What does this mean Please

[babsy]

Workout Status Details: fficeffice" />>>

Your request for assistance has been received and will be reviewed for potential Workout Assistance programs. Please be advised that all collections activities are continuing for your loan, as your loan has not yet been pre-qualified for a Workout Assistance program. We expect more information to be available on . If your status remains unchanged after , please call and speak to a customer service representative. Please do not call back before as that will delay the process. Please respond promptly to any calls or requests that you may receive from us during this period. Lack of response will cause your workout to be delayed or cancelled. Thank you. >>

Workout Stage: >>

Referred >>

I submitted my docs for a modification and just my account today this is what they have online. They have not uploaded my doc yet to the site.

[babsy]

[QUOTE=babsy;120137]
I submitted all my documents for a loan mod on 08/18/09. I checked my account today and they have posted this online. The paystuff , bank statments and all other document don't showup online expect this.

Workout Status Details: fficeffice" />>>

Your request for assistance has been received and will be reviewed for potential Workout Assistance programs. Please be advised that all collections activities are continuing for your loan, as your loan has not yet been pre-qualified for a Workout Assistance program. We expect more information to be available on . If your status remains unchanged after , please call and speak to a customer service representative. Please do not call back before as that will delay the process. Please respond promptly to any calls or requests that you may receive from us during this period. Lack of response will cause your workout to be delayed or cancelled. Thank you. >>

Workout Stage: >>

Referred >>

[Evan Bedard]

Hi babsy welcome and thank you for joining.

It looks like they have recieved you paperwork and are beginning to review your information. Do not listen to the "don't call back before this date" because it has proven that the lender often will drop the ball on your case. Call in every few days to make sure they have all the info they need and the process is coming along. Also do not call customer service because they more times then not, have no idea what they are talking about. Try the loss mitigation dept:

Bank of America(800) 846-2222

[babsy]

Thanks for the quick response.