 Re: HSBC Can Kiss My Azz!
Amen! (this is going to be long but I've been holding it in for a while) We have been dealing with a lot of problems from HSBC too. Have had our mortgage with them since Sept. 2006. Two weeks after getting the mortgage, my husband's place of employment went out of business with little to no warning. We struggled for a few months but managed to pay our mortgage and also try and feed three children and keep the lights on. I do daycare in my home for some of the neighbors and I still had that little bit of income and hubby had unemployment. He was called back to work (he's a union operator) off and on, a few weeks here, a few weeks there. Long story short, we got to a point where we just couldn't keep up. I always tried to stay within the 30days of being late and never got much flack. Last year I was told about a hardship modification and I applied. Easy as cake...no paperwork, etc. Didn't even know I qualified until I happened to call them about a late payment. Our payment went from 1609 to 1262. I was happy, but then my husband wasn't being called to work at all, unemployment ran out (extensions denied) and while the hardship helped and we struggled through it, we couldn't take on the bigger mortgage payment. I was told that as long as we completed the hardship, and we did, that we could reapply for another temp mod. that would be 18mos long. We never qualifed for that. Fast forward to April 2009, we fell behind...struggled continuously. But whenever I would call, and I called a lot, they always told me that it would be ok, they'd work with me. I was "proactive" and those are the people who get the help..blah blah blah. Come June, I was behind for May and they offered a modification again. I applied, got approved again, back to 1262 a month. In the meantime, hubby got a job making only half of what his normal pay is and I've called to see if they could extend out the modification and I get the run around. Some say, yes. Some say, no. Nothing concrete. On Sept. 24th I spoke with Mr. Perry from HSBC who said that he had good news for me, if I could make just one payment then they would defer my past due and it would bring me current, allowing me to finish out the mod. I scheduled that payment, having to stretch it out two weeks to be sure I'd have the money and it was posted on Friday 10/9. On Friday, 10/9 I received a registered letter...A Notice of Right to Cure. I panicked, called HSBC immediately and was told by a Mrs. Cooper that I could disregard the letter, that it is automatically computer generated and that it did not apply to me. I was relieved, while on the phone, I inquired about the deferment (As Mr. Perry told me to call on the day it posted to get details) and Mrs. Cooper put me on hold, came back a few moments later and told me that they put in for the deferment because I now qualified with that posted payment and to call back Wed, 10/14. I called yesterday and was told that 1. I would have to make another payment before I could qualify for a deferment. I told them of me & Mr. Perry's conversation where he told me to follow up and they told me that "I did not qualify for a deferment, they don't know who Mr. Perry is or why he would tell me that"....and that he put into notes that he told me that I would have to make 2 payments". and 2. the letter does apply to us..."no one would tell you to ignore that letter, it is a legal document".
So, now the story is that if we make a payment by November 18th, then I can put in for the deferment. If it goes through fine, if it doesn't then I automatically become due for all arrears of about 5000.00 and foreclosure begins because according to them, I'm been offered the best and only solution they can offer. BS because according to the hfc website, they have "options".
Today, I did housing counseling and the counselor and I did a three way call to HSBC and was told the same thing....the counselor was pretty much amazed at the lack of compassion, but understood it, I guess.
I also called and tape recorded another rep from HSBC who told me that I should ignore the letter I received. YES...got it on tape. So many lies and misleading information that I started to think I was imagining all of it. Not that the tape will mean anything, except that I'm not crazy.
Where do we go from here. Our credit is shot from all of this struggle, HSBC does not participate in any government programs...although for some reason they offer up the HUD hotline and sometimes even tell you to visit makinghomeaffordable.com website. I even asked why they do that if they won't consider participation and was told that "maybe you can get some ideas on what you can do!"
We have three young children...and like I said, our credit is shot....we have no savings or 401k left (even had to take from our children's savings) and do where do we live....rentals are credit checked now and we could never buy another house.
Thanks for letting me vent, I'm new here and I appreciated reading the stuff you wrote about your experience. Atleast I no longer feel alone. | 
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Re: HSBC Can Kiss My Azz! 
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