How aacurate is the BofA on-line workout real time update?

[mojamz]

Yesterday I check my account on-line and it said my account is under review... blah! blah! BofA rec'd my trial mod packet today as it was delivered today. Now I log into my account and it reads...

Our records indicate there is no workout information associated with this account. To inquire about another account, please use the drop down menu above for a list of available accounts. If you would like to speak to one of our representatives about a workout plan please call us toll free at: 1.800.669.6650. For general information about programs offered, please visit our Financial Hardship Assistance page. wtf! Has this happened to anyone else? Is this so called real time workout account activity accurate?

[rkel11]

How reliable are your politicians? Do you believe everything they say? Same thing for BOA.......
Call the advocacy dept and check on your mod, they did a mass canceling by mistake which probably changed other accounts as well.
Good luck and keep us posted.....

[HereinNY]

Never rely on the online account..mine is still wrong and my modification is completed.

[mojamz]

I just sopke with Melissa Henderson. She told me she had just moved my case from her desk and I was good to go. She told me to check the site in a week but all in all not to worry once the paperwork has been received. I don't trust this answer only to comfort me. I will stay on top of it. She said the negogiators only pre-qualify for the mod and another dept will do the actual review for perm. mod. I won't rely on the online account info as I was offered the trial and will make the payments as I agreed.

[HereinDE]

Hi all,

When I checked tonight, I noticed the same thing happened to my online account,
It says,
" Our records indicate there is no workout information associated with this account. To inquire about another account, please use the drop down menu above for a list of available accounts. If you would like to speak to one of our representatives about a workout plan please call us toll free at: 1.800.669.6650. For general information about programs offered, please visit our Financial Hardship Assistance page."

Has anyone received anything from BofA after this happened to your account?
I'm just wondering what is going on with my account.
I was submitted Aug. 7 through NACA, and I haven't gotten anything so far.
Thanks for any input

[hope67]

This is happening to my account as well, until yesterday, my online account reflected the initial docs I sent when I applied for modification. Today, I just checked, it says there is no workout program associated with this account!!!

Please let me know if your accounts were adjusted properly after this situation?

[hope67]

I called BOA to check with them, I was told that the workout is fine and nothing to worry about. I'm about to make my second trial payment, he also added that I should keep making my payments even after the trial ends because it takes at least 60 days after the 3rd payment to review the modification and send the final modification agreement.

According to him, they do not review the modification until the 3rd/final trial payment is made??!!!

Is that true?

[hope67]

I'm about to make my 2nd trial payment. Until Saturday, there was info on the workout on my account, then boom it disappeared!!!!

I'm just worried. Please let me know when this happened, how long did it take for the info to reappear again or be updated! TIA

[mojamz]

Hope67,
This is exactly what happen to me. When I called I was told that the online workout status was just to track what was rec'd in efforts of qualifying for the MHA. As soon as the packet is returned the negogiator clears their queue and I was told this is why this has happened. Do you remember where your packet was sent? If so, you will need to call BofA and get the phone number to that location they will be able to assist you further. My package was sent to Broomfield , Co. I rec'd a letter from the negogiator to direct questions to the number in the letter. When I called they did not have any infor in the computer. I called a second time and was asked where was my workout info sent because the number I called was in TX. I called BofA and rec'd the correct number and spoke with JT who shared with me all of the information they rec'd in my packet.

Has this happened to anyone else? Is this so called real time workout account activity accurate?

[hope67]

Originally Posted by mojamz

Hope67,
This is exactly what happen to me. When I called I was told that the online workout status was just to track what was rec'd in efforts of qualifying for the MHA. As soon as the packet is returned the negogiator clears their queue and I was told this is why this has happened. Do you remember where your packet was sent? If so, you will need to call BofA and get the phone number to that location they will be able to assist you further. My package was sent to Broomfield , Co. I rec'd a letter from the negogiator to direct questions to the number in the letter. When I called they did not have any infor in the computer. I called a second time and was asked where was my workout info sent because the number I called was in TX. I called BofA and rec'd the correct number and spoke with JT who shared with me all of the information they rec'd in my packet.

Has this happened to anyone else? Is this so called real time workout account activity accurate?

mojamz, mine was also sent to Colorado, they received my trial package and the docs on August 20th, they never updated the account to reflect the docs they received in August, however, the docs I sent when I applied for the modification were listed until this Saturday. Now I keep getting that there is no workout program associated with this account!!!!

[hope67]

Originally Posted by mojamz

Hope67,
This is exactly what happen to me. When I called I was told that the online workout status was just to track what was rec'd in efforts of qualifying for the MHA. As soon as the packet is returned the negogiator clears their queue and I was told this is why this has happened. Do you remember where your packet was sent? If so, you will need to call BofA and get the phone number to that location they will be able to assist you further. My package was sent to Broomfield , Co. I rec'd a letter from the negogiator to direct questions to the number in the letter. When I called they did not have any infor in the computer. I called a second time and was asked where was my workout info sent because the number I called was in TX. I called BofA and rec'd the correct number and spoke with JT who shared with me all of the information they rec'd in my packet.

Has this happened to anyone else? Is this so called real time workout account activity accurate?

Did the workout info reappear again on your online account? And how long did it take?

[Garry]

It would be way to comforting to have our accounts updated properly, BofA wouldn't be able to sleep at night. My account has never been correct and I'm going on my third payment.

[hope67]

Originally Posted by Garry

It would be way to comforting to have our accounts updated properly, BofA wouldn't be able to sleep at night. My account has never been correct and I'm going on my third payment.

LOL..doesn't seem like that?

My workout program was never correct, but it disappeared completely since Sunday!

[Slim Shavings]

I sure hope this works for you guys. Personally I have already told the Putz that no signed agreement to my satisfaction no money. I absolutely don't trust these guys

[Garry]

Here's what my account has been saying for the last week:

Documents Received

Processing Date Workout Type Document Type No Documents Found For This Account The above list is real-time and reflects the documents processed to date for this account. We may have received additional documents recently sent to us that have not been processed and therefore do not appear in the list. Please do not call us to check the status of a document not showing in the list as our representatives will not be able to provide any additional information than what is shown here. Thank you for your patience.

Current Workout Status

Loan Modification	View the Details	Hide the Details

Workout Status Details:	Your request for assistance has been received and will be reviewed for potential Workout Assistance programs. Please be advised that all collections activities are continuing for your loan, as your loan has not yet been pre-qualified for a Workout Assistance program. We expect more information to be available on . If your status remains unchanged after , please call and speak to a customer service representative. Please do not call back before as that will delay the process. Please respond promptly to any calls or requests that you may receive from us during this period. Lack of response will cause your workout to be delayed or cancelled. Thank you.
Information as of:
Workout Stage:	Referred

[ama125]

Does anyone have a decoder ring for what their workout stage statuses mean? Referred???? For what? To whom? I hope it's not referred to the shredder!

[hope67]

Garry..did you check with them as to what they mean by "Referred" and and to whom it was referred?

[Slim Shavings]

Is there a URL for this site your talking about OR is it just a private club I just wanna see

[hope67]

It has been 9 days, the info didn't reappear!! It still says there is no modification program associated with this account!! I will be making my 2nd trial payment tomorrow!

Did anyone else have the same problem for that long?

[Garry]

Originally Posted by hope67

It has been 9 days, the info didn't reappear!! It still says there is no modification program associated with this account!! I will be making my 2nd trial payment tomorrow!

Did anyone else have the same problem for that long?

Try not to worry about the on-line account Hope, I was told these mods are being handled by a different department now and to rely on calling only. Mine has never been correct and at one point even said denied, I'm still on my mod and everything is fine.

[hope67]

Originally Posted by Garry

Try not to worry about the on-line account Hope, I was told these mods are being handled by a different department now and to rely on calling only. Mine has never been correct and at one point even said denied, I'm still on my mod and everything is fine.

Thanks Garry, I also called and was told the same thing!