Home Retention Services, Inc

[Housebroken13]

So I called the number on my HomeSaver forbearance agreement last night. I'm now 3 months in and just made my 3rd payment. I get this message saying "thank you for calling Home Retention Services Inc."

So I'm thinking this isn't Fannie Mae or BOA, now there is a 3rd party involved....

Did some more research and found out:

McLean, VA – As part of its support for President Obama's Making Home Affordable program, Freddie Mac (NYSE:FRE) today announced an agreement with Home Retention Services, Inc., a wholly owned subsidiary of Stewart Lender Services, Inc., to help several regional servicers process thousands of additional applications for Home Affordable Modifications.
Specifically, Home Retention Services will assess the eligibility of delinquent borrowers with Freddie Mac-owned mortgages for Home Affordable Modifications or other possible workouts and process borrower financial information for the servicers' review and approval.

I dug a little further and found this website:

Stewart Lender Services - Products

Loss Mitigation Services

The real estate environment is a bubbling pot of declining home values, evolving regulations and government intervention programs. It takes knowledge and fortitude to navigate through the options available to borrowers and you may not have the resources necessary to succeed. Stewart can help parlay troubled assets into business opportunities with a comprehensive suite of fully compliant loss mitigation solutions. Stewart, with more than a century of real estate industry experience, advanced technology and a well-trained staff, offers proven, cost effective support.

• Borrower contact and solicitation services
• Short Sale Management Support
• Custom Modification and Reinstatement / Repayment Plans
• Optimal program decisioning utilizing NPV calculations provides best solution for both borrower and investor
• Licensed debt collector
• Compliant in all 50 states with the Fair Debt Collection Practices Act (FDCPA)

Anywho - I spoke with a representative on the phone, very pleasant folks, and they said I would be hearing more from the servicer BOA closer to the end of my agreement, I told them I can't get anyone at BAC to call me back or return my phone calls...

[Housebroken13]

By the way:

The number I called was 1-877-422-1761
The person's name & signature on my agreement is Jill Balentine BAC Hoe Loans Servcing, LP

[ama125]

I was offered the same forbearance back in June but declined it because of recent increase in income. I was very confused about it so I called the good ol' 800 number and opted to leave a message for someone to call me back. The person who called was with Stewart Title so they have been around at least since June.

[Housebroken13]

Thanks ama,

I forgot to mention the rep. on the phone kept referring to the program as a "trial".