Anyone had experience with ING Direct?

[georgiaraf]

Hello!

Have only seen a couple of posts regarding folks working with ING Direct and would greatly appreciate hearing any experiences or words of wisdom from people if you're out there?

I have my 1st mortgage with ING & a Home Equity with Chase. So far, they've been very difficult to work with. I was advised that since ING did not participate in the Bail-Out program, they are not obligated to offer any modifications per the Obama plan and that they will do so only on a case by case basis and never will they lock in an interest rate for the remaining life of the loan.

First the gal said they could only offer a 3yr interest lock at a lower rate, then later she said a 5yr...I feel as though I keep getting the run around. Now she says the property taxes must be paid before the application can even be considered which would have been nice to know at the onset. Then she must have been using some sorta new math, as her calculations left me with 800 income left over at the end of the month which is completely not the case.

Very frustrating. Hoping others have had greater success and would greatly appreciate hearing!

Thanks for all your help and wisdom!
Georgia

[Evan Bedard]

Hi Georgiaraf welcome and thank you for joining.

First the gal said they could only offer a 3yr interest lock at a lower rate, then later she said a 5yr...I feel as though I keep getting the run around. Now she says the property taxes must be paid before the application can even be considered which would have been nice to know at the onset. Then she must have been using some sorta new math, as her calculations left me with 800 income left over at the end of the month which is completely not the case.

Very frustrating. Hoping others have had greater success and would greatly appreciate hearing!

What department have you been calling at ING Direct?

[inmyview]

I just finished a short sale with ING and they have been very difficult to work with. One of the supervisors there is Aniello Maglione. His cell is 302-897-1857 direct line is 302-255-3378. I also found the name Sean Kriner of the home retention department on the final approval letter.

email aniello at amaglione@ingdirect.com or aniello.maglione@ingdirect.com

Good luck!

[georgiaraf]

I have been dealing with a Nancy Larsen in the "Home Retention" Department...I would not recommend her, as she's been unhelpful to say the least.

Thank you for the support and helpful contact info! I really appreciate all your help!!!

Good luck to everyone!

[Evan Bedard]

Good luck and please keep us posted!