Have only seen a couple of posts regarding folks working with ING Direct and would greatly appreciate hearing any experiences or words of wisdom from people if you're out there?
I have my 1st mortgage with ING & a Home Equity with Chase. So far, they've been very difficult to work with. I was advised that since ING did not participate in the Bail-Out program, they are not obligated to offer any modifications per the Obama plan and that they will do so only on a case by case basis and never will they lock in an interest rate for the remaining life of the loan.
First the gal said they could only offer a 3yr interest lock at a lower rate, then later she said a 5yr...I feel as though I keep getting the run around. Now she says the property taxes must be paid before the application can even be considered which would have been nice to know at the onset. Then she must have been using some sorta new math, as her calculations left me with 800 income left over at the end of the month which is completely not the case.
Very frustrating. Hoping others have had greater success and would greatly appreciate hearing!
Thanks for all your help and wisdom!