Dragging their feet

[montana59451]

Spoke to our negotiator Jessica on 8/24 who said that our case was sent to upper management for approval. She told me that she would have my answer on 8/28 and she would call me. No phone call on 8/28 so I waited until 9/1 to call her. She said that it was still in the approval process and they were 2-3 weeks behind. She said that she would check again on 9/10. I told her we are getting close to my sale date 10/27 and I looked on the Recontrust website and the sale date was NOT reflecting that she pushed it back 30 days like she told me she would when I first spoke to her in the beginning of August.

She said that we should not worry about that she would do that if we did not get an approval. NOT WHAT I HAD BEEN TOLD PREVIOUSLY!

Am I just being led along? Should I contact Barbara Doeser's office again to get this ironed out? I would not think this should take this long if the investor Fannie Mae has approved the mod. Jessica told me 2 weeks ago she submitted it to them...now she says they [upper management] are finding the "right" mod for me. Not sure what that means. All I wanted was to have the past dues (which are growing every month) rolled into the end of the loan, because I CAN afford my mortgage. I told her again that I wanted the HomeSaver Advance deal (but she still knows nothing about that).

What to do? Advice please!

[ama125]

I'm trying to find out what their standard operating procedure is...seems like no matter what you request, they always try to work out one of their modifications first. I don't know if it would do you any good, but have you tried to contact Fannie Mae directly? I know Fannie Mae owns a large bulk of mortgages and are likely just as bogged down as BofA, but it can't hurt to try calling them. Worst case, they say talk to your servicer. You never know until you try. As for being told different info, you could ask for a supervisor or email Barbara. Good luck!

[alwayshope]

Originally Posted by montana59451

Spoke to our negotiator Jessica on 8/24 who said that our case was sent to upper management for approval. She told me that she would have my answer on 8/28 and she would call me. No phone call on 8/28 so I waited until 9/1 to call her. She said that it was still in the approval process and they were 2-3 weeks behind. She said that she would check again on 9/10. I told her we are getting close to my sale date 10/27 and I looked on the Recontrust website and the sale date was NOT reflecting that she pushed it back 30 days like she told me she would when I first spoke to her in the beginning of August.

She said that we should not worry about that she would do that if we did not get an approval. NOT WHAT I HAD BEEN TOLD PREVIOUSLY!

Am I just being led along? Should I contact Barbara Doeser's office again to get this ironed out? I would not think this should take this long if the investor Fannie Mae has approved the mod. Jessica told me 2 weeks ago she submitted it to them...now she says they [upper management] are finding the "right" mod for me. Not sure what that means. All I wanted was to have the past dues (which are growing every month) rolled into the end of the loan, because I CAN afford my mortgage. I told her again that I wanted the HomeSaver Advance deal (but she still knows nothing about that).

What to do? Advice please!

Can you please tell me what a Homesaver Advance deal is? Thanks!

[montana59451]

I think I will wait until tomorrow and check with Jessica again. If I do not get a satisfactory response then I will email Barbara again. This seems to be taking too long. Do you have any contact #'s for executives at Fannie Mae?

[ama125]

Originally Posted by alwayshope

Can you please tell me what a Homesaver Advance deal is? Thanks!

You can learn more about it here... https://www.efanniemae.com/sf/servic...tfactsheet.pdf

[ama125]

Originally Posted by montana59451

I think I will wait until tomorrow and check with Jessica again. If I do not get a satisfactory response then I will email Barbara again. This seems to be taking too long. Do you have any contact #'s for executives at Fannie Mae?

I would start with this Contact Us > Fannie Mae Resource Center

I also have Fannie Mae. Let me know what they say and if they are any help.

[bcg1968]

The hierarchy for the process is in black and white in the guidelines.
The banks, are flat out disregarding this in most cases.I don't think this is
any secret to the treasury department and it will be interesting too
see where all this goes.The treasury and state senators are being
bombarded with complaints about lenders not following these guidelines.
I'm intrested in seeing the next report card the treasury publishes.It
would be nice to see these modifications broken down by what type mods are being given, all be it MHA or otherwise.

[ama125]

Originally Posted by bcg1968

The hierarchy for the process is in black and white in the guidelines.
The banks, are flat out disregarding this in most cases.I don't think this is
any secret to the treasury department and it will be interesting too
see where all this goes.The treasury and state senators are being
bombarded with complaints about lenders not following these guidelines.
I'm intrested in seeing the next report card the treasury publishes.It
would be nice to see these modifications broken down by what type mods are being given, all be it MHA or otherwise.

I hear ya! The Treasury progress report only pertains to the MHA. I'd like to see how many people requested MHA and got some non-MHA mod.

[minknmelissa]

I to was dealing with Jessica nice girl but i never got anywhere same thing sent to upper management never got the outcome because naca submitted for restructure in the mean time and she told me she couldn't deal with me anymore

[montana59451]

I am not NACA. If I do not get a satisfactory answer today I am calling Fannie Mae and Barbara D.