GMAC denial/HAMP guidelines

[michelle.m]

Hi to all, sorry we are all going through this. I've been working with GMAC since Oct.08. Very long story short: We were denied today. Our income does not support a modified payment. Went over financials... They took our gross income, minus (arbitrary 32%) taxes, minus our current mortgage payment, minus expenses. Of course we show a negative, thats why we need a mod!! I asked point by point about the guidelines for HAMP (standard waterfall process) So I said we should be well within the guidelines.... well apparently there's alot more to the equation that only the analysts know about and nobody can talk to them. I asked about the taxes and she said "they take taxes out to be more realistic". What happened to gross income? Also asked how they came to that figure- the analyst have there own system for determining that. Why did they use our current mortgage payment to qualify? She said there was absolutely nothing more they can do for us...except a short sale! We are in foreclosure with about a month until a sales date. Am I missing something?. We went through chapter 7 earlier in the year. We can walk away from the house without oweing a penny. This is my family's home. We need to save it. Why on earth wouldn't they work with us? What to do now?