$20 over the phone payment fee - Loan Modification Forum

Housebroken13 · 10-30-2009, 08:57 AM

Why do they keep on insisting I pay this fee when I call into make a forbearance payment, I cannot tell you how many times my negotiator told me I should not be charged this.

Now I am hold while they are looking into it, I'm trying to make my 3rd payment today, and am on my 3rd 1-800 number.

Aha got them to waive the fee!

Evan Bedard · 10-30-2009, 09:14 AM

Quote:

Why do they keep on insisting I pay this fee when I call into make a forbearance payment, I cannot tell you how many times my negotiator told me I should not be charged this.

Now I am hold while they are looking into it, I'm trying to make my 3rd payment today, and am on my 3rd 1-800 number.

Aha got them to waive the fee!

Great job housebroken! There is no reason for them to charge you a 20 dollar fee to pay over the phone. Sounds like another squeeze tactic. (trying to squeeze as much money out of borrowers as possible)

sahm2two · 10-30-2009, 09:36 AM

I am on trial period...no forbearance but every time I call in they specifically say that there is NO fee being in this program - HAMP.

cjbory · 10-30-2009, 09:43 AM

Yep.. The package I received with the trial payments states in writing there is no fee to pay over the phone.

hope67 · 10-30-2009, 10:13 AM

Quote:

Originally Posted by Housebroken13

Why do they keep on insisting I pay this fee when I call into make a forbearance payment, I cannot tell you how many times my negotiator told me I should not be charged this.

Now I am hold while they are looking into it, I'm trying to make my 3rd payment today, and am on my 3rd 1-800 number.

Aha got them to waive the fee!

I was told the fee has been waived, so they shoudn't charge you!

Hey! I just noticed that you got them to waive it..LOL

10-30-2009, 08:57 AM	#1 (permalink)
Housebroken13 Senior Member Join Date: Jul 2009 Posts: 285 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	$20 over the phone payment fee Why do they keep on insisting I pay this fee when I call into make a forbearance payment, I cannot tell you how many times my negotiator told me I should not be charged this. Now I am hold while they are looking into it, I'm trying to make my 3rd payment today, and am on my 3rd 1-800 number. Aha got them to waive the fee!

10-30-2009, 09:36 AM	#3 (permalink)
sahm2two Senior Member Join Date: Jul 2009 Posts: 368 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: $20 over the phone payment fee I am on trial period...no forbearance but every time I call in they specifically say that there is NO fee being in this program - HAMP.

10-30-2009, 09:43 AM	#4 (permalink)
cjbory Senior Member Join Date: Apr 2009 Location: Miami FL Posts: 93 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: $20 over the phone payment fee Yep.. The package I received with the trial payments states in writing there is no fee to pay over the phone. __________________ _____________________________________________ Even though I walk through the valley of the shadow of death, I will fear no evil, for you are with me; your rod and your staff, they comfort me."

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