Get In Touch With Negotiator - Get Results Fast

[SoCal]

After going for nearly 3 months waiting for short sale approval, I was desperate - the buyer was going to back out and had every right to do so - but then what happens to me? I tried to reach my negotiator - no luck! How could I find out what was going on since s/he was the ONLY one with the answers, yet I had not been able to reach the negotiator for nearly 3 weeks!!! I was at my breaking point, but by doing the things below, I am now ecstatic and thankful to the CW people (in higher places) because they ACTUALLY listened to me! So, here's what led me to be jumping up and down for joy when I got my approval just a few hours after getting an email from the CW CEO himself!

There are a lot of blogs with good information, but here are a few things I found out:

1a. When emailing (see item 4), the subject line should be "#### NAME" (your loan number and last name of the person on the loan)

1b - explain the timeframe you've waited and what the offer is on your property - explain any hardship - ask for help!

1. The requirement that the home be occupied for approval is not a consistent standard. So, don't let this get you down if you've had to move on.

2. There is NO WAY to reach your negotiator directly by phone. A lot of blogs give you numbers to workout and then the extension. Unfortunately, there is no way to reach the extension from ANY oustide number. Negotiators don't have voicemail. Even emailing will not always produce results if you try to email them directly...so you have to go a different route and have as much faith as possible that you will be heard.

3. Customer Service reps nor their supervisors really know what's going on and will give you generic info OR say anything to appease you - do not take what they say as accurate regarding your progress


In all, you cannot expect CW to do the work without you nagging them. They are swamped, so make your situation stand out!!! This took me 5 hours yesterday, but by contacting the right people with the situation (NOT TO VENT), I got what I needed and 2 hours later am in escrow!

Countrywide Customer Service is absent - treat them as if they don't exist Good Luck!!! Be calm, say a prayer, and remain hopeful. There is Hope!

[Cat Damiano]

SoCal..............we have been doing this already for months..........we have top of the food chain contacts for most of the large lenders.......right here on this forum.....

just read all of the Success Stories...............

[SoCal]

Exactly - so another posting that it worked may help give people more hope...and the fact that you cannot reach your negotiator directly was never mentioned in anything I could see. But, I wanted people to know that this does work. My own success story!!!

[Cat Damiano]

Everyone in the Success Section has been able to talk directly to their negotiators that is why you don't see that...........we also have a section where we give kudos to them.....

[SoCal]

well, check out my other points. valid...By the way, CW gave me only 7 days to close, despite our req't that the the buyer obtain his approved financing that requires 2-3 weeks...what next???

[Cat Damiano]

"But, I wanted people to know that this does work. My own success story!!!"
"I got what I needed and 2 hours later am in escrow!"


You said here that you were in escrow as a result of your contacting the CEO.......

So you were not successful yet......what happened......

[SoCal]

well, 10 minutes later I got a call from the negotiator - after 4 weeks of waiting - -and they approved my short sale! We then had an issue with a buyer's contingency and they extended without an added payment by day! So, we will close by the end of June...then it will be a true success! But we got all the paperwork so the success from countrywide was obtained...the only issue now is if the buyer backs out. But, we have everything we need to close from both banks as a result of contacting the execs at CW. What kind of success are you looking for? I see this as a great success!

[Cat Damiano]

SoCal,


When you close and all docs are signed.........that is official Success....

How far you got with CW is definately a Success for on your part on your short sale.....and that is good news.....

Good Luck........I hope the buyer hangs in for you.......