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Countrywide Home Loans - Tell Us Your Countrywide Story Due to the OVERWHELMING amount of Countrywide Home Loan stories, issues and problems, we at Loan Safe thought it would be best to have an entire forum dedicated to tracking what Countrywide is doing to HELP struggling homeowners and how they are treating their customers. Good or bad, let your voice be heard and your story be known.

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Trying to get a second modification
  #1 (permalink)   IP: 209.79.65.238
Old 08-13-2008, 03:28 PM
monidel monidel is offline
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Trying to get a second modification

There are two parts to my story:

Part 1) I qualified for a loan modification with Countrywide. I received the paperwork which I signed and returned in March 2008. My interest rate was going to stay the same (7.25) and it would be frozen until 2012. However, my payment went from 1940.00 to 2540.00 due to the fact that they added the escrow account and they paid for the for my delinquent property taxes. Although it seemed too much of an increase and in my desperation to keep my home, I signed the paperwork and agreed to new payment. I must also add that I have a 2nd mortgage that was sold to EMC Mortgage from GMAC while I was in the process of Loan Modification.

Back in March my husband accepted a part time job (not good pay) but we both thought that little bit would help us while he continued looking for a better one. Now, four months later, I find myself in over my head again. First of all, my husband is only working a couple of days a week on his part time job. Second, I incurred major expenses when my car broke down.

Thankfully, I found this site and I have been reading all the stories and trying to follow your advice. I wrote a second handship letter to countrywide and emailed it to all the address posted by Cat on other threads. I received a phone call from Sheila in the Customer Care, office of the President. She asked me to fax in the hardship letter along with the income and expense sheet, two paystubs, and bank statements.

How likely is it that I will qualify for this?

Part 2) My loan modification paperwork stated that it would begin on April 1, 2008. I sent in my new payment of 2540.00 April and May, but in May I received two letters. One of them was informing me that my new payment of 2540 would take effect beginning July 1, 2008. The second letter was informing me that I was late with my payment. After I made my June payment, I received another letter telling me that although they had received my payment of 2540 I was still 600.00 short. (How could this possibly be? I thought!!!)

When I called Countrywide and after talking to three people in three different departments I was told that the Loan Modification did not take effect in April like the paperwork stated, but in their system it shows as May 1st. Therefore, my payment from April of 2540 was used to pay late payments (which I thought were going to be added to the end of the loan) and to "miscelaneous expense account."????

I already sent in the QWR to Countrywide and waiting for a response.

My question is, What should be my next step?

Thank you so much for you attention
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Re: Trying to get a second modification
  #2 (permalink)   IP: 68.38.57.62
Old 08-13-2008, 03:59 PM
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Re: Trying to get a second modification

Hi monicel welcometo our forum:

I wanted to stop in and say hello. Shortly someone will be reaching out to you to address your questions and provide you with some advice/suggestions. In the interim please hang in there and know that we are here for you.
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Re: Trying to get a second modification
  #3 (permalink)   IP: 67.177.243.104
Old 08-13-2008, 04:02 PM
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Re: Trying to get a second modification

Hi monidel,


Welcome to the forum and thank you for joining............

At this time since you have received contact by Sheila, out of the Office of the President, which is the highest dept. in CW.............I would keep in touch with her on a regular basis for updates...............you can also ask her about the other situation with the letters...........it sounds like you are in good hands.

Please keep us posted on your progress...........
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Re: Trying to get a second modification
  #4 (permalink)   IP: 209.79.65.238
Old 08-14-2008, 11:01 AM
monidel monidel is offline
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Re: Trying to get a second modification

Thank you for your response. I'm hopeful now! I am going to have contact with Sheila again today. I will update on my situation later.
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Re: Trying to get a second modification
  #5 (permalink)   IP: 209.79.65.238
Old 09-04-2008, 03:41 PM
monidel monidel is offline
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Re: Trying to get a second modification

Cat,
I have been constant communication with Sheila in the Customer Care department, but it seems as if nothing is moving along. I keep asking her to explain to me why my 1st modification did not take effect in April like the notarized documents stated, but according to their system, it was effective May 1st. To me this means that my first payment of $2540 was credited correctly which in turn is now putting my account a whole month late. My question is... can this 'mistake' be classified as a RESPA or TILA violation?
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Re: Trying to get a second modification
  #6 (permalink)   IP: 67.177.243.104
Old 09-04-2008, 04:38 PM
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Re: Trying to get a second modification

In the QWR did you also ask to have documentation of how payments are being applied...........then you could see where they are going and on what dates they are being applied to your account exactly...........if not, you can send one to specifically address that issue.

To try to get answers to your qestion about the notorized modification..........call into the Executive Team and try to ask the question to whoever answers rather than ask for Sheila..........see what they say......

1-800-405-0078
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Re: Trying to get a second modification
  #7 (permalink)   IP: 209.79.65.238
Old 11-04-2008, 02:28 PM
monidel monidel is offline
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Re: Trying to get a second modification

It's taken two months, but I received news today! I called my negotiator Diane at CW and she informed me that my modification was approved! My interest rate was lowered to 6% and my payment will now be $300 less! My first payment will be due January 1. I'm was very relieved to hear this. My children will be able to have a Christmas!

Thank you to Moe, Cat and everyone else on this forum. Although I do not post regularly, I read posts almost daily. I can truly say that my home wouldn't have been SAVED if it weren't for all the outstanding and useful information I found here.

Now, I my fight will continue with EMC. I am confident now that I have the tools.
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Re: Trying to get a second modification
  #8 (permalink)   IP: 67.177.243.104
Old 11-04-2008, 07:51 PM
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Re: Trying to get a second modification

Congratulations with CW!! That is awesome news!

Good Luck with EMC!

EMC
1-877-362-6631
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Re: Trying to get a second modification
  #9 (permalink)   IP: 68.38.57.62
Old 11-06-2008, 07:25 PM
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Re: Trying to get a second modification

Monidel kudos to you, party hardy, you deserve it.
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