CW credits payment to wrong account CONSISTENTLY

[mamie19]

Hello,

My husband was sick last year with cancer and we got behind on payments and home went into foreclosure. Things are better now on that end and we have been making double payments until we get caught up on mortgage. However, CW consistently each month credits our payments to another person's account and I have to spend several hours a month trying to straighten this out. I call with the Western Union control number when I pay our mortgage. Then a week later, the calls begin inquiring "where is the payment?" and round and round and round we go.

Please alert everyone to this tactic of CW's. Now that is DISGUSTING.....crediting my payment to the wrong account CONSISTENTLY and harassing ME because they goofed up!

YIKES!

Thanks for listening!

Signed,
Scared to give name because then they will really GOOF up my account!

I know that can be very frustrating for you.

My suggestion is actually quite simple. Most banks & credit unions have an electronic bill pay service available for free or very small fee. The payment is sent in the form of an electronic ACH transfer. There is no paperwork and no human in the middle to screw things up.

Western Union also has this form of payment available if you prefer to do that. There is probably a small fee involved, but the ACH type of payment works.

You can even do a complete payment transaction over the internet with Western Union and your bank debit card.

[Andrew]

Or go to CheckFree Corporation - CheckFree is now part of Fiserv., You can pay your countrywide bill through their, even with going through a modification since countrywide locks out their online service once a mod is started.

[mamie19]

Thank you for the advice. I shall try it.
Much thanks!