I have been in this loan mod process since 1/7/2012, and my mod was just reviewed and denied 6/14/2012. I was told that my modification was denied by Fannie Mae, because they dont allow more than one modification. I received a hamp modification in 2009, and I made timely payments upto 12/2011, when I suffered a loss of income.
I went to the OOP (office of the president) of PHH to complain about the length of the modification process and the denial, and they were clueless and worthless. When I advised that the denial reason is not legitimate, and that Fannie Mae does allow more than one modification, they told me no. They sent me a denial letter, followed by notice of intent to foreclose.
I even sent them the Fannie Mae guidelines that state otherwise, they told me that they could not refer to anything that I sent, that it has to come from the investor. My PMI company even recommended a modification.
I need some direction on who can I get assistance from to get the servicer or Fannie Mae to look at file and modify my mortgage with my new income. Or what agency I can go to to file a formal complaint to hold the servicer accountable ?
I called Fannie Mae and they directed me to my servicer. My servicer is clueless and they are nonchalant about the process.