending it on to the investor for final review. I have to say I am a bit nervous... A year of waiting!!! I'm keeping my fingers crossed that everything works out ok.

The underwriter is the one who would be asking for the updated stubs so it looks like you are in the clear. If that hadn't been the case I would have suggested adjusting the rent amount on the leases to absorb some of the new extra income.

[Still Trying]

Here is my update!!! I made my 3rd trial payment for April, sent it in certified mail and now I've just been waiting. I emailed the underwriter twice for an update and finally got a response yesterday. She said that she has sent my loan mod over to the investor for the final review 3/23/0. Is this the actually process… I’m not sure what to do from here. I don’t want to keep bothering her but I haven’t heard anything from anyone at bank of America for the last couple of months. Not only that but I didn’t realize even though I sent in my trial modification and kept a copy of the tracking# and even have a copying of the tracking on it when it was delivered I realized that I have never received a signed trial modification back from BOA. So, now I’m just getting worried! I’m not sure if I should try tracking down a useless negogiator who has never help me or if I contact the underwriter again? I’m I even in a trial mod at this point since I never received back a signed copy from them? I hate this process

[davephx]

Many are on paying 6-12 months of trials = after only 3 is rare unless FHA is faster than regular HAMP. I'm going on 9th trial and over a year since applied.

[imlars]

Here is my update!!! I made my 3rd trial payment for April, sent it in certified mail and now I've just been waiting. I emailed the underwriter twice for an update and finally got a response yesterday. She said that she has sent my loan mod over to the investor for the final review 3/23/0. Is this the actually process… I’m not sure what to do from here. I don’t want to keep bothering her but I haven’t heard anything from anyone at bank of America for the last couple of months. Not only that but I didn’t realize even though I sent in my trial modification and kept a copy of the tracking# and even have a copying of the tracking on it when it was delivered I realized that I have never received a signed trial modification back from BOA. So, now I’m just getting worried! I’m not sure if I should try tracking down a useless negogiator who has never help me or if I contact the underwriter again? I’m I even in a trial mod at this point since I never received back a signed copy from them? I hate this process

Keep making the trial payments until you get a permanent modification. The second you miss a payment they will consider it as a breach of the trial agreement and the party is over. Always keep copies of ALL documents you send to the lender, they are not going to send you a copy of the agreement, it is your responsibility to make and keep a copy of it. Negotiators and underwriters don't have time to get back to everyone about everything because they are expected to handle up to 150 cases each. You were in a trial mod the minute you signed the agreement. You have a tracking number as proof that the agreement was sent to the lender.
Generally, once you make the third payment the modification proposal is sent to the investor for final approval. Due to the sheer volume of modification requests, it could take another 3 months before your proposal even gets in front of the investor for approval.
Just keep making those payments and when you do receive you permanent mod agreement make sure to keep copies of it for yourself, don't depend on the lender to send you a copy.

[ibahogge]

Sorry to but in, but I want to apply for loan mod, but I do have equity in my home. But its not enough. I have to pay down one of the 2 mort with $11,000. Then I could qualify for FHA refi. I would have to take it out of 401k.
Do you think I could still qualify for loan mod? What if my hardship was due to credit cards that I used for food and basic living expenses. Is this considered hardship?

[imlars]

Sorry to but in, but I want to apply for loan mod, but I do have equity in my home. But its not enough. I have to pay down one of the 2 mort with $11,000. Then I could qualify for FHA refi. I would have to take it out of 401k.
Do you think I could still qualify for loan mod? What if my hardship was due to credit cards that I used for food and basic living expenses. Is this considered hardship?

FHA requires your back end debt to income ratio be under 55% in order to qualify for a modification. If your total debts add up to more than 55% of your income they may decline to modify on the pretense that you cannot afford the home. Have you considered Debt Settlement for the credit cards? If you don't qualify for a refi you can certainly request a loan modification. Go to your lenders website for the forms and list of supporting documents that are required. Acceptable hardships include, loss of job, divorce, or serious illness. What caused you to have to use the credit cards for basic living expenses in the first place? That would be considered as your hardship

[ibahogge]

Thanks for the info. Now if my husband is only on the loan we want to modify, is it just his debts? The paper work just asks for "borowers" info. But it also says household income.

[imlars]

Thanks for the info. Now if my husband is only on the loan we want to modify, is it just his debts? The paper work just asks for "borowers" info. But it also says household income.

Borrowers info refers to your husbands income, household income would be anything you or anyone else living in the home contributes monetarily. Are the credit cards in your married name? If so, when the lender does what is called a soft pull on your credit. they will show up as debts that you owe and would be included in the back end DTI and could be a problem if you are over the 55%. This is where the debt settlement option would come into play.
They are going to want the last 30 days worth of paystubs for everyone in the household that works. (or 3 months worth of Profit and Loss statements if self employed. If there is a business bank account, include the complete bank statements that correspond with each months P&L)
They are going to want complete tax returns and W-2's for the last 2 years. Make sure that the tax returns are signed and dated. Also include an electric, water or fuel oil/natural gas bill from the last 30 days to prove occupancy. If your taxes and insurance are not escrowed include copies of your homeowners insurance declarations page and property tax statement. Also include proof of HOA fees if it applies. Your lender should have the 4506-T form and the Hardship Affidavit that is required for the FHA modification requests. If they are't, you can go to makinghomeaffordable.gov and get them there, as well as a wealth of info that could help you get through this process.
The lender usually will give you a fax number to send your financial packet to. Faxes get lost. Its too easy for them to say they never received it. I recommend you FedEx it, because you will have proof of delivery. Keep a copy of your tracking number and you can go to FedEx.com and get proof of delivery.
Make sure to include all the required paperwork in that first package, as well as the lenders borrowers financial statement forms. Only complete work out packages get assigned to a negotiator, and your case does not begin to move until it is assigned to one, so make sure everything needed is there the first time around.

[ibahogge]

Wow! Thanks alot. Im getting it ready now. When you say DTI, are we saying by the month, or total minimum payments per month against GROSS or NET income?

[Still Trying]

After seeing my online status saying that I was declined for the last week and a half I’ve been calling BOA to see what was going on because I hadn’t received or heard anything from them. This weekend I received a message that I needed to call and schedule for a notary to sign my modification agreement. I came home to a Fed Ex package with a hamp modification agreement inside. YEAH! After a yearlong battle I think it’s finally coming to an end.
My current mortgage is 349,999.00 at 5.5% interest only with a payment of $1,960.00
and second mortgage is $67,000.00 7.25% principle and interest with a payment of $477.00
Hamp Modification: New loan balance is $356,184.03. It includes past due interest, servicing expenses of $6,184.09.
New Interest 2% first 5 years -$1,430.54
3% Year 6 - $1,601.31
4% Year 7^th-$1,781.56
5% Year 8 to 40.
They have extended the length of my loan to 40 years and they have also deferred the repayment of $7,586.80 to the end of the loan term. I can’t tell you the relief I feel about finally receiving and I don’t know why but I’m still skeptical. I guess I just need someone to say the numbers are right and the math works out for them to extend me to a 40 year term.
I can’t tell you how much this website has helped me cope with going through one of the toughest and stressful times in my life. I thank you all for you constant support and the knowledge that I have gain from all the post that people have made here. I don’t think that this would have happened without this website.

[goldgem]

Update… I haven't been on here since December because I needed a little break from dealing with this nightmare. I did end up emailing MHA_Compliance@mhacompliance.com , which takes complaints on banks not following the guidelines of Hamp.
This is the email that I received from writing to the Compliance email address:
“I am happy to assist you with an escalated case in support of a HAMP modification with Bank of America. While talking to you it became apparent that Bank of America has violated HAMP modification rules by: 1. not offering a HAMP modification, 2. incorrectly calculating income and 3. not notifying you proactively by mail or phone that a HAMP modification could help you. This is the basis under which I will be working on your behalf.

Bank of America requires that the HAMP Support Center include a HAMP Hardship Affidavit with all cases escalated to them. I've attached a Hardship Affidavit please, complete it and return it to me. Upon receipt, I will escalate your case to Bank of America.”

I received this email at the end of December and I received a package for a trail modification two weeks later. I started my trail modification the 1^st of February and I am now on my last month of the trial modification. I was contacted this week by an underwriter asking for HOA verification amount and since I have roommate’s copies of their leases. I’m faxing this in on Monday and keeping my fingers cross that everything finally works out. I am a bit nervous because I’ve actually received a raise a week ago… which of course changes my monthly income! I’ve waited so long to get to this point that I’m not sure what to do.. Do I tell them my new income amount or stay with the old. It just happen and it will be reflected on my next paycheck? It increases my net income by $300.00 a month. I would never have thought that I would be upset about getting a promotion at work and receiving a $7,000.00 increase in my annual pay but the timing of it just stinks. This puts my surplus at $400 a month. Is that bad?

hello still..,
you mentioned that you emailed mha compliance. Did the escalation team (mha compliance) helped you at all in getting the permanent mod? If yes, how long did it takes?
I also sent them an email and they seem to be responsive. I'm getting mixed feedback though and I would like to hear from you if don't mind sharing. Thanks

[Still Trying]

Hi Golden Gem - After my initial emails and phone call with MHA compliance things did start moving along. However I wasn't sure if it was because of my constant emails to the Oop or if the compliance really did help escalate my case even further. I do know that I contacted them mid December and I had my pre trial modification sent to me by early January. When I had been trying to get a trial modification since last February, things have been moving forward ever since. I never received any phones calls from a negotiator. I've just been receiving the Fed Ex packages and making calls to get updates and told to wait that it is still under review. When the online status showed that it was declined I started making more phone calls and no one said was declined that it was still in review and then two day later I have a Fed Ex package with Hamp docs inside. Not sure if it is luck or persistents
This is the email below that I received from MHA Compliance. He was very helpful and if I had problems I would have sent him another email to ask for help. I hope this helps you out.

From: Osburn, Bradley (Contractor) <bradley_osburn@fanniemae.com>
To: dimaxvt24@aol.com
Sent: Fri, Dec 18, 2009 6:26 pm
Subject: To Open A HAMP Escalation to BofA


Diana,

I am happy to assist you with an escalated case in support of a HAMP modification with Bank of America. While talking to you it became apparent that Bank of America has violated HAMP modification rules by: 1. not offering a HAMP modification, 2. incorrectly calculating income and 3. not notifying you proactively by mail or phone that a HAMP modification could help you. This is the basis under which I will be working on your behalf.

Bank of America requires that the HAMP Support Center include a HAMP Hardship Affidavit with all cases escalated to them. I've attached a Hardship Affidavit please, complete it and return it to me. Upon receipt, I will escalate your case to Bank of America.

Thank You,
Brad Osburn

Senior Servicing Support Specialist
HAMP Support Center

[goldgem]

thanks still for responding quickly.
I was given a contact for compliance admin and will call her today.
I' ve been calling loss mitigation and was put on hold for an hour, hanged up and dialed and sure enough, i'm on hold again.. maybe this time for 2 hours...grrrr.
you mentioned on line status - where do you see it? is it based on your conv with people from gmac or you can see it somewhere on your account?

[Still Trying]

It's on my account with Bank of America. I had it set up so that I can pay my mortgage online. I have a bank account with them and both of my mortgages are on the site. So, on there is I link that I can click onto to check my status. I have to say that it has never been correct for my entire process and I have read a lot of post where people said that it was useless and that they don't update it correctly. I would definitely call the compliance if I were you. It doesn't help to have another voice working for you and one that enforces the rules of Hamp.